[Solved] Membership CleverBridge Help

 
 
Hi 
 
I got the monthly membership plan last January 2016 upgrade from Sonar Producer  x2 to Sonar Platinum 
 
On August 19th I was warned I was going to go demo mode in 12 days. I checked it out and my Credit card was declined according to an email. Debit card actually. Dont know why.Way more than enough to cover a 20 doillar payment.  So I tried it three times to no avail. 
 
Then I changed it to pay pal and it worked (My Pay Pal is linked to the same card)
 
Then I get three bills for three subscriptions from Cleverbridge. I told them no I just want one subscription. SO they refunded one and canceled the other two that were not processed yet. 
 
Now when I go into commander center it says I have no subscriptions and I am in demo mode on Platinum 
 
When I check my cakewalk account it also says no subscriptions. However mu bank account says payment went through 
 
So I contact Cleverbridge over the phone and they said - I do have my original Subscription from last January as an active account they did not cancel that one. 
 
Been trying to get a hold at someone at Cakewalk to no avail. 
 
I asked CleverBridge to try to contact cakewalk since I couldn't and they said they would also let them know I have an active account.
 
VERY frustrating
 
 
anyone have suggestions?
 
Three days have passed - no one can help me from either cakewalk or Clerverbridge?
 
 
Paul  

Brando
Mooch - I would suggest PM'ing one of the Cakewalk regulars on these forums to help you to resolve your account situation.

 
Well I decided to upgrade to The life time updates plan for 200 and it all apprears in command center.   If I can make sure I am not getting charged anymore on the old 20 a month -- Your right - I will PM a regular 
 
 
Paul 

Hi Mooch,
 
I cancelled your last monthly sub. You should now have only your lifetime membership.
A refund for the extra monthly sub should show up on your card in a few days once cleverbridge processes it.

Yes, I am having difficulty processing my debit card through cleverbridge. My card account says one pending transaction. My email transaction says payment not authorized. I have been working on this since 6pm today.