NotASpeckOfCereal
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Sonar Web Help: Search
Basically, there is none. I mean, you can fill out the box and press enter, but you never get anything. Ever.
Is that right?
Thanks,
Chris
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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telecharge
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Re: Sonar Web Help: Search
2017/03/11 04:00:17
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Not sure which search box you're using.
In my experience, the knowledge base isn't very helpful.
The search box in the upper-right corner of cakewalk.com (below Welcome back...) is good for finding information in the documentation. Usually, Sonar X3 documentation results display first.
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Bassman002
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Re: Sonar Web Help: Search
2017/03/11 07:20:56
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HI:)
If you want to search the forum, use this in the Browser:
forum.cakewalk.com:V-Studio 100
for searching after "V-Studio 100"
or to use ""
forum.cakewalk.com:"V-Studio 100"
Bassman.
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robert_e_bone
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Re: Sonar Web Help: Search
2017/03/11 17:08:27
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Basseman
HI:)
If you want to search the forum, use this in the Browser:
forum.cakewalk.com:V-Studio 100
for searching after "V-Studio 100"
or to use ""
forum.cakewalk.com:"V-Studio 100"
Bassman.
Hi - when you use the above technique, you can still end up with extraneous results. For example, if I use the following terms in a Google search, I get something like 1,350 returned results:
forum.cakewalk.com now time marker scroll
If, instead, I further qualify the search as follows, I get 134 returned results, all of which are indeed limited to those from the Cakewalk forums:
site:forum.cakewalk.com now time marker scroll
The 'site:' filter explicitly limits the search to the web site following it, and then the other search terms are used for the actual search.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/11 21:28:49
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Sorry I wasn't more clear in my post. I am talking about the main Sonar product documentation on the cakewalk.com site, as in this URL: http://www.cakewalk.com/Documentation?product=SONAR&language=3 I was not finding any of the topics (title of dialog in Sonar, subject matter string, etc.) in help at all. So I tried single terms "filter", "synth", "track", etc. I get nothing at all, no search hits. So maybe my help is misconfigured? I don't know. As a workaround, I found that I can get help when pressing F1 while having the dialog box open, but that's for a very specific item that requires the Sonar team having wired in an F1 help keyword. They actually have to point to something in the code, such as a URL, or a forward-link identifier that re-directs based on server-side information. In other words, the help has to be preconceived for it to be authored and then have the product team link to it. If they haven't done that, you're left with full-text search. ** And for me, that's not working at all. I'm not even getting older product hits like X3. Chris ** Of the index, which really needs a lot of help. I don't mean to offend anyone -- maybe it just hasn't been updated in a long while -- but it's failed me repeatedly.
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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telecharge
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Re: Sonar Web Help: Search
2017/03/11 21:38:10
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NotASpeckOfCereal
And for me, that's not working at all. I'm not even getting older product hits like X3.
I clicked your link and searched for "synth" and this is what I got. http://www.cakewalk.com/Site-Search?q=synth 
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scook
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Re: Sonar Web Help: Search
2017/03/11 21:49:17
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☄ Helpfulby robert_e_bone 2017/03/27 08:50:37
Yeah, it works for me too. It is possible from there to restrict the results by clicking on one of the links next to ALL results at the top of the page just under the Web tab. Rather than use this method though, I prefer to search the document index using the browsers search engine.
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/11 22:31:22
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I'm not even seeing the "All Results" under the Web/Image tabs (I do on another machine though, as well as search results, but that's not my music production machine). There's nothing but a zero line-height frame. See this screen-shot: 
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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scook
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Re: Sonar Web Help: Search
2017/03/11 22:40:15
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/11 22:47:23
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I tried in IE just now and it works. But it would behoove the Cakewalk folk to have their documentation search work in a browser that's not going away any time soon.
I'm using Chrome, like a good deal of other users are. If I have to install Firefox on this machine as well just to be able to search the docs, it would not make me happy.
Chris
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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telecharge
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Re: Sonar Web Help: Search
2017/03/12 01:05:34
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☄ Helpfulby NotASpeckOfCereal 2017/03/13 02:15:27
NotASpeckOfCereal
I'm using Chrome, like a good deal of other users are. If I have to install Firefox on this machine as well just to be able to search the docs, it would not make me happy.
Must be your config. You're welcome, Mr. NotASpeckOfHumility 
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RSMCGUITAR
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Re: Sonar Web Help: Search
2017/03/12 01:25:32
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Working on my end using chrome.
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/13 02:23:28
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telecharge
Must be your config. You're welcome, Mr. NotASpeckOfHumility
It's more like I'm lacking complacency. If you're happy with a resolution being "use another browser", that doesn't mean that you're being humble, it means that you've mistaken that kind of work-around as an actual solution. It's not a solution because the documentation is not working as designed. I'm aware that this forum isn't an official Cakewalk support channel (correct me if I'm wrong), so the most reasonable response from you if you didn't have any helpful suggestions (such as suggestions of what sort of configurations I should look into) would be to not respond at all.
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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scook
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Re: Sonar Web Help: Search
2017/03/13 02:45:14
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NotASpeckOfCereal
It's more like I'm lacking complacency. If you're happy with a resolution being "use another browser", that doesn't mean that you're being humble, it means that you've mistaken that kind of work-around as an actual solution.
I only suggested trying a different browser to confirm the site could work on your PC. That said, based on the tone you have taken in this thread, I wish you luck finding an acceptable solution.
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/13 02:56:13
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scook
I only suggested trying a different browser to confirm the site could work on your PC. That said, based on the tone you have taken in this thread, I wish you luck finding an acceptable solution.
Scook, you misunderstand. This wasn't directed at you, as YOUR help has been great. I did try another browser (IE) and it worked. I also tried it with Chrome on a different computer and it worked. Sorry if you didn't see those responses (which I made a day or two ago). My response made this evening was directed at another user (telecharge) who responded unhelpfully, then called me "NotASpeckOfHumility", which I guess means that I should be more humble about my reported problem. If you read the thread in order, you'll see that this person was the source of tone going sour in this thread, not me. Chris
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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telecharge
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Re: Sonar Web Help: Search
2017/03/13 03:26:49
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NotASpeckOfCereal
I also tried it with Chrome on a different computer and it worked. Sorry if you didn't see those responses (which I made a day or two ago).
Except you didn't say you "tried it with Chrome on a different computer and it worked." Details matter. NotASpeckOfCereal
My response made this evening was directed at another user (telecharge) who responded unhelpfully, then called me "NotASpeckOfHumility", which I guess means that I should be more humble about my reported problem.
If you read the thread in order, you'll see that this person was the source of tone going sour in this thread, not me.
The tone went sour when you went on to insinuate that the Cakewalk site was not working properly (post #10) because it didn't display properly in your browser.
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NotASpeckOfCereal
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Re: Sonar Web Help: Search
2017/03/27 01:27:48
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telecharge
Except you didn't say you "tried it with Chrome on a different computer and it worked." Details matter.
Except I did. Here's a permalink.
The tone went sour when you went on to insinuate that the Cakewalk site was not working properly (post #10) because it didn't display properly in your browser.
Well, it's not "my" browser, is it? When Google's browser doesn't display Cakewalks content, how is it the users fault? While I will admit to getting frustrated, I worked in the software industry for 3 decades in a customer problem management capacity and it I can tell you that it was never enough to say "It's working here <shrug>". It is always the platform owner's responsibility to help them through their issues if they're not getting results as designed, even if that means helping them with configuration on their end. I realize that this forum may not be an official Cakewalk support platform. Note for archival sake (in case another user has the same issue) that I did get search working by clicking "Trust Site" in the 'Ghostery' Chrome extension. If that doesn't work, try whatever white-list functionality of the ad-blocker you use. This does not cleanly resolve the issue because the same browser on another machine (the one that didn't have the problem with the search results) is using the same Chrome extension. Chris
NotASpeckOfCereal —————————— Sonar Platinum [2017.01]
UA Apollo Duo FireWire MOTU MIDI XT USB Windows 7 Ult 64-bit Intel i5 @3.40GHz, 32 GB Guitars, V-Drums, Bass, Synths
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