[Solved] Fed up!

I'm am getting really fed up with the problems I am encountering with Sonar Platinum! I have used X1 and X3 before with no interface problems at all! So I looked at the company hype and decided to upgrade to Platinum at the beginning of December. I also upgraded from Windows 7 to Windows 10 about the same time. 
From the outset I started to experience connection problems with my interface (Cakewalk UA-25EX....USB) which I have tried to solve by re-installing the driver, changing setting on the interface and in Sonar etc etc...
Using Producer X3, which is still installed, causes no problems whatsoever, so any arguments about the driver not being supported by Windows 10 seems to be barking up the wrong tree? I can't un-install Windows 10 as I've gone pass the time slot for this (didn't know there was one until it was too last to revert back to the very good Windows 7) !
So basically, I paid for a piece of software that is far too problematic to be of any use, and now feel that i will not buy any Sonar product again because it's not worth the trouble!
 
As a last resort, I'm wondering if anyone out there has experienced issues similar to mine and if indeed someone somewhere has found a magical cure??
 
Here's hoping...
 
 
 
 
Sonar Platinum
Cakewalk UA-25EX interface (USB)
Processor Intel i5 - 4430 @ 3GHz  with 8 GB Ram running Window 10 64Bit

According to Roland's web site the UA-25EX will automatically download win 10 drivers from the internet. Did this happen?
 
http://www.roland.com/support/support_news/2849

Many problems with USB audio connections getting lost are due to Windows, not the audio device driver or Sonar. If, as is commonly the case, the issue is with power settings cutting off the USB connection after a time out, you may have to use the device with X3 for a fairly long time to reproduce the issue. I have seen a couple of reports about Windows 10 not behaving as expected when power options are set via the Win 10 interface. This article gives instructions on how to examine and change the actual power option setting in the registry, which may be useful.
 
http://windowsable.com/how-to-fix-usb-devices-not-working-issue-in-windows-10/
 

Based on your description of the issue as it stands you really need to contact Cakewalk technical support. This should not be happening so without further details I don't think anyone here can isolate the problem.
 
It's screwy and if it happened to me I would be frustrated as well but when things stop making any kind of sense (which is most definitely what's going on here) I call support. You paid for support... take advantage of it.
 
To be honest... I'm going to guess it has something to do with your "Cakewalk" interface. Call me a cynical bastard but I prefer to let the software makers make my software and the hardware manufacturers to make my hardware.
 
My Focusrite works just fine with both X3 and SPlat.
 
I am however squatting on Win7 for now and may only install Win10 on my DAW on a partition just in case.
 
Good luck... and call support.
 
Cheers.

I also just upgraded to Windows 10. I too am having troubles. In my case it seems to be buffering problems. I am getting pops and crackles even when playing a single wave file (Regardless of the buffer setting I choose). This did not happen in Windows 8.1.

@Bassmanx

Bassmanx
I also just upgraded to Windows 10. I too am having troubles. In my case it seems to be buffering problems. I am getting pops and crackles even when playing a single wave file (Regardless of the buffer setting I choose). This did not happen in Windows 8.1.

I had the exact same problem!!  Revert to W7 and it vanished.

I had a UA-25EX and got rid of it because it was giving me problems. In my case it was because that interface is a USB 1.1 unit and my machine was overloading it. Try connecting the interface to different USB ports on your machine. Don't use  a USB 3 port. Before mine departed I found that it wouldn't work on a hub, it had to be connected to a USB2 port on the motherboard.
 
The software is not at fault directly and Sonar screams along with Win 10. You should also experiment with I/O buffer settings and so on. If possible try another interface and see if it clears the problem. The UA 25 is on its last legs.

After installing Window 10,  I noticed I was having problems with several of my USB devices as they didn't want to work properly.  Two of them were legacy devices so I needed the older Windows 7 drivers to make them work.  
 
For all of my USB drivers, I went to the Manufacturers website and downloaded the drivers and installed them to the computer.  Upon restart, all of the USB devices that didn't want to work properly starting working just fine.  
 
I suggest getting the drivers from the Manufacturer of the device.

What John said. I too have a UA-25EX and initially struggled to get it to work with Win10. It took Roland several weeks to get a driver to market, but one day I plugged it in and Win10 downloaded and installed the driver without any fuss and it's worked ever since. I think the suggestion of trying a different USB port could work too as this would force Windows to reinstall the driver, and so look for the driver again.

Hi all, and Happy New Year.
I'm back on SONAR again after the festivities and trying out all the recommendations given by the various comments on this thread.
The good news is that finally it looks like we have got to the bottom of the problem (hopefully). I think all the suggestions had some positive impact, but the action that seemed to nail it completely was to change USB socket from rear to front and reinstall the driver from Roland. I had indeed tried changing sockets and reinstalling the driver previously, but not changing to the front of my computer as it was less convenient. However, once installed it was clear that this was indeed the culprit. 
So thanks to John for the solution, and many thanks to all on the thread for advice. I'm now not "fed up" with SONAR but looking forward to playing around with it without glitches every five minutes! 
 
Regards to all,
 
Pete
 

Great news Pete, glad you got it sorted. Enjoy.

Dude, for $100 I bought a standalone version of Win 7 from Walmart. And now it's even cheaper.
 
http://www.amazon.com/s/ref=nb_sb_noss_2?url=search-alias%3Daps&field-keywords=windows+7
 
Worth every penny having that DVD in my collection instead of those BS reinstall disk that you make when you buy a new system. No junkware on it.
 
There's also Acronis True Image that will take you back to Win 7.
 
Lots of options

Anderton
I recommend installing a PCI card with USB ports for audio...use the motherboard USB for keyboard, mouse, printer, hard drives, etc.

Hi Craig,
I've had recommendations to specifically *not* use  3rd party USB ports for audio interfaces - so it seems like it's real black magic, juggling USB ports and trying them all out to see what works best 

jbraner
...I've had recommendations to specifically *not* use  3rd party USB ports for audio interfaces ...

Hm, I wonder if this has to do with USB2/USB3 incompatibilities with some controllers.  If you're device is USB2, then just stick with a USB2 card and there shouldn't be a problem.  (I've used numerous inexpensive ones over the years without a single issue).

I get fed up with just about everything in my life at one point or another. It passes.
 
Glad it all worked out.