Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard):

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SMcNamara
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2016/10/02 11:33:08 (permalink)

Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard):

This is after updating the pre-release for 2016.9 to the most recent version:
1.  Inserted Saturation Knob on the Master Bus
2.  Tried all 3 options on the "Neutral" button, turning the Saturation know on each.
3.  Right-clicked on the module, selected Remove, and...CRASH.
 
I haven't had to send a mini-dump file to CW before so I'll look for that link.  But I see that some members are having crash issues with the Softtube Console, and just wanted to add this info re: Softtube.
 
EDIT:  I can't seem to find the link to send a mini-dump file to CW -- help?
 
Thanks,

Sonar Platinum | Windows 10 64-bit | 8 cores | 16GB Ram | Focusrite Scarlett 2nd generation 18i20 interface | too many guitars, way too much software  | Presonus Eris 8 Monitors (thinking about a Presonus T8 sub!) 
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    Bristol_Jonesey
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/02 13:49:26 (permalink)
    Not sure what the issue is, but I just tried it on my underpowered laptop and I can remove it from the Master buss cleanly, i.e. without error

    CbB, Platinum, 64 bit throughout
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    Noel Borthwick [Cakewalk]
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/02 15:31:37 (permalink)
    SMcNamara
     
    EDIT:  I can't seem to find the link to send a mini-dump file to CW -- help?

     
    You can send a report from here.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #3
    SMcNamara
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/03 12:20:32 (permalink)
    Noel Borthwick [Cakewalk]
    SMcNamara
    EDIT:  I can't seem to find the link to send a mini-dump file to CW -- help?

     
    You can send a report from here.

     
    Noel:
     
    Thanks for the link.  Could you alert whoever looks into this (CWBNR-54605) that I includeed "reproducible" only because I didn't make an effort to try to recreate the crash and that is not an option.  Hopefully the mini-dump file is helpful.
     
    Steve

    Sonar Platinum | Windows 10 64-bit | 8 cores | 16GB Ram | Focusrite Scarlett 2nd generation 18i20 interface | too many guitars, way too much software  | Presonus Eris 8 Monitors (thinking about a Presonus T8 sub!) 
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    siordanescu
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/03 15:48:52 (permalink)
    Anything suspicious. I reproduced exactly what you described and everything is working normally.

    HP EliteBook 8460p Intel core i7-2620M, 2,7 ghz, 8G RAM, Win 10 x64, CAKEWALK by BANDLAB, SONAR PLATINUM, M-AUDIO PROJECTMIX, ALESIS IO 26, TASCAM US 16x08, TC ELECTRONIC KONNEKT 24 D, ROLAND V SYNTH, ROLAND XP 50, M AUDIO PROKEYS 88.
     
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    SMcNamara
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/03 17:35:58 (permalink)
    siordanescu
    Anything suspicious. I reproduced exactly what you described and everything is working normally.



    I haven't been in the studio much since the event happened.  I'll to reproduce in the same project (which might be one last saved in a prior version of Sonar, possibly pre-X-series <g>).   CW has the mini-dump file and can see if there is anything suspicious there. 

    Sonar Platinum | Windows 10 64-bit | 8 cores | 16GB Ram | Focusrite Scarlett 2nd generation 18i20 interface | too many guitars, way too much software  | Presonus Eris 8 Monitors (thinking about a Presonus T8 sub!) 
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    werewindle
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    Re: Softtube Saturation Knob Update (2016.9) Crashes SONAR Hard): 2016/10/05 03:09:30 (permalink)
    Don't know is this helps but since the issues I had with console 1 I have been checking versions of all softube products:
    2.2.84.0 appears in c:/program files/cakewalk/shared utilities/internal/Saturation Knob.dll
    2.3.76.0 (softube current version) appears in c:/program files/cakewalk/vstplugins/Softube/Saturation Knob.dll &
    c:/program files/common files/vst3/Saturation Knob.vst3
     
    On my backup PC that is at the same software level in theory I have
    1.3.8.0 appears in c:/program files/cakewalk/shared utilities/internal/Saturation Knob.dll
    2.3.76.0 (softube current version) appears in c:/program files/cakewalk/vstplugins/Softube/Saturation Knob.dll &
    c:/program files/common files/vst3/Saturation Knob.vst3
     
    So there is something not right as I assume 2.2.84.0 is the Sonar pro channel one?
    #7
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