[Solved - kinda] add control surfaces not working, 'ghost' controllers in utilities menu

I should add that in the Utilities menu, there is one entry greyed out - a Generic Control Surface one - and possibly because of this (or possibly unrelated, I don't know for sure) the entries seem offest by one after that one - i.e. if I click the entry below it, which is a Mackie one I added by mistake but can't delete, it opens instead the Generic one, and if I click the one below the Mackie one, it opens the Mackie one. All very strange. I would like to just purge them all and start fresh but there does not seem to be a way to do that... 

Thanks Alexey! (Why am I not surprised that it's you coming to my rescue?) 
 
That did the trick, allowing me to start my controller list fresh. What's odd is that the behaviour remains - when I add an AZ controller plugin, it does *not* appear in the control surfaces list under Preferences, but *does* appear under the Utilities menu.
 
Furthermore, the first one I add - whatever it is, whether your plugin, or Act, or Generic, ends up being greyed out and can't be clicked on, but the second one on the list opens the dialog for the first, and so on, so that the last one on the list opens the dialog for the second last one, but cannot itself be accessed at all. Whether this is a bug in Sonar, or something specific to my setup that's conflicting with your plugin somehow, I don't know... 
 
Nevertheless I've managed, with some fiddling, to get the three AZ plugins I want to use - for the Alphatrack, Kore, and OSC controllers respectively, plus my trusty Contour Shuttle (why, you may ask, would someone need 4 control surfaces plus mouse and keyboard? It's a fair question!) more or less working, which was the goal. 
 
Actually the OSC one is not entirely working, as it apparently can receive data from the computer - it updates time, track, volume, mute/solo etc correctly - but can't actually be used to control those things. I'm a bit stuck on this - it's kind of important to my recording flow at the moment to have a wireless controller so I can control things from the piano in another room from the computer - and would love it if you could spare a moment to help me get it sorted; I was going to post on your forum but the site seemed to be down yesterday... seems to be back up now though so I'll drop you a line over there...
 
Thanks again! 

I have just called my provider. DB connection was down yesterday evening and the whole thing has crashed today...
On the good side, it seems like they have fixed it within 5 minutes after my call. So I have replied you there about OSC.
 
For the list. Have you removed both files or just one?
If you have already tried with both, the only other option which comes to my mind is to check which MIDI devices our have in the system, cleanup old "hidden" if you have them in the Windows Device Manager (with "show inactive" view option set) and change the log for errors/reconnects. Sonar is somehow become worse in MIDI device detection last 2-3 updates. I already had correct Surface with correct ports in the list, while in reality the surface was connected to another (wrong) port by Sonar after I have attached my DP. But what you get is even more strange.