[Solved] Vocal Align

Ive purchased Vocal Align this morning and for the first time with any plug, got real problems. I have it authorised in the  iLOK Licence Manager but upon loading Splat there was no sign of it. I couldn't find it anywhere on my pc either. After several hours of trying and at the last attempt, Splat saw it and opened up an Authorisation dialogue. I entered the number from the email I got, and although there were little green ticks to each box, it then said there had been too many attempts and that I need a new number. Now upon loading Splat its missing again.
Ive emailed support but no reply as yet. My PC did the new Windows Update yesterday and I'm wondering if that is fouling things up. Any ideas would be gratefully received, thanks!
Martyn
 
Cakewalk Platinum
Windows 10 64-bit /16.0GB Dual-Channel DDR3 @ 671MHz (9-9-9-24)
Gigabyte Technology Co., Ltd. GA-970A-DS3 (Socket M2)
LG TV
Quad core AMD Processor
SDM-E96D ()
1024MB ATI AMD Radeon HD 5570 (MSI)
698GB Seagate ST3750528AS ATA Device (SATA)

Yeah did all that, thanks. Authorised it and everything, but even after downloading Vocal Align the only thing I can find on my pc is PDF manual, nothing else. Ive noticed also when it is installing the little dialogue that says how much space it will take up on the hard drive is 0kb! So Im waiting for the support to get back to me. Hope I havent wasted 95 quid.....thats definitely a deaf and dumb week from the wife!
Thanks anyway
Martyn

noggin489
Yeah did all that, thanks. Authorised it and everything, but even after downloading Vocal Align the only thing I can find on my pc is PDF manual, nothing else. Ive noticed also when it is installing the little dialogue that says how much space it will take up on the hard drive is 0kb! So Im waiting for the support to get back to me. Hope I havent wasted 95 quid.....thats definitely a deaf and dumb week from the wife!
Thanks anyway
Martyn

Do you have the VST scan path pointing to the VST3 plugins folder?
 

Thanks to all. It says in the Readme that it will load into the 'common vst 3 ' folder. I cannot find it anywhere, searcghing through all VST folders. All I have is the readme and the manual. Support have just answered my email, stating 'Looking at your iLOK account the code has been used to create a VocALign project license that is installed on your PC.'   Well thats helpful! He hasnt offered a new number which I will still need even if I find it. Never had any bother with my plugins on Splat like this before. Thanks again to everyone
Martyn

Thanks Brando, I can see two VocALign VST3 files. I cant figure out why they dont show on the plug in manager or the 'quick sweep' when SPLAT is launched. Ive double checked the iLOK again, all is well there......getting a little closer I think.

Success! I ran the VST reset, and although initially VocALign came up again with the activate number having been used too many times, I just cancelled the dialogue and tried again, and it loaded, and is fully functional.
I am so grateful to everyone who helped me out here, blown away by help on this forum. Thank you so much.
Martyn

When you have plugins using an iLok you should add them to the iLok BEFORE launching SONAR.
Otherwise once the scan runs and the authorization fails, the scanner will flag the plugin as "failed" and it will not try and scan it again by default. This is why SONAR won't see it.
While you can reset and rescan, the most painless way to get SONAR to see it again is to temporarily check the "rescan failed plugins" box in the VST preferences. The next time the scan runs it should reload the VST and try and authorize again.
This is the most common reason for plugins missing from SONAR.