Telecaster
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[Solved] Dear Cakewalk where is my X2 order!!!!!!
Dear Cakwalk, I have now tried the store forum, no response at all! Emailing with customer support/sales since Friday 21-09-2012, and no solution to the problem. I bought the upgrade from X1 expanded to X2 download and the disc set, very early in the morning PayPal did not redirect me, so my order was not completed in your end. How long do I have to wait until you sort it out? Cheers Michael
post edited by Telecaster - 2012/09/25 18:34:18
Cheers Mike PC I7 3770k, 16Gb ram build to Jim Roseberry specs. Sonar X3 PE, Focusrite Scarlett 2i4 , Edirol PCR-800.
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Fog
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/24 21:50:21
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did it take the money from your paypal though ? I'd try again perhaps if it didn't. I used paypal from the UK myself without issue (my provider is what was tiscali, now talktalk)
also what browser did you use ? maybe that has something to do with it.. I think I used either firefox or chrome.
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Telecaster
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/24 22:00:15
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Fog
did it take the money from your paypal though ? I'd try again perhaps if it didn't. I used paypal from the UK myself without issue (my provider is what was tiscali, now talktalk)
also what browser did you use ? maybe that has something to do with it.. I think I used either firefox or chrome.
Yes I have the confirmation and all, was sent to Cakewalk on Friday though a bit late in the evening, but that should give them all of monday to sort it out.
Cheers Mike PC I7 3770k, 16Gb ram build to Jim Roseberry specs. Sonar X3 PE, Focusrite Scarlett 2i4 , Edirol PCR-800.
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Fog
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/24 22:31:37
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well as long as you contacted their customer service, not tech support.. I'd say call them IF you could via say skype or calling card, calling direct isn't cheap.
or leave Bill or Ryan [cakewalk] a PM on here perhaps, and they can forward it on.. give them the email address you used also, to make it easy for CS folk to search for also.
could be any number of reasons why it hasn't gone thru, not for me to speculate
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Andrew Rossa
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/24 22:49:33
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Telecaster
Dear Cakwalk,
I have now tried the store forum, no response at all!
Emailing with customer support/sales since Friday 21-09-2012, and no solution to the problem.
I bought the upgrade from X1 expanded to X2 download and the disc set, very early in the morning PayPal did not redirect me, so my order was not completed in your end.
How long do I have to wait until you sort it out?
Cheers
Michael
I just sent you a PM. I'll try to help you resolve this issue.
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Telecaster
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 00:46:48
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Got it Andrew I just replied.
Cheers Mike PC I7 3770k, 16Gb ram build to Jim Roseberry specs. Sonar X3 PE, Focusrite Scarlett 2i4 , Edirol PCR-800.
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Telecaster
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 13:13:52
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Still nothing was supposed to be sorted this AM, now it is PM and not even an email. I am sorry but this is really bad service 
Cheers Mike PC I7 3770k, 16Gb ram build to Jim Roseberry specs. Sonar X3 PE, Focusrite Scarlett 2i4 , Edirol PCR-800.
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twoifbysea
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 13:18:40
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I've never understood why folks don't just pick up the phone and call Cake. The hold time is usually short and your question(s) gets answered directly.
System: HP Pavilion 450t. Windows 10 Home x64, Intel i7 870: 2.93 Ghz, 8G RAM - NVIDIA GeForce GT 610DAW: Sonar Platinum Audio Interface: Akai EIE ProMidi Controller: Presonus FaderPort Midi Keyboard: M-Audio Axiom 49 https://1208audio.com
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daveny5
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 15:35:59
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I've never understood why folks don't just pick up the phone and call Cake. The hold time is usually short and your question(s) gets answered directly. I agree. I have a Vonage line and I could be on hold all day and it wouldn't cost me a penny.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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chuckebaby
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 16:18:28
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the best service around by phone(cakewalk)always get an ansewer...it beats hanging your dirty laundry out to dry in a public forum thats ment for tech problems and not sales issues.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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James_S
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 17:38:31
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twoifbysea
I've never understood why folks don't just pick up the phone and call Cake. The hold time is usually short and your question(s) gets answered directly.
I think the answer to that might be because he lives in the UK ...
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Fog
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 18:04:38
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remember none US folk have to pay to call .. to call the US directly it's £2.50 .. that's $4,05 *A MINUTE* and I know they have answering systems = wasted money on hold calling cards / skype are the best option and a lot cheaper.. but well, it would be good if cakewalk also had a SKYPE line for NONE US folk.
post edited by Fog - 2012/09/25 18:12:07
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Telecaster
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Re:Dear Cakewalk where is my X2 order!!!!!!
2012/09/25 18:33:19
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James S and Fog are right, I'm in UK and there is no phone support in this country.
But this has been partly solved I am only missing two parts from a complete download, the links for two parts was wrong:-)
But I am sure this will be solved Wednesday at the latest.
Cheers Mike PC I7 3770k, 16Gb ram build to Jim Roseberry specs. Sonar X3 PE, Focusrite Scarlett 2i4 , Edirol PCR-800.
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