geebake
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Sonar X2A Crashing my PC - How to troubleshoot?
Hi, I'm suddenly having a problem that's driving me nuts. I've been using Sonar X2 since it's release and have used X2A since it's release. For some reason, now, when I launch Sonar, after a few seconds it completely crashes my pc. It reboots! So far, I've uninstalled Sonar, reinstalled and even tried reinstalling to a different location. All with no luck. Is there some way I can view a log of what goes on when launching to try to troubleshoot this? Thanks for your help. Greg
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chuckebaby
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/14 17:57:01
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your guess is as good as mine ,post some specs and ill take a better look at it.
system and soundcard.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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chuckebaby
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/14 17:58:58
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typically these things are usually hard drive or possibly ram related.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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gerberbaby
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/14 19:29:40
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probably RAM that needs to be reseated. the restart when opening exe is classic symptom. physically eject RAM and move/test one at a time. and additionally shift to open slots on motherboard if available. that way you can figure out if bad slot or actual RAM piece.
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geebake
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/27 20:11:22
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Thanks for your suggestions. It took a while to get this resolved but I wanted to report back.
I had thought that the ram was a likely candidate myself so I replaed the motherboard, processor and ram. Didn't help at all.
At that point, I became convinced that I had a a vst that ws causing the crash so I tried cleaning out vst folders. Still didn't help.
I finally contacted tech support and they walked me through doing a more thorough uninstall. This didn't solve the problem but it did exposé it.
After yet another reinstall, I was able to launch Sonar, but it would default to using WMD drivers. As soon as I would select Asio it would crash the machine.
So know knew that it had something to do with audio drivers.
After some experimenting, I figured out that it was dying when trying to scan the list of Asio drivers on the machine.
I tried a lot of things, but the one that finally worked was setting the .exe to run as administrator.
Makes no sense to me that this would suddenly be necessary. I'm wondering if a windows update may be the culprit, who knows? At least I'm back in action.
Thanks,
Greg
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UltimateMusicSnob
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/28 00:23:17
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Any time you get a crash and can't immediately solve it, one place to start finding extra info is:
Control Panel
Administrative Tools
Event Viewer
Windows Logs
Application
--look in the list of the events in the middle.
Today I crashed Fallout3 (best PC game ever made) a couple of times, and it has detailed listings with timestamp for precisely which .exe failed and when, plus other info.
This stuff is generated so that Windows can report back to the mothership what happened, but for me it has also helped solve a prior Sonar X2 crashing problem.
Glad yours is worked out!
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brconflict
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/29 11:24:57
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I've asked on multiple occasions if Cakewalk would consider a readable logging system. Is your problem having while opening a session, or just opening Sonar?
I've seen an issue like this, which was caused by a bad 3rd-party plug-in. Once I removed the plug-ins, I could then open Sonar. This was in X1d, however, but maybe this is what's happening for you.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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Jim Roseberry
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/29 13:02:55
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Hi, I'm suddenly having a problem that's driving me nuts. I've been using Sonar X2 since it's release and have used X2A since it's release. For some reason, now, when I launch Sonar, after a few seconds it completely crashes my pc. It reboots! So far, I've uninstalled Sonar, reinstalled and even tried reinstalling to a different location. All with no luck. Is there some way I can view a log of what goes on when launching to try to troubleshoot this? Thanks for your help. Greg I'd first test your system's RAM (to be sure). Then, I'd set the system to NOT automatically restart upon a system failure. If the crash happens again, it'll probably result in a BSOD. The BSOD may provide the culprit.
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anniedog
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/30 02:37:41
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Just switch to Cubase 7 64 like I did. I drop back here once in a while to see if by slim chance the bakers have baked a cake that won't fall in the middle . I see they still want more and more money to make a functional stable DAW. They have long since got my last penny. Well I better get back to recording . I feel sorry for you blind believers. I actually have money now to buy more toys as I am not burning it up in the bakers ovens anymore. Cheers I hope you guys stop feeding this DAW slot machine too so it goes away and stops sucking peoples money for nothing but the same old problems with a few added features. Check all the other forums , none of them are filled wiith as many issues and unhappy people as this one. As for the cakewalk lemmings, seek professional help.  <message edited by anniedog on 0 mins. ago>
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Bristol_Jonesey
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/30 04:29:16
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His problem has been solved, if you'd taken the time to read the entire thread and not just the opening post  (that's directed at anniedog, not you Jim)
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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Tom Riggs
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/30 04:41:43
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anniedog seems to have posted the same thing in multiple threads. I smell troll perhaps the sun will come up and he will turn to stone.
i7-3770k OC at 4.5Ghz, asus p8z77-m, 16g g.skill aries 1600 c9 ram, Noctua d-14 cooler, RME HDSPe Raydat, Motu FastLane, Nvidea GTX 980 ti 6G, windows 7 and 8.1 pro x64. Sonar Platinum and x3e currently installed My Music My YouTube
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robert_e_bone
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/30 04:45:18
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anniedog
Just switch to Cubase 7 64 like I did. I drop back here once in a while to see if by slim chance the bakers have baked a cake that won't fall in the middle . I see they still want more and more money to make a functional stable DAW. They have long since got my last penny. Well I better get back to recording . I feel sorry for you blind believers. I actually have money now to buy more toys as I am not burning it up in the bakers ovens anymore. Cheers I hope you guys stop feeding this DAW slot machine too so it goes away and stops sucking peoples money for nothing but the same old problems with a few added features. Check all the other forums , none of them are filled wiith as many issues and unhappy people as this one. As for the cakewalk lemmings, seek professional help. <message edited by anniedog on 0 mins. ago>
Sorry someone peed in your corn flakes. Glad you found something that works for you nonetheless, despite your being a troll. Sonar seems to work for a great many folks - and lots of times those with crashes end up solving them. Please go back under your bridge. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/04/30 04:51:05
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To the original poster - is it possible you are plugged into a USB 3 port with a USB 2 interface? If so, wacky things can happen, that include crashing systems.
Just a thought,
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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geebake
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Re:Sonar X2A Crashing my PC - How to troubleshoot?
2013/05/08 16:00:39
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Thanks for all the responses. Hadn't checked back since fixing this - too busy recording. The problem was on launch of Sonar. Clearly, for some reason when launching without admin privileges it was blowing up when populating the list of asio drivers. I would never have found this if a serious uninstall and reinstall hadn't defaulted it back to a wdm driver. As soon as I switched to asio, it blew up revealing the issue. Definitely not a RAM issue as the ram is all new. USB was also not an issue as I'm actually using a firewire interface. Thanks again, Greg
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