werewindle
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[Solved] Softube Console 1 Crashing
Has anyone else noticed that since the latest release of Sonar 2016-09 Softube Console 1 crashes as soon as you try and use it? It was fine on previous release.
post edited by Noel Borthwick [Cakewalk] - 2016/10/03 08:30:38
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werewindle
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Re: Softube Console 1 Crashing
2016/10/02 09:06:53
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This looks like it's going to become embarrassing as softube have just released the news of DAW integration during October which I know is for Sonar having previously spoken to the guys in Sweden. http://www.softube.com/index.php?id=news166
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Noel Borthwick [Cakewalk]
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Re: Softube Console 1 Crashing
2016/10/02 09:55:27
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Hi are you using a beta of Console 1 by any chance?
There are lots of updates in SONAR specifically for the upcoming Console 1 DAW integration update from them which hasn't been released yet. Its definitely working with their beta since they have tested it but perhaps there is an issue with the older release somehow.
We will try and repro on our side as well but if you could log a bug with a minidump attached it would be very useful.
Thanks a lot.
Noel
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werewindle
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Re: Softube Console 1 Crashing
2016/10/02 11:21:35
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Still using the publicly released version of console 1. Interesting that once it's crashed you can't start it up again difficult to see as it crashes so quickly but it looks as though it has a license verification issue. Once sonar closed it loads quite happily. I have raised a ticket with softube as well as I know the launch of the update is a high priority after speaking to them a while ago (they only gave me hints as too what it will do understandably at the time). Will see tomorrow (uk time) if I can get any diagnostics out.
Windows 10 anniversary build and sonar platinum on 2016_09 release.
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SMcNamara
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Re: Softube Console 1 Crashing
2016/10/02 11:29:13
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In a separate post I've detailed how the Softtube Saturation Know crashed Sonar 2016.9. It seems there is a major Softtube problem.
Sonar Platinum | Windows 10 64-bit | 8 cores | 16GB Ram | Focusrite Scarlett 2nd generation 18i20 interface | too many guitars, way too much software  | Presonus Eris 8 Monitors (thinking about a Presonus T8 sub!)
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biodiode
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Re: Softube Console 1 Crashing
2016/10/02 13:26:20
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Just mixed a track yesterday with console one and didn't experience any crashes. Used the vst3 version.
www.biodiode.com https://soundcloud.com/biodiodePC Specs :-Sonar Platinum, Fractal Design Define R4 Case, Asus X-99 Deluxe motherboard, Intel Core i7 5960X Processor, Bequiet BK010 Dark Rock Cooler, 32GB - 2400mhz Corsair memory, 650W Bequiet Dark Pro PSU, 1GB XFX Radeon R5 Passive GFX, 2 x 256GB Samsung 850 Pro SSD, 1 x 3TB WesterDigital Black HDD, LG - BluRay Combo Drive, Windows 10, Kensington SlimBlade Trackball, LG34UM88C 34-Inch 3440 x 1440 UltraWide IPS Monitor
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 01:58:40
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Have Softube on case as well know I am on the latest release of Softube software 2.3.76 as that may make a difference and was installed on 26/09/2016
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 02:48:17
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Data from event log:
1st crash when tried to use inside Sonar:
Faulting application name: Console 1 On-Screen Display (x64).exe, version: 2.3.41.0, time stamp: 0x5768002a
Faulting module name: Console 1 On-Screen Display (x64).exe, version: 2.3.41.0, time stamp: 0x5768002a
Exception code: 0xc0000005
Fault offset: 0x0000000000019d8b
Faulting process id: 0x2b98
Faulting application start time: 0x01d21c70daee3c6e
Faulting application path: C:\Program Files\Softube\Plug-Ins VST AAX 64-bit\Console 1 On-Screen Display (x64).exe
Faulting module path: C:\Program Files\Softube\Plug-Ins VST AAX 64-bit\Console 1 On-Screen Display (x64).exe
Report Id: e796ccb3-56ef-4a65-a879-152dc36ac041
Faulting package full name:
Faulting package-relative application ID:
Subsequent crash when trying to restart applicaion inside Sonar:
Faulting application name: Console 1 On-Screen Display (x64).exe, version: 2.3.41.0, time stamp: 0x5768002a
Faulting module name: ntdll.dll, version: 10.0.14393.206, time stamp: 0x57dac931
Exception code: 0xc0000374
Fault offset: 0x00000000000f73f3
Faulting process id: 0x65fc
Faulting application start time: 0x01d21cac7dba20f4
Faulting application path: C:\Program Files\Softube\Plug-Ins VST AAX 64-bit\Console 1 On-Screen Display (x64).exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1a186b11-b46c-437e-8f4f-0f6f20be565d
Faulting package full name:
Faulting package-relative application ID:
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paul@softube.com
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Re: Softube Console 1 Crashing
2016/10/03 03:53:22
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Hi werewindle, can you try the latest Softube build 2.3.76?
thanks,
-Paul
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 04:19:52
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Am already using build 2.3.76 updated on 29.09/2016.
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paul@softube.com
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Re: Softube Console 1 Crashing
2016/10/03 04:39:06
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Does it occur with 2.3.76?
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 04:50:28
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Just heard from Softube although I did run the installer for 2.3.76 it appears as though it is still using previous version. So downloading again and re-installing to see if issue still occurs will know in 20 minutes or so.
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 05:19:42
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For some reason the previous install created a new library for software c:/program files/cakewalk/vstplugins/Softube/Softube/.
Have now removed all older versions and checked all are at version 2.3.76 but still crashes as before.
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 07:56:09
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Okay with Softube's help have cracked the issue. For some reason, possibly because the console display app was up and running, the new version of it did not install when I originally ran it. Solution: Right click on Softube console 1 app icon and select quit then install the softube update. Working again in Sonar 
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Noel Borthwick [Cakewalk]
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Re: Softube Console 1 Crashing
2016/10/03 08:09:00
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Thats great! Thanks to Paul from Softube for resolving this issue.
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werewindle
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Re: Softube Console 1 Crashing
2016/10/03 08:41:59
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It was also David Gustafsson who I was e-mailing backwards and forwards too so he deserves a thanks as well which I have already sent to Softube. Great response by all and it does look like the fact the app was running caused the install issue and hence everything else but luckily Softube are working on a new delivery system so hopefully this will be a once off.
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