hellogoodbye
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Shop 'closed' on Sunday?
I bought a Sonar X2 upgrade this afternoon. After some four hours I still see no serial in my account (X2 is on the list of registered products and I did receive a mail about the purchase) and the downloadlink shows a download key but no download links. Is this because it's Sunday and will everything be processed on Monday? I was hoping to install X2 today but with this pace it's not going to happen.
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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scook
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Re: Shop 'closed' on Sunday?
2013/06/23 12:00:13
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/23 12:03:39
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Ah, ok, so I am not the only one. In that case I will be patient. Although apparently that other guy DID get the download...! I have neither. Well, if I still don't have anything within 24 hours, I will contact CW.
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/24 07:23:15
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Anyone here who knows where the CW offices are located? US east coast, west coast? Depending on their location I will have to have a bit more patience or not. ;) I live in Europe so it's already day for a looooooong time but I still don't have a downloadlink and serials...
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stevec
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Re: Shop 'closed' on Sunday?
2013/06/24 07:58:24
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CW is located in Boston, on the East Coast.
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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daveny5
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Re: Shop 'closed' on Sunday?
2013/06/24 08:08:45
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Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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Guitarhacker
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Re: Shop 'closed' on Sunday?
2013/06/24 08:12:00
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The last few times I bought things they sent the serials in emails to my email address I registered with. So it was different from the one I use most now.
I don't recall if it was a weekend or not when I bought the packs..... but they were actually there in a matter of minutes ... the DL links and the serials and the authentication numbers as well..... IIRC..
My website & music: www.herbhartley.com MC4/5/6/X1e.c, on a Custom DAW Focusrite Firewire Saffire Interface BMI/NSAI "Just as the blade chooses the warrior, so too, the song chooses the writer "
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/24 08:39:51
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There isn't mail in the spam folder (at least not from CW) and besides: the downloadlink and serial should be available in My account on the CW-site too, so even without mail I should have access to everything I need.
Anyway, it's about time to open the offices in Boston (thanks SteveC!), I think, so I am going to give at half an hour and then I will send a mail. ;)
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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Re: Shop 'closed' on Sunday?
2013/06/24 10:33:02
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hellogoodbye
I bought a Sonar X2 upgrade this afternoon. After some four hours I still see no serial in my account (X2 is on the list of registered products and I did receive a mail about the purchase) and the downloadlink shows a download key but no download links. Is this because it's Sunday and will everything be processed on Monday? I was hoping to install X2 today but with this pace it's not going to happen.
Hello, I checked out your order and it didn't fully process (returned an error code). I tracked down your email and our Customer Service Manager is on it. She's going to send you an email shortly when she has more information. (BTW, official contact info/hours etc are all listed here: http://www.cakewalk.com/Support/contact/default.aspx)
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/24 10:56:04
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Ryan Munnis [Cakewalk]
Hello,
I checked out your order and it didn't fully process (returned an error code). I tracked down your email and our Customer Service Manager is on it. She's going to send you an email shortly when she has more information.
(BTW, official contact info/hours etc are all listed here: http://www.cakewalk.com/Support/contact/default.aspx)
Cool, thanks!!!
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/25 10:30:50
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Sunday: purchased X2 Monday: received serials in My account Tuesday: downloads, hopefully...? 
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/27 10:28:08
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The continuing story of me trying to get a hold on X2. (Not that anyone is interested, of course, but maybe this keeps some CW-employees awake!  ) Sunday: purchased X2 Monday: received serials in My account (after mailing CW) but no downloads Tuesday: still no downloads Wednesday: received an email that was send tuesday (I live on the other side of the globe). No downloads yet but they are working on it. Thursday: still nothing but hopefully CW will get things done when I am asleep... ;) To be continued!
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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Grem
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Re: Shop 'closed' on Sunday?
2013/06/27 10:40:23
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Grem
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/28 02:41:39
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Yes, they are indeed! Victory! Downloading as we 'speak'! Thanks for the support in this!
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/29 08:48:58
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(&$@&)*@&#)(*@^$@$@$@@()*&)(*&)(*&!!!!!!! Finally got around to installing Sonar X2. Took quite a while before everything was unpacked but at last, the installer started. Only to find out the serial is WRONG!!! Now this is getting a bit annoying...  And of course it's the weekend so I will probably have to wait until Monday again. &**($^@*&^#@&@ Last Sunday was already a bit ruined by all this and so was last week. And now I was all ready to get going and then this happens. Hopefully this isn't going to take yet another week! Well, I just send another mail to CW... To be continued yet again...
post edited by hellogoodbye - 2013/06/29 08:56:05
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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robert_e_bone
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Re: Shop 'closed' on Sunday?
2013/06/29 10:14:29
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Did you make sure to run the installer as Administrator? Not just an account with admin privileges, you have to actually right-click on the install and run as administrator.
I know that Dim Pro won't like a reg code if you don't do this, and it may hold true for Sonar itself.
I always install any of these programs with Run as Administrator, to make sure all privileges are allowed.
I cannot guarantee it's success, but it is worth a try.
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Studious
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Re: Shop 'closed' on Sunday?
2013/06/29 10:17:06
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Copy/paste the serial from your cakewalk account directly into the installer, to verify for sure.
Beware trailing spaces!!
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/06/29 11:18:25
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Thanks for the tips but I already tried every possible option I could think of. The serial is invalid, no matter what...
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/07/01 02:36:11
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Bumping this one so CW will see it after the weekend... ;)
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Studious
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Re: Shop 'closed' on Sunday?
2013/07/01 10:49:46
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You cannot expect customer support via the forum! Call or email them directly.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/07/01 12:31:02
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Studious
You cannot expect customer support via the forum! Call or email them directly.
I've done that repeatedly, of course. But I also found out that action usually was taken after me posting about it here, so it definitely does help to post on the forum.
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
Check out Soundclick
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Re: Shop 'closed' on Sunday?
2013/07/01 12:53:34
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hellogoodbye
Studious
You cannot expect customer support via the forum! Call or email them directly.
I've done that repeatedly, of course. But I also found out that action usually was taken after me posting about it here, so it definitely does help to post on the forum.
This time it helped ;) Did you get your serial numbers sorted out? I just checked your account and they're all in there for SONAR X2 Producer, Dimension Pro and Rapture.
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hellogoodbye
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Re: Shop 'closed' on Sunday?
2013/07/01 14:22:35
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Ryan Munnis [Cakewalk]
This time it helped ;)
Did you get your serial numbers sorted out? I just checked your account and they're all in there for SONAR X2 Producer, Dimension Pro and Rapture.
I just checked and everything works now! Sonar X2 is installing as I type! Which btw is odd because as far as I can tell the numbers are the same and I haven't had a reply yet to my mail so I don't know why it's suddenly working now...! But I couldn't care less: I am very happy I passed the serialscreen now! So all seems fine now!
Sonar 8.5 PE, Edirol FA-66, Behringer C-1. All instruments in my songs are VSTi's.
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Studious
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Re: Shop 'closed' on Sunday?
2013/07/01 15:09:33
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Ryan Munnis [Cakewalk]
hellogoodbye
Studious
You cannot expect customer support via the forum! Call or email them directly.
I've done that repeatedly, of course. But I also found out that action usually was taken after me posting about it here, so it definitely does help to post on the forum.
This time it helped ;)
Did you get your serial numbers sorted out? I just checked your account and they're all in there for SONAR X2 Producer, Dimension Pro and Rapture.
hellogoodbye, please just tell me "I told you so" and get it over with. Glad you got this resolved. Nice to see Cakewalk staff emerge from the darkness today.
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