bayoubill
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[Solved] Addictive Drums Not Authorized
I had some work done on my PC and ended up re installing X-3. When I went into Additive drums I got the not authorized pop up. It's already registered but I'm getting this every time I load drums. I don't have the authorization code. I also followed the directions on line but it didn't give an authorization code. I e-mailed XLN Support but still haven't heard anything. I have 3 days left. Does anyone know how to fix the situation? thanks for any help!
post edited by Anderton - 2014/02/13 00:55:59
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/11 00:07:59
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I forgot to mention running the XLN installer says everything is up to date and registered. But when I load it in Sonar I get the not authorized with 2 days left. I'm afraid to uninstall it. I have the Sonar disc and it had a sheet from XLN with a different product key than my Cakewalk store account.
post edited by bayoubill - 2014/02/11 00:17:39
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declan
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Re: Addictive Drums Not Authorized
2014/02/11 00:31:37
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Interesting, this happened to me yesterday, but it was only on one project. I went through the XLN installer and it said I'm update to date and registered too, and afterward I haven't had any more problems.
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/11 00:43:33
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Not on mine. The days keep counting down and now it's showing only 2 days left. I wish I had a way to get in contact with someone at XLN so I can get it fixed!
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/11 15:37:45
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I spoke with Cakewalk support. the installer doesn't recognize the product keys and has a different computer listed. The computer ID has a lock on it too. The good news is the code is re set to 10 days. The bad news is it's not supposed to be the trail version
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RobertB
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Re: Addictive Drums Not Authorized
2014/02/11 18:29:36
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Exactly what kind of work was done on the PC, Bill? If the CPU/MoBo has been changed, it's not the same machine, and has a new machine ID. If that's the case, you will probably need to transfer the license to the 'new" machine. Cakewalks own software license is easy, as you only need the SN and registration codes. I just went through a similar scenario when I moved all of my software to my laptop. In that case, it was more obvious that I was dealing with a different machine. IK and iLok have programs that make this fairly easy, but some other programs required some emails with support to manually generate new keys. I'm not sure what is available for AD.
post edited by RobertB - 2014/02/11 18:39:13
My Soundclick Page SONAR Professional, X3eStudio,W7 64bit, AMD Athlon IIx4 2.8Ghz, 4GB RAM, 64bit, AKAI EIE Pro, Nektar Impact LX61,Alesis DM6,Alesis ControlPad,Yamaha MG10/2,Alesis M1Mk2 monitors,Samson Servo300,assorted guitars,Lava Lamp Shimozu-Kushiari or Bob
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/11 20:21:24
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Hey! Good to hear from you. Yep I'm having some strange issues. I think it has something to do with him cleaning my registry files after my PC crashed. When I checked the licence number registered at my XLN account it was different from the one it said to write down when I initially installed. I haven't changed computers though. Everything's exactly the same. The area where the licence number is located is darkened out and I can't put in the number they gave me. Dean at Cakewalk is aware of everything and we tried to fix it but the numbers are not jiving. He's trying to contact XLN for me. I still haven't heard anything from them.
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/11 20:45:59
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To redeem this issue, simply run the Online Installer. You will be asked to add your computer again. After that, hit the "Install and update all" button to authorize your products.
We did this. We weren't asked anything. There was no "Install and update all" .
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RobertB
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Re: Addictive Drums Not Authorized
2014/02/11 21:28:23
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Interesting. It's odd that it seems nothing matches anything on record. I think this one is above my pay grade  Hopefully, Dean can get to the bottom of it. Let us know how it goes. Good luck.
My Soundclick Page SONAR Professional, X3eStudio,W7 64bit, AMD Athlon IIx4 2.8Ghz, 4GB RAM, 64bit, AKAI EIE Pro, Nektar Impact LX61,Alesis DM6,Alesis ControlPad,Yamaha MG10/2,Alesis M1Mk2 monitors,Samson Servo300,assorted guitars,Lava Lamp Shimozu-Kushiari or Bob
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Sidroe
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Re: Addictive Drums Not Authorized
2014/02/12 08:56:32
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Just wondering. I had the same issue when I upgraded from Windows 8 to 8.1. It blew out my registration just in my XLN products. I had to remove the computer registered in the XLN. I gave it a new computer name, typed in the numbers, submitted, then the installer checked the products installed for updates and everything was good.
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bayoubill
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Re: Addictive Drums Not Authorized
2014/02/12 11:39:18
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☄ Helpfulby bapu 2014/02/12 15:34:23
That's what threw me. It gave me a new computer number. Plus it said the product keys were invalid. I thought my Computer ID was a one time procedure. Anyway, all's good again in my Sonar world
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