[Solved] Sonar X3 and update Kontakt 5.6.1. failure

hi there,
 
I have a major issue with the update of kontakt 5.6.1 in sonar x3 producer.
I used the service center to install the update of 5.6.1, it failed.
Now I can't use kontakt in my projects anymore.
Does anyone have a tip, what I should do?
 
Tx in advance
Desperate Sandra

Hi Zargg,
Thanks for you option. It's just getting worse..
I uninstalled Kontakt, and try to re-install it, but I ended op downloading a free version on the NI website, because trying to reinstall from the installation disks would work.
Absolute disaster, as we speak, i am downloading some kontakt-driver,
allready sent an email to the helpdesk of NI---> am praying for a solution---
tx for you help
Sandra

I agree with John that you should be able to download directly from NI.
But instead of installing from disc, try copying the discs to your HD before installing.
I have had issues in the past when installing directly from older discs, and got into the habit of copying before installing. Could be worth a try.

Hi Guys
Ok, i tried to re-install by downloading from my NI-aacount (tx for the great tip)
And I entered the serial number etc etc.
But I get a runtime error if i try to open the stand alone version.
If I try to run it as a vst in sonar, it doesn't recongnise the kontakt when I rescan via vst-plugins..
...any other suggestions?
 
ps the runtime error says, the program can't be opened because api-ms-win-runtime|1-1-0.nl is missing on your computer. U can solve this problem by installing the program again.....
 

Apparently you are running a Dutch version. At lease all reference to is in Dutch.  

Kontakt needs up to date graphics and up to date windows update to run properly.
as I said previously, your error sounds like a classic case of "I'm missing the C++ Runtime library's".
 

sandralevel
everything seems up to date..
i run sonar x 3 64 bit on windows 7---->
 

 
Im going to go out on a limb here and say.. everything is not up to date.
you probably missed one, or missed a few.
 
See here:
https://www.native-instruments.com/forum/threads/kontakt-5-exe-error.309143/
 
others just like you having the same error code as you are with the 5.6.1 update.
Really has little to do with Sonar.
 
Im still sticking by my previous estimations: Its the C++ Runtime / C++ Redistributable.
When Kontakt is Programed by NI, they use up to date C++. if you don't have it..guess what ?
you get the error you posted earlier.
 ---------------------------------------------------------------------------------------------------------------------
Install Windows Updates: Go to Start - Control Panel - Windows Update Check for updates Install all available updates. After the updates are installed, restart your computer. After the restart repeat the steps above again until no more updates are available.

• Download the Visual C++ Redistributable:
  For Windows 64-bit Visual C++ Redistributable for Visual Studio 2015 (64-bit) For Windows 32-bit Visual C++ Redistributable for Visual Studio 2015 (32-bit)
• Run the vc_redist.x64.exe (64-bit) or vc_redist.x86.exe (32-bit) and select Uninstall
• Run the .exe again and select Install

Hi chuckababy,
I found out windows hadn't been updated since june 2016, so I tried to download all the update, which didn't work.
There seemed to be some kind of bug with the update-system.
Anyhow, bin up all night to find the right patch for this.

this morning all the updates were installed. Tonight I will try if Kontakt finally works..
I am praying,
Thank you all for your quick and helpfull support..
Sandra

YEEAAHHHH!!
it worked!
It was all about the bloody windows 7 update-->
Thank you all guyss
Happy Sandra