[Solved] Gloucester update is still crashing on my new Windows 10 install

Author
Post
Essentials Only Full Version
careychico
Max Output Level: -90 dBFS
  • Total Posts : 3
  • Joined: 2015/01/16 17:26:45
  • Status: offline
2015/08/02 16:49:06 (permalink)

[Solved] Gloucester update is still crashing on my new Windows 10 install

So I did the Windows 10 install this week. Initially, Sonar was crashing and only listed the foxborough update as latest. I did a manual CHECK in Command Center and that refreshed CC to show the Gloucester update. 
 
I went through that install and tried to launch Sonar and it crashed immediately. Just says Sonarplt.exe has stopped working.
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
 
That's it. No other data to provide. Sonar was working fine on Windows 8--on Windows 10, broken.
 
Please help.
 
 
edit: added [Solved] to the subject line - scook
#1

7 Replies Related Threads
    careychico
    Max Output Level: -90 dBFS
    • Total Posts : 3
    • Joined: 2015/01/16 17:26:45
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 16:55:16 (permalink)
    Here's the crash log from the Event Viewer:
     
    Faulting application name: SONARPLT.exe, version: 21.5.0.32, time stamp: 0x559beb5f
    Faulting module name: AVRT.dll, version: 10.0.10240.16384, time stamp: 0x559f383d
    Exception code: 0xc0000005
    Fault offset: 0x000000000000239c
    Faulting process id: 0x27d8
    Faulting application start time: 0x01d0cbd04e33f108
    Faulting application path: C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\AVRT.dll
    Report Id: c6a35275-6ece-4bcc-b02a-4abad1c102dc
    Faulting package full name:
    Faulting package-relative application ID:
    #2
    teego
    Max Output Level: -80 dBFS
    • Total Posts : 518
    • Joined: 2011/02/04 19:40:55
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 17:40:37 (permalink)
    Looks like the avrt.dll module is the problem to me. Do a Google search on it and you will see you are not alone,or you might reinstall Windows 10 . I am no expert so maybe someone who knows more about these things will chime in.
     

    Computer: Intel core2 quad q8400 @2.66ghz, 4 gb memory,64 bit Windows 7 Focusrite Saffire Pro 24, Sonar Platinum Ipswich and Update 1
     
    #3
    mgh
    Max Output Level: 0 dBFS
    • Total Posts : 8594
    • Joined: 2007/05/10 05:15:56
    • Location: betwixt and between
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 17:49:51 (permalink)
    avrt.dll is a MS file relating to media playback not a Sonar file. Not saying Sonar isn't causing the crash. prob best send the crashlog via problem reporter and i'm sure the team will be able to verify if it's an issue just for your windows install or a global problem

    Memorare debut album 'Philistine' available now http://blackwoodproductio...philistine-digipack-cd
    #4
    careychico
    Max Output Level: -90 dBFS
    • Total Posts : 3
    • Joined: 2015/01/16 17:26:45
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 18:04:39 (permalink)
    Just in case this helps others. I had gone through most things I could think of, including reviewing some posts related to grabbing the old avrt.dll from the previous windows.
     
    What did solve the problem was that rme audio released an updated driver in July which, after install solved the problem.
     
    So, anyone suffering from this same problem please check to see that you have latest drivers--in this case, I have an internal PCI express card which was the cause of the crash.
     
    Thanks.
     
    #5
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
    • Total Posts : 6475
    • Joined: 2003/11/03 17:22:50
    • Location: Boston, MA, USA
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 18:07:57 (permalink)
    This is pretty unlikely to be a SONAR issue. Some people had issues with avrt.dll in very early Windows 10 builds but there is no known issue in the RTM version of Windows 10. I have 3 PC's all running Windows 10 and there is no issue with this.
    Which version of Windows did you upgrade and did you have the preview version of Windows 10 loaded earlier?

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #6
    teego
    Max Output Level: -80 dBFS
    • Total Posts : 518
    • Joined: 2011/02/04 19:40:55
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 18:11:55 (permalink)
    Yep you definitely need drivers that work with Windows 10,glad you solved it.
     

    Computer: Intel core2 quad q8400 @2.66ghz, 4 gb memory,64 bit Windows 7 Focusrite Saffire Pro 24, Sonar Platinum Ipswich and Update 1
     
    #7
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
    • Total Posts : 6475
    • Joined: 2003/11/03 17:22:50
    • Location: Boston, MA, USA
    • Status: offline
    Re: Gloucester update is still crashing on my new Windows 10 install 2015/08/02 18:13:01 (permalink)
    careychico
    What did solve the problem was that rme audio released an updated driver in July which, after install solved the problem.
    So, anyone suffering from this same problem please check to see that you have latest drivers--in this case, I have an internal PCI express card which was the cause of the crash.
    Thanks.

     
    Odd that the RME driver would have anything to do with this since AVRT is the dll used by media foundation and SONAR uses it for video. Do you by chance happen to have the crash dump from when it was an issue? I can forward it to RME for their verification...

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #8
    Jump to:
    © 2024 APG vNext Commercial Version 5.1