[Solved] Sonar Xx stability......

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scook
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Re: Sonar Xx stability...... February 03, 16 1:33 PM (permalink)
It would be interesting to see what support has say about it. I see no indication support was called. They might take the call now even though the product is out of support.
#31
jtmusicAnalog
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Re: Sonar Xx stability...... February 03, 16 1:37 PM (permalink)
OK, einstein, I'll try that as one last shot....
Will let you know what happens....
#32
brundlefly
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Re: Sonar Xx stability...... February 03, 16 1:45 PM (permalink)
Can you share a copy of the project file somewhere? We still don't know what synths are involved and that's an important factor.

SONAR Platinum x64, 2x MOTU 2408/PCIe-424  (24-bit, 48kHz)
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#33
jtmusicAnalog
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Re: Sonar Xx stability...... February 03, 16 1:49 PM (permalink)
I'll be damned - an Uninstaller for Command Center, but no Uninstaller for Sonar Platinum!!!!
Sorry, guys, a DAW should NOT be this hard or difficult to problem solve or even manage.
And with that, I flush all Sonars down the toilet....
#34
Anderton
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Re: Sonar Xx stability...... February 03, 16 1:50 PM (permalink)
jtmusicAnalog
I'm ready to say - Exit Sonar, Enter Logic Pro. I wanted a Cakewalk product to work with my brother, but, I can figure out a way (with various export options) we can meet in the middle and work together (without Sonar on my PC.)



Of course do whatever works for you, but if what you were experiencing was due to SONAR, this forum would be loaded with angry people who experienced the same thing. Because they don't, there's something unique about your situation. Therefore, it's an issue that can be fixed. Not sure how much time you want to devote to fixing it, but calling support has been the solution for many people. I'll also agree that 1) migrating settings for something with problems is probably not a good idea, and 2) there's a good reason why TASCAM now creates their drivers in-house...

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#35
scook
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Re: Sonar Xx stability...... February 03, 16 1:51 PM (permalink)
The uninstaller for Platinum is in the Command Center. Anything installed by the Command Center is maintained by the Command Center.
#36
Bristol_Jonesey
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Re: Sonar Xx stability...... February 04, 16 5:35 AM (permalink)
jtmusicAnalog
I'll be damned - an Uninstaller for Command Center, but no Uninstaller for Sonar Platinum!!!!
Sorry, guys, a DAW should NOT be this hard or difficult to problem solve or even manage.
And with that, I flush all Sonars down the toilet....


If you're still around, locate & rename your aud.ini file, let sonar build a new one the next time you boot it up.

CbB, Platinum, 64 bit throughout
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#37
jtmusicAnalog
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Re: Sonar Xx stability...... February 04, 16 12:41 AM (permalink)
Alright alright alright.....
For starters, my last tests, I had disconnected the Tascam unit, and did not turn on the Oxygen controller. So, logically, those 2 items were out of the picture, and I still got the stuck notes when stopping playback. May I assume those 2 items are not the culprits?? I vote yes.... Additionally, it was pretty random as to which particular VSTi was "stuck", so that leads me to conclude it isn't a particular VSTi's fault. Can we agree on that?
@ Mr. Anderton: Fortunately, I do have time available to figure this out, but do I have the patience for a DAW that craps out straight out of the box and takes lots of effort and help and posts to resolve, whereas other DAWs are generally good-to-go from the get-go. On the other hand, I try not to be a quitter, and if you guys say this is fixable, I'm still willing to give her a shot. But my patience is a little on the thin side here.
So, I am first going to install Pro Audio 8, see how that flies, then maybe Sonar X3e.
I did "clean" my system of all remnants to Cakewalk... (including the Aud.ini file mentioned in a post.)
I'll keep you posted...
#38
Anderton
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Re: Sonar Xx stability...... February 04, 16 1:00 PM (permalink)
jtmusicAnalog
Alright alright alright.....
For starters, my last tests, I had disconnected the Tascam unit, and did not turn on the Oxygen controller. So, logically, those 2 items were out of the picture, and I still got the stuck notes when stopping playback. May I assume those 2 items are not the culprits??

 
Hard to say, the drivers are still installed. For example with ASIO4ALL, just having it installed on some systems, even if it's disabled, causes all kinds of problems if drivers for a particular audio interface are also installed. You can see if the drivers are visible in Device Manager and disable them temporarily.
 
Additionally, it was pretty random as to which particular VSTi was "stuck", so that leads me to conclude it isn't a particular VSTi's fault. Can we agree on that?

 
Yes, that's definitely a meaningful test 
 
@ Mr. Anderton: Fortunately, I do have time available to figure this out, but do I have the patience for a DAW that craps out straight out of the box and takes lots of effort and help and posts to resolve, whereas other DAWs are generally good-to-go from the get-go. On the other hand, I try not to be a quitter, and if you guys say this is fixable, I'm still willing to give her a shot. But my patience is a little on the thin side here.

 
Totally understood, and I admire the fact that you're being persistent with this. I still wonder if the best option isn't to try the Platinum demo with the clean system rather than trying other versions. Then, if a problem occurs, call support. I believe they can do a remote desktop thing and find out what's happening. Many forum posts that start with "intractable problem, tearing my hair out, SONAR sucks" end with "called support, it's working now, thanks."
 
When I had a pervasive problem years ago that I simply could not fix despite hours of trying, Obedia did a remote desktop thing and the problem was solved once and for all in under five minutes. I felt stupid for spending so much time on something when people who really know their stuff were ready and available. 
 
Also FYI, there is an uninstall option for Platinum. In the command center, right-click on SONAR Platinum and select "uninstall."
 
Remember, support has seen just about everything. It may be this has happened many times before and a fix is already in their database.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#39
Sanderxpander
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Re: Sonar Xx stability...... February 04, 16 1:49 PM (permalink)
I had lots of problems with midi when I had ASIO4ALL installed, even when I wasn't using it. If that is anywhere on your system at all, get rid of it before doing anything else! 
#40
Anderton
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Re: Sonar Xx stability...... February 04, 16 2:24 PM (permalink)
Sanderxpander
I had lots of problems with midi when I had ASIO4ALL installed, even when I wasn't using it. If that is anywhere on your system at all, get rid of it before doing anything else! 



Preach it, brother. Probably doesn't relate to his issues, and tends to be very system specific, but it's worth mentioning periodically to warn others.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#41
brundlefly
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Re: Sonar Xx stability...... February 04, 16 3:33 PM (permalink)
jtmusicAnalog
...do I have the patience for a DAW that craps out straight out of the box and takes lots of effort and help and posts to resolve, whereas other DAWs are generally good-to-go from the get-go.



The reason this might seem like such a wild goose chase is precisely because SONAR, like all DAWs, is "generally good-to-go from the get-go". So, with no precedent to reference, all the questions and suggestions are inevitably 'shots in the dark'.
 
The symptoms you're experiencing are very unusual, to the point that I would tend to suspect there's some basic interoperability issue with the hardware platform or operating system configuration.
 
Have you by any chance tweaked the Windows Performance setting to give priority to 'Background Services'?

SONAR Platinum x64, 2x MOTU 2408/PCIe-424  (24-bit, 48kHz)
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#42
jtmusicAnalog
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Re: Sonar Xx stability...... February 04, 16 3:52 PM (permalink)
OK, folks, I'm back. Thanks again for all the helpful posts.
Had to step out for a bit and haven't gotten around to installing anything yet.
No, I do not have ASIO4ALL installed, so, safe on that end....
My Windows 10 Prof. x64 is set to "High Performance" in that setting; I did not find where to change a setting to give priority to background services....
 
Think I'll take the advice of installing Sonar Platinum through Control Center first, and see where I get with that.....
I'll be back....
post edited by jtmusicAnalog - February 04, 16 4:14 PM
#43
jtmusicAnalog
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Re: Sonar Xx stability...... February 04, 16 5:52 PM (permalink)
Hey folks!
Well, I installed Sonar Platinum K.... (Demo), a "clean" install.
Loaded the stuff from the tracks I was using, assigned the same VSTi stuff as before and...
This time, I didn't get any issues or stuck notes as per before. Note that I used the ASUS Xonar as the audio interface, the Tascam device was disconnected, and no Controller keyboard was turned on.  So, obviously I think, there is some setting somewhere that wreaked havoc on me, and not necessarily the hardware. I think before I progress any further, I will connect the Tascam device, and see what happens with the playback (and Stopping.) Then power up the Oxygen Controller, and see how that behaves.
 
What do you all suggest I try next?
I'm thinking, uninstall Sonar Plat. (through Control Center), clean up after it, and install Sonar X3(e). If that works now, then I should be good to go on X3, and not have the need to purchase the latest Sonar. If X3 gives me troubles, then I'd need to revisit purchasing Sonar Plat., as I know now that supposedly can work....
Will keep you posted....
#44
jtmusicAnalog
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Re: Sonar Xx stability...... February 04, 16 6:16 PM (permalink)
OK - no issues with the Tascam interface or the Oxygen controller. Safe to conclude those aren't the issues.....??
Going to remove Sonar Plat., and give X3e a shot.....
#45
jtmusicAnalog
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Re: Sonar Xx stability...... February 04, 16 7:14 PM (permalink)
Finally!!! X3 is working on this song fine now!!!!
I guess some setting somewhere was incorrect, or causing the problem, and re-installing and re-initializing Sonar and the Aud.ini file did the trick!
Yay!!!!
Thanks guys!
#46
Anderton
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Re: Sonar Xx stability...... February 04, 16 9:09 PM (permalink)
As the I Ching says, "perseverence furthers." 
 
Props for not coming in here, saying we're all idiots and SONAR sucks, but instead trying the suggestions and achieving a resolution. Not everyone does that...!
 
 

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#47
Snehankur
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Re: Sonar Xx stability...... February 04, 16 10:07 PM (permalink)
I think still to move further... SPLAT. [It has worked till X3], but JTMusic have to get this working on SPLAT.
Am I wrong?
#48
Anderton
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Re: Sonar Xx stability...... February 04, 16 10:39 PM (permalink)
Snehankur
I think still to move further... SPLAT. [It has worked till X3], but JTMusic have to get this working on SPLAT.
Am I wrong?




I'm pretty sure his goal was to get X3 working. In post #44 he said Platinum was working. I think Platinum is a better product, but X3 works well, and he might not want to spend the money on a new program.

The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
#49
jtmusicAnalog
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Re: Sonar Xx stability...... February 05, 16 0:12 PM (permalink)
agreed, Mr. Anderton. I'd only buy Sonar Plat. if I absolutely had to...
A big thanks to all you folks for your posts and help. It was all your generosity and insistence that things could be fixed that drove me to keep fighting and give all this another chance. I'm glad I did!
#50
pwalpwal
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Re: Sonar Xx stability...... February 05, 16 3:40 AM (permalink)
Anderton
Sanderxpander
I had lots of problems with midi when I had ASIO4ALL installed, even when I wasn't using it. If that is anywhere on your system at all, get rid of it before doing anything else! 



Preach it, brother. Probably doesn't relate to his issues, and tends to be very system specific, but it's worth mentioning periodically to warn others.


and just for balance, i've used asio4all for years on multiple machines, wins xp-10, with different drivers, without any issues at all - go figure! it's currently happily co-esxisting on win10 with my edirol ua-1000 drivers

just a sec

#51
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