Sonar X3 Studio - Interferes with wireless mouse

Using Sonar x3 Studio (with X3e patch) on new Win 7 64bit desktop. I have used X3 on a previous Win 7 PC and just installed it on this new, much more powerful, PC. As soon as I got it running (X3 is running fine) I noticed that my wireless mouse freezes up, sometimes for several seconds. When frozen, click and right-click also do not work. Other times the cursor is just jumpy. And this issue continues even after terminating X3.

I'm at a bit of a loss as to what to look for. Suggestions? I have quite a bit of Windows experience so I can investigate things that are suggested.

Thanks,
Larry

I'm mainly using soft synths but I do have two hardware synths attached through a MidiMan Midisport 4x4 midi interface.

I suppose the midi interface could be a suspect since I installed it just before installing X3. It is connected to a USB port on the back of the PC and the mouse receiver is in a USB port on the top of the PC. I don't know if they share a hub or whatever. I could try unplugging the midi interface.

One thing you might consider doing is buying a USB PCI card and run all your audio/midi stuff through it.

You should not need to change ports, but one thing to check would be Windows power profiles to make sure USB ports, etc. are not allowed to go idle. Windows is not elegant about hibernating, sleeping, on-the-fly power management; is best to have everything online 24/7 when in DAW mode.

I would definitely go the route of checking the power management of my USB ports.

I have a all my MIDI stuff and iLok connected to an external powered USB hub and my wireless mouse receiver on a different USB socket. Never any problems.

You DON'T want them to turn off to save power.
 

larrymcg
 
OK, what should I check for?  The device manager lists a ton of USB related items.  I've checked the power management on the ones that say Generic USB Hub and USB Root Hub.  They all say it's OK for the PC to turn the device off to save power.
 
-- Larry

Control Panel\Hardware and Sound\Power Options
click "change plan settings"
click "change advanced power settings"
go down the list to +USB settings click the '+' to open 
USB selective suspend setting click the + to open
click setting to open drop down and select disabled
 

I think I've been in "wait and see" mode long enough now.  What I see is that there is no conflict between my wireless mouse, Sonar, or the midi interface.  I have been testing quite a lot with no issues.
 
However, as soon as I fired up my external disk (WD My Book) the cursor got jumpy and froze and all that bad stuff.  It didn't matter what else I was running or if I was running anything else at all.  As soon as I powered the external disk off, all got good again.  It's curious that I have been using this external disk for a couple years with no mouse related issues but now, since installing Sonar and the midi interface, I consistently get issues.  That's why I suspected Sonar and the midi interface.  I happened to have the external disk open when I installed Sonar because the install files for Sonar were on it.  Hmmmmm......
 
The external disk has a USB3 interface and it is plugged into a USB3 port.  The mouse adapter is plugged into a USB2 port.  These two ports are physically fairly close to each other - there is an unused USB3 port between them.  I guess it's time to move some USB connections around to see what happens.
 
-- Larry

slartabartfast
I simply do not see how Sonar itself could interfere with a mouse. Communication with your mouse is entirely within Windows.

That's what I would have thought, but I've had this exact same problem with my wireless mouse.  Only with Sonar running would the pointer stall and jump all over the place.  Painful.  I can't imagine what Sonar does to affect wireless communication this way.  Maybe it loads down something that indirectly affects the USB/wireless connection.
 
What finally solved things for me (after trying different usb ports on the back, then the front of my floortop) was to run a USB extension cable so that the mouse's dongle is only a few inches away from my mouse.  No problems since.
 

If you want to find out what is connected to each USB socket and port open Device Manager and in the view menu tell it to show devices by connection.

I've not seen anything interfere with a wireless mouse or keyboard other than when Windows puts the port to sleep. As well as the USB sleep settings in the Windows power scheme if you check the sockets/ports properties in Device Manager there's also a tickbox for the same function there. For whatever reason that tickbox isn't set by the power settings dialogue and often contradicts it with the result that the ports will sometimes go to sleep even if the power settings say they shouldn't.

As for USB3 check you've installed the drivers provided by the motherboard manufacturer. The standard generic ones Windows installs are often not optimal.

Hello....seems like my comments are taken with ills on some of the post I have done to try to help people solve for X.
 
So do not bash me...it makes me depressed.....
 
I only want to help....So it may not be, it may be...take it, try it, if it does not help...say so, or turn it back on if you want, and return to the trials and errors....and hope someone hits it....Ok.
 
HD HDMI audio...turn it off...I know there is info to do so..on this forum.
if it is on in your bios??, as some bios does have it ...turn it off in there...
 
If in the control panel, you find it , turn it off in that...also open in control panel the audio icon and make sure it is disabled and not being mapped or used.
 
Just saying My Logitec G500 mouse (Not wireless)  had issues in Sonar X1, x2, x3, and plat, and of all sorts of other issues...real bad ones on audio, crashing and unsolvable and unknown problems, and noise from the mouse was the least of that system's demise...HD HDMI AUDIO on my VIDEO Card was causing...No matter what....And I did not solve on that system...it died..
But the new system had also the same mouse, and issues with the mouse and noises...until i was told to turn this feature HDMI audio device off...When I did...the problem vanished!...and all audio became crystal clear, no clicks no pops, and no mouse movement noises...
 
So, if all else fails...or you want to try this....look it up how to do it...if it is not clear...as someone has posted this help....and It helps!
 
Also turn off redundant devices that you do not need...of onboard devices, speed step, and vt...if you want to do audio or video, and avoid issues or problematics....was also a tip I got from Sweet water sound audio PC setup a few years back.
 
 
Hope it helps....and do not take it the wrong way....it may, it may not solve for...Let us hope.
 
Blessings!.
 
 

Status Update:  I used a USB extension cable to get the wireless mouse connection farther away from the other USB connections.  It is now farther away from the mouse too.  But, my mouse freezing/skipping issues have gone away. 
 
This new PC is from HP and is running mostly drivers that HP installed.  An audio driver and the wireless controller driver have been updated, but that's all I think.  Since I'm not experiencing issues right now I think I will not update any more drivers.  In any case, if issues with the mouse pop up again this thread gives me lots of things to look into.
 
Thanks,
Larry