Sonar Support SURE Has Fallen of Late

As said, all done on the account page including any updates to your credit card info. 
 
I think pretty near every company I deal with has a user account page where you do business and pay your bills. 
I even order my annual fill up of Propane using the companies "my account" page. Easy peasy. 
In this day and age this is the way we roll. The telephone is a device that was popular in the 20th century and is quickly fading as a means of communicating. What's a phone for??,, oh right it's for sending text messages and checking your e mail and taking photos. 

serfs
 
That made me chuckle.

Call me old fashioned, but I think it's good to remember that we can try to help the Cakewalk team, or anything else we benefit from or enjoy, and not always just the other way around. We are all people after all.
 
If we think that Cakewalk is some huge company with abundant resources and staff, I think we could be surprised.
Over the years I have come to appreciate Cakewalk as a company with dedicated, hard working staff, but of course probably limited on staff and resources, and in this climate the future is never clear or written in stone.
 
I hope the best for Cakewalk and the team, and of course Sonar, and as a customer I hope to be part of the ride because as a new user, I really like Sonar..
 
I've witnessed with companies as huge as Microsoft the people complaining about game support and things in forums, only to see the games themselves be unexpectedly discontinued, and when you saw the negative comments beforehand in the forums, you wouldn't blame the techies for just giving up. We forget that the majority of happy customers don't need to say anything, so we often just witness the negative experiences.
 
Tech issues of all sorts can get frustrating, I understand this from both sides of a tech desk. There are so many compatibility issues with software nowadays. I'm a Windows enthusiast, but I'm first to acknowledge that Windows updates have often been the source of quite a few issues with all sorts of companies and types of software/hardware, and it must be frustrating for many a manufacturer. An example of this would be game stuttering (for some users) since the Windows 10 Creators update, something which will apparently be addressed in October's Windows 10 Fall update. The same went for webcams a year ago, etc. 
 

Matron Landslide
Wake up and smell the roses 'man', and don't be so afraid of reality.

 
Well I live in a reality-based world, and the real issue is the following.
 
From self-checkout at supermarkets, to voicemail hell when you're trying to find out why AT&T double-billed you, to software tech support, companies are trying to get rid of expensive and time-consuming human interaction. I'm not saying I like that, I'm just saying that's reality.
 
This is because people want to pay rock-bottom prices for products. You can't pay the lowest possible price and get the best possible service.
 
The solution for most companies is to offer ways other than calling a human to resolve a problem. They expect you to go to the web site, read the FAQs, and go through the channels that have been set up specifically for resolving problems. That frees up the few humans who are left to deal with the cases that can't be resolved through existing channels. 
 
The other solution companies choose is paid support. However most DAW companies don't really need to do that, because companies like obedia.com solve problems for a fee.
 
So the bottom line is this: accept the way things are in return for low prices, or be willing to pay more to change the way things are. I prefer the former, and I suspect most other people do as well.