Zig
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[Solved] "key already used" (redemption code and SN issue)
Sheesh. Apologies lowering the tone with a duffer question: no luck in searches, and cust-support think I wish to buy a product I already have. Problem= I've bought(UK) the boxed DVD retail "X3PE Upgrade from any PE", as I'm upgrading from my present registered 6PE. In the box is a redemption code, which I type in the "redeem" section of the site. I'm asked for my SN of my "old" product I wish to upgrade from, as I'm told I will then be mailed my new SN for X3PE. This I type correctly, and press the "redeem" button again as I'm asked, in order to get a nice mail with my new SN in it...and yet I merely receive a message on the page which says " the key you are trying to use has already been used"...ergo, no mail is sent with my new SN for X3PE. Arghh: yes, I know the key is already used, as it's my own darn reg number for the 6PE I wish to upgrade from. My description of the issue to cust. support has only succeeded in the reply "it looks like you're already using that number...which product are you trying to buy?" Yes, my copy is legit, bought from a real CW retailer with real money,etc; Has anyone here been faced with a similar impasse...er, any suggestions. Yours, sobbing wth rage, screaming why oh why, etc;
post edited by Anderton - 2014/02/07 11:42:30
Me latest toon: http://youtu.be/WG-kG7b0HZoMe prog/blues tracks: www.arkade.com/shaunreederx3(d)PE; W7Pro x64(SP1); Intel i7 4820K; Gigabyte X79-UD3; 32GB RAM; 240GB Neutron GTX SSD(OS+progs); 2x2TB SATAIII internal HDs(everything else); Radeon R9 3GB graphics; Motu 4Pre(fw) on TI-chip PCIe (driver 4.0.5.9644);NI KomPakt(yay!); Edirol PCR-M30(yay!);oodles of guitars; depleting patience.
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paulo
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Re: "key already used" (redemption code and SN issue)
2014/02/05 18:49:47
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I'm feeling your pain there mate - I can't recall exactly what happened with mine now, but it was a bit convoluted for sure - I'll have a scan back through my emails and see if I can find a proper answer for you. The problem may lie in your CW account - mine STILL doesn't show that I have 8.5 even though I bought / registered it at time of release.
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robert_e_bone
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Re: "key already used" (redemption code and SN issue)
2014/02/05 19:09:34
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Paulo - perhaps you had a different email account when you picked up Sonar 8.5 - just a thought, as I have seen that sort of thing before.
To the Original Poster - I would suggest you send a Private Message to Ryan Munnis, explaining your predicament. I have seen where others have had bizarre registration situations resolved by doing so. The other recourse is to call tech support, but being as you are on the wrong side of the big pond, that might not work, hence the PM suggestion.
I hope you get this resolved quickly,
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Cactus Music
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Re: "key already used" (redemption code and SN issue)
2014/02/05 20:19:51
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Yes Ryan chimed in within an hour of me posting a purchase issue and resolved it immediately.
From my point of view the customer service was top notch.
Just hang tough or try the PM.
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John
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Re: "key already used" (redemption code and SN issue)
2014/02/05 22:33:13
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Zig
Sheesh. Apologies lowering the tone with a duffer question: no luck in searches, and cust-support think I wish to buy a product I already have.
Problem= I've bought(UK) the boxed DVD retail "X3PE Upgrade from any PE", as I'm upgrading from my present registered 6PE.
In the box is a redemption code, which I type in the "redeem" section of the site.
I'm asked for my SN of my "old" product I wish to upgrade from, as I'm told I will then be mailed my new SN for X3PE.
This I type correctly, and press the "redeem" button again as I'm asked, in order to get a nice mail with my new SN in it...and yet I merely receive a message on the page which says " the key you are trying to use has already been used"...ergo, no mail is sent with my new SN for X3PE. Arghh: yes, I know the key is already used, as it's my own darn reg number for the 6PE I wish to upgrade from.
My description of the issue to cust. support has only succeeded in the reply "it looks like you're already using that number...which product are you trying to buy?"
Yes, my copy is legit, bought from a real CW retailer with real money,etc;
Has anyone here been faced with a similar impasse...er, any suggestions.
Yours, sobbing wth rage, screaming why oh why, etc;
Call sales support. http://www.cakewalk.com/Support/contact/default.aspx#contact-info At the bottom of the page there is a listing for toll free phone nos.
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Re: "key already used" (redemption code and SN issue)
2014/02/06 10:53:23
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Sorry for the trouble Zig. Can you send me your redemption code in a private message as well as the email address you are attempting to redeem to? I can fix this for you.
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Cactus Music
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Re: "key already used" (redemption code and SN issue)
2014/02/06 13:57:43
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See -- I told you he'd help.. Aren't you glad you use Sonar? don't you wish everyone did?
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paulo
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Re: "key already used" (redemption code and SN issue)
2014/02/06 16:01:00
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robert_e_bone
Paulo - perhaps you had a different email account when you picked up Sonar 8.5 - just a thought, as I have seen that sort of thing before.
I've had the same email account for all the time I've ever had an email account. It's not the only thing missing from my registrations - X3 and related CW synths also don't show. It has been pointed out, but nothing has been done. @Zig... sounds like you're sorted now - hope you like it after all that ! ( I do........well, mostly)
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robert_e_bone
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Re: "key already used" (redemption code and SN issue)
2014/02/06 16:14:54
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@paulo - as you saw, Ryan reacted quickly to the PM that Zig sent - perhaps sending him one would result in whatever is missing from your account from getting squared away.
It is certainly worth a shot - Ryan is really good at straightening these kinds of things out. (In addition to the several hundred other hats he wears)
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Zig
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Re: "key already used" (redemption code and SN issue)
2014/02/06 17:05:04
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Phew.
This was always a pretty patient and helpful place, but how the mighty have grown, as 'twere: thanks all for your help, you were all spot on: Ryan and Lars were indeed on it like whippets. (Presently an unforseen consequence is that I now appear to have, er...TWO complete sets of serial numbers...but I have done the gentlemanly thing and advised Ryan of this of course).
Hey paulo, nice to see you again..thanks! My personal feeling is that Cakewalk really does have its act together; I'm as struck by the sheer generosity of software wealth within X3 PE as by the tone of the forums, to be frank. I was at a watershed some months ago when sooo close to going PT; no disrespect to Avid here, but I continue to be greatly warmed (and educated) by the great level of forum-based support on the Cakestand.
Me latest toon: http://youtu.be/WG-kG7b0HZoMe prog/blues tracks: www.arkade.com/shaunreederx3(d)PE; W7Pro x64(SP1); Intel i7 4820K; Gigabyte X79-UD3; 32GB RAM; 240GB Neutron GTX SSD(OS+progs); 2x2TB SATAIII internal HDs(everything else); Radeon R9 3GB graphics; Motu 4Pre(fw) on TI-chip PCIe (driver 4.0.5.9644);NI KomPakt(yay!); Edirol PCR-M30(yay!);oodles of guitars; depleting patience.
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robert_e_bone
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Re: "key already used" (redemption code and SN issue)
2014/02/06 17:42:45
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@Zig - one of the reasons I put the level of effort into helping folks that I do is because there is not a single day that goes by where someone from the forum doesn't teach me something I can put to use right away.
This is a great forum - as long as we collectively keep it constructive. (which it usually is, I might add).
Anyways, I hope paulo gets his situation fixed too, and I am glad you are up and running as well.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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paulo
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Re: "key already used" (redemption code and SN issue)
2014/02/07 16:29:06
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robert_e_bone
@paulo - as you saw, Ryan reacted quickly to the PM that Zig sent - perhaps sending him one would result in whatever is missing from your account from getting squared away.
It is certainly worth a shot - Ryan is really good at straightening these kinds of things out. (In addition to the several hundred other hats he wears)
Bob Bone
Thanks for the suggestion, but TBH I've been there / done it several times, even when specifically asked by CW to PM info to someone to get something sorted and it never gets done, so I just can't be bothered any more. It's no big deal in this case, I only mentioned it as a suggestion to why the OP might have been having a problem with his registration.
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