[Solved] Bug report: new way to shut down computer

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vladasyn
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2015/05/07 00:44:19 (permalink)

[Solved] Bug report: new way to shut down computer

Hey there
I will report it to the bug report option on Cakewalk site when I get to it and after I hear from Plugin tech support, but I wanted to ask if anybody saw it before with any other software synths and what you think about this behavior.
 
The bug: I am using Cakewalk Sonar Platinum  When inserting Tone2 Saurus 1 in the project, it triggers Shut Down operation of Windows. It is very reproducible constant occurrence. Windows says, "Sonar prevents it from shutting down", which gives me option to select "Return to Windows," and then Sonar is asking if I want to save before closing and I get to Cancel and return to what I was doing. At that time Sonar creates Midi and Instrument track that called Saurus, but plugin would not load- it opens as empty window. When I want to delete the synth and the associated tracks, it attempts to shut down Windows again. I remember I had issue with IK Multimedia soft synths where they would open empty instrument pages. I had to go to driver options- something like right-clicking on .dll and it would open settings and I did something and it improved, but I cant remember what it was. Also it never attempted to shut down Windows with Sonar. I used Saurus before in Sonar X3 and this did not happen. Also today Image Line Sytrus inserted last week was found with black window and when attempted to close, it froze Sonar and I had to restart computer.  

https://soundcloud.com/vlada-astral 
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I am a female. Windows 8.1
Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
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#1

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    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/07 01:09:25 (permalink)
    Tone2 ReyBlaster and Nemesis are shutting down Windows as well. These are my go to main plugins. I no for a fact that they were working in Sonar X3. Now I am attempting to open Sonar X3 and those plugins also not working. It attempts to shut down windows when when scanning these plugins or may be because I just inserted it before it failed last time.
     
     Also while it was scanning plugins, it came up with message, "Sample Tank 3: VPA PlugIn rejected VPA host. Controller ->initiation".
     However, I was able to insert and use Sample Tank 3.

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #2
    Doktor Avalanche
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    Re: Bug report: new way to shut down computer 2015/05/07 03:30:32 (permalink)
    Reset and then rescan your plugins in Sonar. Update to the latest version of the plugins as well. Consider updating your audio interface firmware and drivers.

    It's more than likely you need to log the issue with the plugin suppliers first.

    I've never heard of plugins or Sonar shutting down windows. You might want to give your PC a full virus scan and malware scan with malwarebytes. Also run windows update several times.
    #3
    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/07 07:42:56 (permalink)
    Thank you for your reply. What you mean by "Reset" plugins? The scan happens every 30 seconds one way or another- it scans continuously. The Audio interface driver has no issue or had no issues- it did not change. I contacted plugin manufacturer as well, but plugins did not change (there was no update to them). It is Sonar than changed from X3 to Platinum and then I installed Rapture Pro which has issues. I install Windows updates as they become available- there is no updates at this time.  
     
    The virus... I don't see how it would affect software synth and not something more casual. This is strictly music computer- it is only ON couple hours at a time and the only web site I visited is cakewalk forums and my e-mail. I do disable the Norton Antivirus when installing soft synths, so there is the only time when something can attach computer but Norton does not report anything serious...  

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #4
    lfm
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    Re: Bug report: new way to shut down computer 2015/05/07 07:45:27 (permalink)
    I remember some guy had similar issues with UVI Workstation based stuff - and iLok required products - with Reaper. Have no idea if he solved it.
     
    Other things that I read about Sonar is to have option in setting activated "Always stream audio through FX" or similar. Had something to do with certain plugins do not update gui unless receiving audio.
     
    Preferences Audio Playback and Recording page.
    #5
    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/07 10:43:49 (permalink)
    Thank you for your reply. Tone2 says- they heard of it and it caused by iLok and that their "paid" update will fix it. I know they had this issue in the past (couple of years ago) and recommended to reinstall their software with new installers. That problem did not effect me then, also I had all 3 plugins that not working today, working in the past. I did update iLok as something I installed prompted me to update it. But the shut downs happened before that. So again- it was working with iLok fine and then started to act out. I will get their paid ($70) update and see what happens. The 4th plugin that had update couple of days ago is the only one that working.

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #6
    lfm
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    Re: Bug report: new way to shut down computer 2015/05/07 11:24:32 (permalink)
    If they are half serious and care about customers - they should fix it for free obviously.
    To corner a customer like that was not a nice gesture, what are they thinking.
    #7
    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/07 12:47:11 (permalink)
    Thank you for your concerns and replies.
    The issue is resolved. It was related to iLok and the installing patch with fixed .dll resolved it. Sorry for the panic, but it is not pretty scene when your computer shuts down in the middle of unsaved session repeatedly.
     
    I love Tone 2 plugins and was very upset as I thought- it could not be related to iLok because iLok was there for years. But I guess it was. Must be recent iLok update I installed.
     
    I kind of feel that they should of offer update for free. They are great guys and they been more than generous with me, always offering 50% student discount and talk to me like they personally knew me forever. I was ready to buy Saurus update from 1 to 2 any way- I wanted to check if I like Saurus 1 and want to update to 2 and this is when I discovered it having issue. So I could ask for fixed Saurus 1 patch. I could not ask for free Saurus 2 update. (Or may be I could- they give it for free to those that bought Saurus in 2015, and I happened to buy it in 2013, but that is ok, because I get upgrade price plus student discount). It is all good. It working now. If you in to electronic music, Tone 2 is one of the best software synths on the market. Beautiful graphics, very innovative. I thought- I will say it here. Thank you for your help. Now off to continue troubleshoot Rapture Pro, Sample Tank 3 and IL Sytrus which are still under investigation.  
     

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #8
    bapu
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    Re: Bug report: new way to shut down computer 2015/05/07 13:19:59 (permalink)
    vladasyn
    Thank you for your concerns and replies.
    The issue is resolved. 

    Edit the OP and change the title to include [SOLVED]
     
    This will be as helpful to others as they have been to you.
    #9
    Doktor Avalanche
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    Re: Bug report: new way to shut down computer 2015/05/07 14:45:41 (permalink)
    vladasyn
    Thank you for your reply. What you mean by "Reset" plugins? 



    Probably does not matter now but please check:
    https://www.cakewalk.com/Support/Knowledge-Base/2007013315/SONAR-X3-Full-VST-Rescan-Recommended-for-Upgraders
     
    It's important to distinguish between a reset and a scan. Thanks.
    #10
    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/07 14:56:50 (permalink)
    Thank you, Doctor, I will look in to it.

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #11
    Anderton
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    Re: Bug report: new way to shut down computer 2015/05/07 22:17:14 (permalink)
    You really have to stay on top of the iLok update du jour. They change drivers often. At least the days are gone when you could hose your entire C: drive if you installed a plug-in with a system having obsolete iLok drivers (yes, it happened to me).
     
    Someone once described iLok as "a virus you willingly install yourself." 

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #12
    lfm
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    Re: Bug report: new way to shut down computer 2015/05/08 05:54:55 (permalink)
    Even acting like "top dog" and shutting your system down due to failing authorization is outrageuous by itself.
     
    If I ever really need something with iLok, it will be on a separate computer and running Vienna Ensemble Pro - never on my main daw computer.
    #13
    mettelus
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    Re: Bug report: new way to shut down computer 2015/05/08 06:32:16 (permalink)
    Anderton
     
    Someone once described iLok as "a virus you willingly install yourself." 




    That sentiment seems to be pretty well shared by some.
     
    The flip-side perspective on the OP is to be thankful that SONAR interdicted the "doom" of your project. SONAR intercepting that shut down request is more of a "feature" than a "bug."

    ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
    #14
    vladasyn
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    Re: Bug report: new way to shut down computer 2015/05/08 12:52:01 (permalink)
    Even acting like "top dog" and shutting your system down due to failing authorization is outrageuous by itself.

    The interesting part is that Tone2 software does not use iLok, but for some reason it affects their plugins. They say- hey been talking with iLok company for years and it keeps happening. all four of their plugins became unusable. The Gladiator would not show up in Sonar Plugin manager and the scan was crashing when it would get to Gladiator. I dont understand how updating iLok driver can affect already installed .dll file that was there for 2 years to a point of triggering shut down operation and making Sonar Scanner crash when it sees it. There used to be "Fix"- I heard of it couple of years ago but I had no problems so I don't remember if I installed the fix or not. But the other day I reinstalled Play (EastWest) that probably updated iLok driver. Play software also can cause issues. I personally have issue with their samples being assigned to the wrong keys or sounding several tones lover that they supposed to be. But that is another story.  

    https://soundcloud.com/vlada-astral 
    http://vladasyn.wix.com/astral#
    I am a female. Windows 8.1
    Custom DAW Intel Core I7 3770K, 16 Gb memory, SSD+ 2 x 2 Gb storage. Presonus StudioLive 24.
      Multiple keyboards and modules, software synths.  
    #15
    brundlefly
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    Re: Bug report: new way to shut down computer 2015/05/08 13:14:04 (permalink)
    I suggest you change the thread title to something like:
     
    [Solved] ILok Bug - new way to shut down computer

    SONAR Platinum x64, 2x MOTU 2408/PCIe-424  (24-bit, 48kHz)
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    #16
    Doktor Avalanche
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    Re: Bug report: new way to shut down computer 2015/05/08 13:16:26 (permalink)
    Or iLok by design - shuts down computer.
    #17
    e.Blue
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    Re: Bug report: new way to shut down computer 2015/05/09 00:25:23 (permalink)
    I discovered this feature of Tone2's plugins myself several months back. They immediately sent me working replacement VST .DLLs. Despite what Tone2 says the issue is NOT a problem with iLok. It is an issue with the way that they designed THEIR plugins. 
    The presence of iLok on a system may trigger their bug, but that's not iLok's fault. The fact that they have working replacements in-house pretty much confirms this. They just appear to be very lazy with updating their installers. I also suspect that the replacement .DLL versions that they send you have copy protection disabled, which is why they say that you have to buy the product to get the fixed versions.
     
    This one rest solely on Tone2.
     
    -e.B

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    #18
    Adralicus
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    Re: Bug report: new way to shut down computer 2015/05/09 08:57:56 (permalink)
    I've been having this problem for ages with Tone2 plug-ins myself. I reported it to them and they offered me that patche as well but it made no difference. In fact I just installed Sonar Platinum and when scanning plug-ins windows 8 shutdown when it got to RayBlaster. Although once they have been scanned the first time the problem doesn't happen again, its just the initial scan that causes it to shut down.

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