[Solved] "record" button stuck on after JP update

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mikedocy
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2015/10/31 16:55:25 (permalink)

[Solved] "record" button stuck on after JP update

All projects started prior to JP have a red record button stuck on in the last channel (rightmost channel) in Console view.
I can't click it off. If I select any of the other channels (from the bottom of the channel) their red record indicators turn on too.
 
I going to try manually downloading the update and re-install in case there was a corruption during download.
How do I revert back to the previous version? 
post edited by mikedocy - 2015/11/01 10:55:16
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    kevinwal
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    Re: "record" button stuck on after JP update 2015/10/31 18:53:47 (permalink)
    Does deselecting  the global record button have any effect?
     
    You can roll back with Command Center, right click on Sonar and choose the version you want to rollback to.
    post edited by kevinwal - 2015/10/31 19:05:15
    #2
    mikedocy
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    Re: "record" button stuck on after JP update 2015/10/31 20:17:22 (permalink)
    Thanks for the reply.
    I can't deselect the global record button, it is stuck too. It momentarily flashes "busy" when I press it but immediately returns to red.
    I tried rolling back but the problem still persists. 
     
    When I open older projects the problem is not there. Only the recent Ipswitch projects have the problem.
    #3
    Doktor Avalanche
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    Re: "record" button stuck on after JP update 2015/10/31 20:44:04 (permalink)
    Usually this sort of behaviour is audio interface drivers (yup it may have worked before but that won't rule this out).

    Update your audio interface drivers and firmware. Delete AUD.INI (google for details).

    Disable arm record monitoring during playback in preference.

    Also try starting in Sonar safe mode..

    If no joy after that contact support I suggest.
    post edited by Doktor Avalanche - 2015/10/31 20:55:24

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #4
    mikedocy
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    Re: "record" button stuck on after JP update 2015/10/31 21:24:47 (permalink)
    I just tried creating a new project from one of the Sonar templates and it comes up with channel 1 stuck in record mode. This is a blank project with no audio or midi files.
    #5
    Doktor Avalanche
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    Re: "record" button stuck on after JP update 2015/10/31 21:26:43 (permalink)
    As above...

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #6
    mikedocy
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    Re: "record" button stuck on after JP update 2015/10/31 21:54:16 (permalink)
    Doktor Avalanche
    As above...

    Yep, I did all of the above plus I completely uninstalled and re-installed with no change. Still stuck on record in a completely blank project. It doesn't do this in the older projects.  
    Thanks for your help.
    I will post back here if I get any new information.
     
    #7
    teego
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    Re: "record" button stuck on after JP update 2015/10/31 22:12:24 (permalink)
    I have noticed this on my system too. If I go to track view on mine I can arm and disarm as expected.

    Computer: Intel core2 quad q8400 @2.66ghz, 4 gb memory,64 bit Windows 7 Focusrite Saffire Pro 24, Sonar Platinum Ipswich and Update 1
     
    #8
    mikedocy
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    Re: "record" button stuck on after JP update 2015/10/31 22:55:17 (permalink)
    teego
    I have noticed this on my system too. If I go to track view on mine I can arm and disarm as expected.




    Thank you, Teego. That's good info.
    Unfortunately for me, the problem is exactly the same whether in Track view or Console view.
    #9
    brundlefly
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    Re: "record" button stuck on after JP update 2015/11/01 01:44:25 (permalink)
    Have you rebooted since this started? Sounds like your audio driver/firmware has gotten into a bad state.

    SONAR Platinum x64, 2x MOTU 2408/PCIe-424  (24-bit, 48kHz)
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    #10
    mikedocy
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    Re: "record" button stuck on after JP update 2015/11/01 10:07:05 (permalink)
    brundlefly
    Have you rebooted since this started? Sounds like your audio driver/firmware has gotten into a bad state.


    Yes. I have done all the common things expected from an experienced user.
    I have now ruled out the audio interface: I can change to a completely different audio interface, with windows 10 specific drivers and the stuck-on record button still occurs on newer projects and newly created blank projects.
    The problem does not occur on projects that were started several months ago or earlier.
     
    I wonder if something outside of Sonar caused this? Maybe a windows update? Maybe a flakey C++ library installed from a third-party plug-in?
    #11
    mikedocy
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    [SOLVED] Re: "record" button stuck on after JP update 2015/11/01 10:43:35 (permalink)
    Problem solved.
    "Alpha Track" was set to "HUI" instead of "Native".
     
    Thank goodness it was a stupid problem not related to Sonar.
    Thanks everybody for your help.
     
    post edited by mikedocy - 2015/11/01 10:56:04
    #12
    teego
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    Re: [SOLVED] Re: "record" button stuck on after JP update 2015/11/01 12:07:11 (permalink)
    As Dok mentioned disabling arm record during playback solves it for me also.
     

    Computer: Intel core2 quad q8400 @2.66ghz, 4 gb memory,64 bit Windows 7 Focusrite Saffire Pro 24, Sonar Platinum Ipswich and Update 1
     
    #13
    mikedocy
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    Re: [SOLVED] Re: "record" button stuck on after JP update 2015/11/01 13:19:52 (permalink)
    teego
    As Dok mentioned disabling arm record during playback solves it for me also.


    Cool, Teego. I have seen that one posted about disabling arm recording and I'm sure the bakers are working on it.
     
    And I hope this helps someone else: having the wrong setting on your Control Surface causes weird problems.
    Platinum runs like a champ now!
     
    #14
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