Helpful Reply[Solved] Start screen blank with no projects icons

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lapasoa
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2015/09/23 12:18:44 (permalink)

[Solved] Start screen blank with no projects icons

Ipswich Platinum. In the first 3 or 4 days Start screen had some minor issues. Today when I open Splat in offline mode Start screen is blank with no projects icons. When I open Splat with on line connection Start sceen is all right. ????
#1
John T
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Re: Start screen blank with no projects icons 2015/09/23 12:21:22 (permalink)
I've had that happen a couple of times even with the internet connection on.
 
I have to say, while I quite like the basic design of the Start Screen, as someone who works pretty much all day every day in Sonar, it's current state is starting to grate on me. It's slow and buggy.

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#2
lapasoa
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Re: Start screen blank with no projects icons 2015/10/02 03:17:54 (permalink)
I sent a mail with my question to the support team on 09/23/2015.
They answered that they will reply as soon as possible.
Until now (10 days), despite a reminder, no answer..........I'm really surprised.
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sausy1981
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Re: Start screen blank with no projects icons 2015/10/02 03:53:51 (permalink)
Same issue here, I e-mailed shortly after the hopkington release and never got a reply. It works perfect when connected but not when offline. I don't wanna complain too much tho cos everything else has been fantastic.
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MarioD
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Re: Start screen blank with no projects icons 2015/10/02 09:17:25 (permalink)
sausy1981
Same issue here, I e-mailed shortly after the hopkington release and never got a reply. It works perfect when connected but not when offline. I don't wanna complain too much tho cos everything else has been fantastic.



Exactly the same issue here.
 
I wish there was an option to go back to the old start up window. 

The reason people say the vinyl sounds better is because the music was better.
 
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#5
Doktor Avalanche
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Re: Start screen blank with no projects icons 2015/10/02 09:35:09 (permalink)
MarioD
I wish there was an option to go back to the old start up window. 



 
There is.. in preferences.

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#6
BobF
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Re: Start screen blank with no projects icons 2015/10/02 09:41:57 (permalink)
I have a blank start screen a couple of times-nothing reproducible.  When it happened, buzzing my mouse cursor back and forth over it made it refresh.  Well, it appeared to.  Like I said, I haven't been to get a blank SS often enough to verify.
 
If this happens, please try it.

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MarioD
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Re: Start screen blank with no projects icons 2015/10/02 16:12:03 (permalink)
Doktor Avalanche
MarioD
I wish there was an option to go back to the old start up window. 



 
There is.. in preferences.




If it is I can't find it.
 
When I click on the files/advanced disable start screen it does stop the new start screen from loading but it does not revert back to the old start screen.  By the old start screen I mean the one that came up front and center when you started Sonar.
 
What am I missing?
 
Thanx for your time.

The reason people say the vinyl sounds better is because the music was better.
 
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#8
MarioD
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Re: Start screen blank with no projects icons 2015/10/02 16:13:09 (permalink)
BobF
I have a blank start screen a couple of times-nothing reproducible.  When it happened, buzzing my mouse cursor back and forth over it made it refresh.  Well, it appeared to.  Like I said, I haven't been to get a blank SS often enough to verify.
 
If this happens, please try it.




 
Unfortunately that does not solve the problem here.  Anyone else?

The reason people say the vinyl sounds better is because the music was better.
 
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#9
lapasoa
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Re: Start screen blank with no projects icons 2015/10/06 08:24:40 (permalink)
The issue still remains.
We just hope that with the next update the bakers could make it working out.
#10
lapasoa
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Re: Start screen blank with no projects icons 2015/10/21 10:56:54 (permalink)
Issues remain the same still with Jamaica Plain update....no, it's worse.
Now I cannot see projects icons not even in on line mode!
#11
Doktor Avalanche
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Re: Start screen blank with no projects icons 2015/10/21 13:41:37 (permalink)
Try temp disabling your firewall then starting Sonar.
Obviously don't forget to switch it back on..
 
Ta.

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#12
MarioD
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Re: Start screen blank with no projects icons 2015/10/21 14:01:35 (permalink)
Doktor Avalanche
Try temp disabling your firewall then starting Sonar.
Obviously don't forget to switch it back on..
 
Ta.




That did not solve the problem here.
 
Anyone else?

The reason people say the vinyl sounds better is because the music was better.
 
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#13
Ripwolf
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Re: Start screen blank with no projects icons 2015/10/22 00:55:27 (permalink)
Start screen opens blank also since Jamaica Plain update. Firewall turned off (temporarily). The new project tab in the start screen will launch a new project. When I try to open the video tab it tells me I'm disconnected from the internet, which isn't the case. All else working fine.

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#14
Bristol_Jonesey
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Re: Start screen blank with no projects icons 2015/10/22 03:48:56 (permalink)
Start Screen populates as it should here, irrespective of internet settings.

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stevec
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Re: Start screen blank with no projects icons 2015/10/23 17:44:57 (permalink)
Ditto - no missing anything in the SS.   My internet connection is via an external wireless adapter (desktop machine) that's usually turned on, and while I use Firefox (vs IE) for all internet usage it's usually closed.   This is on Win7 SP1.

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#16
Doktor Avalanche
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Re: Start screen blank with no projects icons 2015/10/23 23:08:29 (permalink)
This is a BIG mystery.

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#17
John
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Re: Start screen blank with no projects icons 2015/10/24 01:00:48 (permalink)
OK lets see if we can figure this out. First make sure that your project folder is listed correctly in preferences under files. Then when you start Sonar what do you see? If I recall correctly it is not populated until you open a project using the existing project menu selection. Open a project from the browser that opens from that item and save it.  You may need to reopen the Start Screen. You should now see that project listed. A snapshot of it should be there in the SS.   
 
Let me know if this is not the case.

Best
John
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Bristol_Jonesey
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Re: Start screen blank with no projects icons 2015/10/24 05:13:00 (permalink)
I don't know (yet) if this has changed with the Jamaica update, but in Ipswich & previous, a project would not appear in the SS until it was saved.
 
Simply opening & closing a project will not populate the SS

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lapasoa
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Re: Start screen blank with no projects icons 2015/10/24 10:41:59 (permalink)
[SOLVED] 
Thanks to Joe Cotton from Cakewalk Product Support Team and deleting some register keys now everything is fine.
 
#20
Doktor Avalanche
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Re: Start screen blank with no projects icons 2015/10/24 10:43:41 (permalink)
lapasoa
[SOLVED] 
Thanks to Joe Cotton from Cakewalk Product Support Team and deleting some register keys now everything is fine.


I guess the next question is then what registry keys were these so we can help the next person...
post edited by Doktor Avalanche - 2015/10/24 10:53:59

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#21
lapasoa
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Re: Start screen blank with no projects icons 2015/10/24 10:59:52 (permalink) ☄ Helpfulby MarioD 2015/10/24 11:50:16
Dear frieds,
that's the solution:
In regards to the start screen appearing offline, there is a cache folder you can clear that should bring all of your icons back. Try this:
Open a run prompt by pressing the Windows Key + R
In the prompt, type %appdata% and press Enter
Navigate to Cakewalk>SONAR Platinum>StartScreenCache
Delete the contents of the StartScreenCache folder
Relaunch SONAR


Stay good and well, cheers
#22
scook
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Re: Start screen blank with no projects icons 2015/10/24 11:01:32 (permalink)
lapasoa
Open a run prompt by pressing the Windows Key + R
In the prompt, type %appdata% and press Enter
Navigate to Cakewalk>SONAR Platinum>StartScreenCache
Delete the contents of the StartScreenCache folder
Relaunch SONAR



Even better. The solution does not involve the registry but a disk-based cache in the user directory. Thanks for posting the instructions.
#23
Doktor Avalanche
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Re: Start screen blank with no projects icons 2015/10/24 11:30:09 (permalink)
Very useful! Thx

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#24
MarioD
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Re: Start screen blank with no projects icons 2015/10/24 11:41:09 (permalink)
lapasoa
Dear frieds,
that's the solution:
In regards to the start screen appearing offline, there is a cache folder you can clear that should bring all of your icons back. Try this:
Open a run prompt by pressing the Windows Key + R
In the prompt, type %appdata% and press Enter
Navigate to Cakewalk>SONAR Platinum>StartScreenCache
Delete the contents of the StartScreenCache folder
Relaunch SONAR


Stay good and well, cheers




Thanx so much.  It looks like it is working now. 

The reason people say the vinyl sounds better is because the music was better.
 
Sonar Platinum, Intel i7 –2600 CPU @ 3.2 GHz, 16 GB ram, 2x2TB internal drives and 1 1TB internal drive, Radeon HD 5570 video card, HP 25" monitor,
Roland Octa Capture, MOTU Midi Express 128, Win 10 Pro

 
www.soundcloud.com/Mario_Guitar
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sausy1981
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Re: Start screen blank with no projects icons 2015/10/25 06:30:26 (permalink)
Worked for me too. Thanks a mill guys.
#26
lapasoa
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Re: Start screen blank with no projects icons 2015/11/13 07:50:12 (permalink)
NOT YET!
The issue is not yet solved.
After 3 or 4 sessions, Start Screen projects icons suddely disappeared!
So I deleted the roaming start screen folder again...and the projects icons reappeared. Wow!
But, after 3 or 4 more sessions, the projects icons disppeared one more time...................
I hope the next update should fix this bug. Bug? Yes, it is a bug.
#27
MarioD
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Re: Start screen blank with no projects icons 2015/11/13 08:03:40 (permalink)
lapasoa
NOT YET!
The issue is not yet solved.
After 3 or 4 sessions, Start Screen projects icons suddely disappeared!
So I deleted the roaming start screen folder again...and the projects icons reappeared. Wow!
But, after 3 or 4 more sessions, the projects icons disppeared one more time...................
I hope the next update should fix this bug. Bug? Yes, it is a bug.




It is still working fine here.  What are the details of your system such as OS, video card, sound card etc.
 

The reason people say the vinyl sounds better is because the music was better.
 
Sonar Platinum, Intel i7 –2600 CPU @ 3.2 GHz, 16 GB ram, 2x2TB internal drives and 1 1TB internal drive, Radeon HD 5570 video card, HP 25" monitor,
Roland Octa Capture, MOTU Midi Express 128, Win 10 Pro

 
www.soundcloud.com/Mario_Guitar
#28
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