Sonar Producer 5, Win 7 and Axiom 25

I have a copy of Sonar Producer 5 I haven't used for a few years.  I recently got a new machine running Windows 7 64-bit and decided to dust off Sonar and my Axiom 25 and get them up and running again.

For the most part, I've gotten everything working smoothly.  But there's one exception, and it's one I can't figure out.  For some unknown reason, the bottom 5 keys on my Axiom aren't being seen by Sonar.  I'm using the USB connection, because I don't have a MIDI interface.  At first I thought it might be an issue with the Axiom, but I can see that ALL of the keys are being received by the computer, since the system tray icon lights up.   And all except for those bottom 5 are being recognized by Sonar.  This is regardless of the MIDI channel I'm using, or the transpose setting on the Axiom.

If anyone has any ideas as to what might be going on here, I'd appreciate some help!

Thanks in advance.

Kevin

Remember that the axiom 25 can be configured to use the lower keys as control buttons that send whatever midi message you want instead of note events, and that those keys are also used as inputs to config parameters. Probably you loaded a config that uses the lower keys for automation (maybe transport control?) or you are in a config parameter entry mode.
The other axioms with more keys have more dedicated buttons and don't usually use the the keys for any other function, but still you could assign whatever to a key.
To be sure of what's happening, record the midi and see in the event list view what those keys are actually generating. If they are not note on and off events, all you need is to load the right config bank, one that uses all the keys for note events.
 

Well, those keys are sending something because the midi i/o indicator lits when you play them.
If they are not being recorded by sonar, probably these are not note events, and the specific messages are being filtered out according to sonar's record filter. Try then the learn function when assigning midi automation to a knob to see what the keys are sending.
Anyway, the solution should be to load a config bank in the axiom that uses those keys as regular note events. Check the axiom's manual to find how to load configs, or to verify and change what's assigned to those keys. Be sure that "advanced function" button is not lighting, it changes keys to function buttons, although i don't think that's the cause coz there are much more than just 5.
You may also check sonar record filter or to transpose the keyboard 1 octave up to be sure that these are not filtered note events.
 

Can you explain what you meant by "try the learn function when assigning midi automation to a knob...."?

Right click in a sonar any buttor or control and select "remote control". A dialog pop ups and you'll find there a "learn" button. Press it and then press the key in the axiom and Sonar should show what was received.
 

there is a master reset on the axiom 61.. you looked in the manual for that for yours

thats first thing

that will rid you of any "transpose" you might have done..

as for the midi connectivity, well you'd see if it was sending something next to the clock on the right

the piano

try the trial of sonar 8.5... if that works, well points to 5 being too old for win 7 perhaps

it resets it to as when it was bought in the shop, hence the term "factory" reset.

email m-audio , but you tried running the axoim editor in compat mode? I haven't bothered using it tbh.

Well, it turned out to be the keyboard configuration after all.  I reset it and now it works fine.  All that hassle for such a simple thing!

Thanks to everyone who gave me advice on this.