[Solved] SONAR CANNOT FIND MY AUDIO INTERFACE

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marvinglenn2
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2016/12/18 14:37:09 (permalink)

[Solved] SONAR CANNOT FIND MY AUDIO INTERFACE

Hello Fellow Geniuses,
 
This challenge started today: Sonar Platinum (and Samplitude) doesn't recognize my Quad-Capture audio interface.  The control panel displays the Quad-Capture properly.   The device manager shows no problem and the latest driver is installed.  The unit itself looks right with all the usual lights. I've restarted several times and tried a different USB port.  A stand-alone version of Sampletank 3 also has no sound. The tutorial player, Groove 3, has sound.  I do hear audio in YouTube.
 
Excuse my Martian, but what the hell is going on here!?
Thank you!

i7, 16GB Ram, Roland Quad Capture, MOTU MIDI, Event 8 Monitors, Dual Screens, Yamaha Controller, Virtuoso, Proteus 2000, Roland XV3080, Presonus Eureka, Rode NTK, etc. etc.
#1

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    Anderton
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    Re: SONAR CANNOT FIND MY AUDIO INTERFACE 2016/12/18 14:53:41 (permalink)
    If you have Windows 10, sometimes it's necessary to re-install drivers. I had to do that with an Octa-Capture after a Windows 10 update.

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #2
    marvinglenn2
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    Re: SONAR CANNOT FIND MY AUDIO INTERFACE 2016/12/18 15:00:30 (permalink)
    Thanks, Craig.  I should've mentioned I'm using Windows 8.1.
    #3
    dwardzala
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    Re: SONAR CANNOT FIND MY AUDIO INTERFACE 2016/12/18 16:36:20 (permalink)
    Do you have Groove or your browser open when launching Sonar?  ASIO drivers don't like sharing the interface and one of those apps might be holding on to the driver and not letting Sonar use it.

    Dave
    Main Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD
    MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller
    Win10 x64 Home
    Sonar 2017.06 Platinum (and X3e, X2c, X1d)
     
    Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD)
    M-Box Mini v. 2
    Win 10 x64 Home
    Sonar 2016.10 Platinum
     
    Check out my original music:
    https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
     
     
    #4
    marvinglenn2
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    Re: SONAR CANNOT FIND MY AUDIO INTERFACE 2016/12/19 10:31:48 (permalink)
    Thank you Dave.  I re-loaded the driver and all is good now.  Whoopee!
    #5
    piedpiper11
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    Re: [Solved] SONAR CANNOT FIND MY AUDIO INTERFACE 2016/12/20 02:08:30 (permalink)
    Hi there - I had the same problem today.  This morning my Sonar Platinum worked fine.  This evening, it failed to recognize my Behringer X-air X(R)18 mixing board.  Even though Windows 10 gave the appropriate beep when the USB was plugged in, Sonar could not see it.  Fortunately, I have an older computer - identical hardware, but still running Win 7 Pro - which has Sonar Professional on it.  That machine could see the Behringer, so I knew it wasn't the mixing board.  So I kept reading and found this post.  Then, I went and found the driver for the Behringer and re-ran it (it's an EXE file), that solved the problem.
     
    Double Yippee!!

    =============================
    Sonar Platinum;  running on Lenovo IBM Thinkpad T520, with Win 10-Pro, CPU: i7 @2.50GHz & 64bit, 8 GB Ram, 2TB HDD for data (@5400rpm - yeah I know - will upgrade to 7200), 250MB SSD for Windows & programs.  Also running a Behringer X(R)18 (Xair) [18x18] mixing board and two midi controllers (so far): Yamaha PSR-E243 & Alesis DM7X, all via USB 2.0.
    #6
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