[Solved] Kush plug-in GUI truncated when using large font size with Sonar X3e (X3d works)

I had a breath to update to X3e from X3d today and just noticed an issue I didn't have before. The Kush Audio plugin UBK Pusher shows a truncated interface.

When I create a new instance of Pusher, the default size of the frame is smaller than the full size of the plugin. When the frame is enlarged, all the area that should reveal the rest of the interface is blank. The controls that are visible still work.

I used this plugin before installing X3e and it didn't behave in this way. The other Kush Audio VSTs(Clariphonic, UBK-1) seem fine. Anyone else able to confirm this?

After installing x3e did you reset and rescan all your vst's? After this close a restart X3 and see if all is well.

Screenshot?

Pusher when first opened:
 

 
Pusher when expanded in X3e:
 

 
 
Pusher when expanded in X3d:

 

CWBRN-25087 - Report Details

Name: Bentley Ousley
Product: SONAR Producer
Version: X3e
Status: Submitted To Development
Summary: Kush Pusher VST sizing issue
Description:
Since installing the X3e update (this issue was not present in X3d or prior), the Kush Pusher VST plugin becomes scaled in a way where the interface is not fully visible
This only appears present in the Kush Pusher plug- no other of their plug-ins exhibit this visual anomaly
Expected Results: The Kush Pusher to remain the same size and to have full access to the plug in's parameters.
Actual Results: The VST is now scaled larger and is not resizable. You can see a visual image of the issue here: http://forum.cakewalk.com...-m3013732.aspx#3014304 Cakewalk Product Support advised this to be logged through the system as a formal bug.
Provided Specs: SONAR and VSTs are installed in 32 bit
Audio 1: - - Integrated /On-board Audio - -
Audio 2:
Driver Mode: ASIO
Operating System: Windows 8 64-bit
Reproducibility: Reproducible

Just tried on Rapture, Session Drummer, SI-String, Bass station, Kontakt, and Z3TA. I could not reproduce and my end.
 
I can't say whether this is an issue with X3E or the actual plugin, normally I would assume the plugin as other plugins are behaving. Over to Cakewalk for this one.

Yeah - cool beans on figuring it out.  I recall way back that if my Windows font size was too big that things in Sonar would not draw correctly, but I don't recall if that was in a plugin or in Sonar itself.
 
Bob Bone
 

@Dan, that's QUITE the mug, by the way.  You look quite eh, 'focused', yeah, that's it  :)
 
Bob Bone
 
 

Dan Cate [Cakewalk]
For now adjusting the system font setting to 100% (default size) should fix the issue for this particular plugin. We've alerted Kush Audio regarding this issue as this may require a fix on their end. 

 
Hi Dan,
 
Thanks for looking into this. Changing the font size does cause the whole interface of Pusher to be visable and usable within X3e. Of course now I have to get out my reading glasses to see the tiny text on my 2560x1600 monitor
 

Dan Cate [Cakewalk]
This would occur on X2, X3d and X3e and is not specific to our recent update.

 
I have to disagree with this. If you look at my screen captures earlier in the thread you will see that X3d displayed the entire Pusher interface (while using the larger font), X3e did not. I just reverified with X3d and the interface is entirely visable and usable with the larger font. So there indeed is some change between X3d and X3e that is driving the display problem.
 

Noel Borthwick [Cakewalk]
Even if there was a change in X3E that somehow exposed this it doesn't necessarily mean the root problem is in SONAR.
Cause and effect doesn't work quite that simply in software.
Anyway we're still investigating it with Kush - I sent them some relevant information to help them investigate it further.

Didn't mean to sound as if I was demeaning Sonar's code in any way (In fact, quite the contrary, X3 was an amazingly robust release and Cakewalk should be very proud of what they accomplished). Just wanted to clarify the facts. Always helps to correctly and clearly define the problem. I'm just amazed that my little, extremely obscure issue is getting so much attention.

This may very well be the end of this thread, regardless. Kush just sent me a new version of Pusher to test and although I haven't had a chance to test all the features yet, it does seem to have solved the large font/interface truncation issue when used with X3e.

How's that for service!!! Amazing!!!

Thanks everyone!