(Solved) Sonar Platinum missing from my account - Help Cakewalk!

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rtucker55
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2016/05/21 09:27:26 (permalink)

(Solved) Sonar Platinum missing from my account - Help Cakewalk!

I tried the early access thing but platinum did not show up. Checked my products within my account and Platinum is gone. I have talked with Cleverbridge 5/20 and they said they would try to contact you but I still do not have access.
 
Any help would be greatly appreciated.
 
Kind regards,
Rick Tucker
 
Thank You Support and Everyone involved.
post edited by rtucker55 - 2016/05/23 13:29:34

Purrrfect Audio DAW here.  Wow!...
#1

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    Zargg
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    Re: Sonar Platinum missing from my account - Help Cakewalk! 2016/05/21 11:17:59 (permalink)
    Hi. When you tried the early access, did you download from your account and installed, or via CCC? Have you tried to logout, and back in again (CCC)? You should be able to access your products either via CCC, under the rollback menu, or under other products in your account page. I have not had this problem since CCC was update sometime last year.
    Best of luck.

    Ken Nilsen
    Zargg
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    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
    Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
     
    #2
    rtucker55
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    Re: Sonar Platinum missing from my account - Help Cakewalk! 2016/05/21 11:24:28 (permalink)
    Hi Zargg71,
     
    I have tried all of the above. The issue is that my account says I have no membership items and Platinum does not show up in My Products list. 
     
    It revolves around the Lifetime update deal I did with Cleaverbridge and they are aware of it but don't know how to fix it until they can contact Cakewalk. They said their phone contact with support is an issue also.
     
    I was just hoping there might be a wayward Cake employee browsing the forums today and it might be something easy for them to fix by flipping a digital switch somewhere.
     
    Thanks for trying,
    Kind regards,
    Rick

    Purrrfect Audio DAW here.  Wow!...
    #3
    scook
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    Re: Sonar Platinum missing from my account - Help Cakewalk! 2016/05/21 11:27:15 (permalink)
    You may want to PM one of the staff
    #4
    rtucker55
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    Re: Sonar Platinum missing from my account - Help Cakewalk! 2016/05/21 11:34:22 (permalink)
    Thanks scook,
     
    Great Idea! 

    Purrrfect Audio DAW here.  Wow!...
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