(Solved) The new Motu 624 and Sonar

Hi all
I tried the motu 624 on 3 different win 10 pc and Sonar for live performance.
On the 1st one (Acer aspire V5-591G) the most powerfull it`s unusable.
On the 2nd an 8 year old pc it works fine exept that every while it losses connection with usb but if you close Sonar and open it it will regain connection no reboot reqiured.
On the 3rd an i3 Toshiba sattelite laptop it acts exactly as the 2nd pc.
So for live performane its a risk cause in the studio I could afford to have the driver crash close and open and keep on working but when playing live and the backing track coming through USB just stops from the laptop and mic still on thats bad.
well to be honest the good side is that the mic will still be on so you can say a joke at least when that happens.
For me the Motu Audio driver for win 10 is still a bit unstable to use it for a live performance.
Peace

Oh yeh I buy a  900 euro card every one month.
So next month i`ll buy an RME.
Peace

I still have a MOTU audio express I used with Windows 7 where the drivers always worked without a hitch. I've never used it with Windows 10 and since it's for sale I'll never know if it works or not.
 
In Windows 10 I use Behringer's UFX1204 and have to uninstall-reinstall the drivers constantly, usually due to a "false" Error 38.
 
I also have consistent issues connecting other devices to Win10 USB, so I believe there are some fundamental issues with Windows 10 and USB that weren't there in Windows 7 and earlier. IOW, they broke something and live in denial of it.
 

My MOTU 828x didn't work well with Sonar Platinum on Windows 7 either... but it did work well with Harrison MixBus on Windows 7 and Windows 10. RME seems to work well on everything I've tried.

maltastudio
I tried the motu 624 on 3 different win 10 pc and Sonar for live performance.
On the 1st one (Acer aspire V5-519G) the most powerfull it`s unusable.
On the 2nd an 8 year old pc it works fine exept that every while it losses connection with usb but if you close Sonar and open it it will regain connection no reboot reqiured.
On the 3rd an i3 Toshiba sattelite laptop it acts exactly as the 2nd pc.

I own 3 AVB interfaces (2x 1248, 1x UltraLite) and have meanwhile used it on 3 different PCs (2x beefy desktops, 1x Acer tablet PC) and have none of the described problems.
 
Those following the forum may remember me have issues with (a) the device not connecting after reboot back in Sep 2016 and (b) occasionally corrupted recordings in Nov 2016. BOTH problems (a) and (b) have been solved and I've been running these interfaces at excellent stability with no issues in the past 5 months.
 
BTW, all win10, fully patched, all plugs up to date, Sonar 2017.04.
 
I'm sure you have tried a lot already so I might be repeating stuff you tried but ...
... try physically different USB ports (USB2!)
... check USB power plan settings
... make sure you have the latest driver (v4.0+72216 | March 23, 2017)
... try disabling MMCSS in Sonar (not sure it makes a difference these days, but worth a try)
... alternatively you could try to use the previous driver (v4.0+72091 (Release Date 2017-03-01)) but not any earlier
... also - although not recommended - try to plug a USB2 hub in between. I know everyone tells you not to do so but this has cured a few problems with other hardware here (and due to cable length connections and DAW in a different room I run all my interfaces on USB2 extenders and they work fine) ... so it's worth a try ...
 
will stop by later to see if I can think of anything else ...
 
 
 

There is a large thread on the gearslutz forum about MOTU USB interfaces and not working or not working properly with USB 3.0.  
 
My MOTU 896Mk3 Hybrid, as I have previously mentioned on this forum, is one of those that works "flakey" with USB 3.0.  With USB 2.0 or Firewire its rock solid.  Its not Windows 10 that is the problem, but the MOTU and/or drivers.  My MOTU did not work properly in Win 7 either (same driver). 

What bit rate are you using?
 

OK Then First Thanks everybody for the help.
My Problem is that I cannot make it work with a particular laptop bought a year and a half ago for this purpose,the Acer aspire V5-591G.
On my son`s  i3 Toshiba and an old PC I have it`s working good except that every while it loses connection with usb,still not good but it doesn`t happen very often and if i just open preferences in sonar and press ok it will restart the driver.
I`m using it for live performance with Playlist in sonar  and have both 44.1 and 48 khz projects,very small projects,2 to 4 tracks max ,so load is not an issue.
On the Acer i could play the 48khz projects for hrs without a crash but as soon as go to 44.1 khz it will crash,sometimes immeditly sometimes after a few minutes of playback.
I tried all of those advices Rob gave me but no joy.
It must be a problem with this particular model,there is no way in the bios to switch off usb 3.0 cause i have a feeling that that would fix it on this particular model.When i try ti disable it from the device manager even the 1 usb 2.0 port it has will be disabled,so i have no way of disabling usb 3.0 in it.
And yes Rob on usb 2.0 it crashes less often than on usb 3.0.
Any info is greatly appr.
Thanks again 
Peace

Update.
Well after some more testing and some help from you guys,i have made these conclusions on the Motu 624.
 
1 st it works perfect on usb 2.0 on my older machines , an 8 year old pc quod core something and an i3 toshiba satillite Laptop 5 years old.No crashes change in sample rate no problems at all.
 
2 nd what ever i tried it never works for long periods on my Acer aspire V5-591G , this is like a year and a half old laptop very powerful with usb 3.0 Intel chipset.
 
3 rd I will wait a bit cause I found a few other poeple in my exact sitution where for some reason the Motu Audio driver did not work on certain usb 3.0 chipsets no matter what they did.When I was reading thier results where exactly like mine even with a differnt brand chipset.
It`s either it works immidiatly or other wise no go.
 
Peace
 

Oh Yes Rob that`s my main Laptop this last year and a half,
I used and still is The Yamaha 01v96i ,the Avid solo and steinberg small one (similar to the Avid)  ,and they all work perfect.
I`m gonna wait a bit maybe Motu will find the source of the problem cause they have a problem with certain chipsets.
Meanwhile I can still enjoy and use this great sound card on my son`s Toshiba on USB 2.0
Thanks Rob for the help that`s why I like this forum cause everybody is ready to help.
Peace

Hi guys just wanted to let you know that this problem is solved.
Motu support let me try the new Beta firmware and driver that are coming out soon and all problems disappeared,even on usb 3.0 it works very stable with all the benefits.
For those who where in the same boat as me please just be a little bit more patience, it`s worth it.
I tried very hard to make it crash but nothing not a single crash, solid as a rock.
Just wanted to let you know as well that Motu support was with me all the time,thanks guys.
 
Peace

I wish they would update the drivers for older devices so we can use USB 3.0.  I had to install a PCIe firewire card for my 896Mk3 Hybrid as my new DAW build only has USB 3.0 and 3.1 ports on the rear I/O panel.