Sonar cannot open project files in some scenarios.

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2013/12/19 20:49:05 (permalink)

Sonar cannot open project files in some scenarios.

Hello
 
I'm wondering if anybody can reproduce this please?
 
Thanks
 
--->
 
On an account with default user permissions... UAC is ON.
Before you launch Sonar, right click on the Sonar icon.
Click  "Run as administrator".
UAC pops up, click YES. Sonar is now running without a project.
 
Open Windows Explorer.
Double Click on a Project File
 
EXPECTED
Project opens in Sonar
 
ACTUAL
Project does not open in Sonar.

SECOND METHOD
 
Exactly the same as the first, but rather than double click in explorer, drag the project file from Explorer to the Sonar Window (MAC style).

EXPECTED
Project opens in Sonar.

ACTUAL
Project does not open in Sonar.

PLEASE NOTE
The weird thing is once or twice I have got this to work....
Sometimes it looks like it's opening in Sonar, it seems to begin opening the file, then it bombs out.
 
(and  BTW Yes I know there are other ways of opening up Projects ).
 
(EDIT: Added the Administrator step, second EDIT clarified the Administrator steps).
post edited by CakeAlexS - 2014/03/27 11:57:04

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@48/24 & 128 buffers latency is 367 with offset of 38.

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    brundlefly
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    Re: Sonar cannot open project files in some scenarios. 2013/12/19 21:02:10 (permalink)
    I've only seen that when I do File > Open, and then change my mind and go looking for the project in Explorer. If you leave the Open dialog up, SONAR will be waiting for a selection and won't respond to attempts to open a file from Explorer.

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    #2
    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/19 21:28:30 (permalink)
    brundlefly
    I've only seen that when I do File > Open, and then change my mind and go looking for the project in Explorer. If you leave the Open dialog up, SONAR will be waiting for a selection and won't respond to attempts to open a file from Explorer.




    Thanks, but when you follow my steps exactly (without the extra steps you state) are you are saying you don't get the same problem? (with both scenarios) in X3D?
     
    Much appreciated....

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    brundlefly
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 02:27:00 (permalink)
    Yes, normally launching projects from Explorer is not a problem. And it shouldn't make a difference, but for the record I have Single-click to open an item set in folder options.

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    mettelus
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 06:27:14 (permalink)
    Method 1 (double click a project in windows explorer with X3d open) works fine as long as no dialog box is open in X3d (including the quick start dialog).
     
    Method 2 (drag and drop from windows explorer to X3d when already open) does not work.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 11:15:22 (permalink)
    Method 1 - Hmm interesting... Windows is certain associated with Sonar... Maybe my antivirus.
     
    Method 2 - CWBRN-22617
     
    Thanks guys :)

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 13:49:26 (permalink)
    Method 2 - Confirmed as issue by Cakewalk.

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #7
    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 13:53:38 (permalink)
    Backpeddle....
     
    OK I'm really confused...

    The report stated reproducable but with the bootnote....

    Hello Alex,
    We are unable to reproduce this issue as described. You may want to try contacting Technical Support if this problem persists on your system.
     
    Regards,
    Cakewalk Problem Reporter
     
    ---->
     
    So we have two people who can reproduce this drag and drop issue. Cake can reproduce it but then has a bootnote that they can't reproduce it.
     
    Anybody from Cake here?
    Thanks..

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #8
    gcolbert
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 14:07:09 (permalink)
    Both methods work for me.  Win 7 64 bit/X3 64 bit.
     
    Glen

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    #9
    StepD
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 14:10:38 (permalink)
    No problem opening files either way here.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 14:11:51 (permalink)
    So both of you can drag and drop projects into Cakewalk?
    OK thanks for clarifying, guess it's just a few who experience this (3 vs 2)...

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #11
    John
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 14:36:08 (permalink)
    I just tried to open a project in X3D via the explorer and with a double click and it opened fine in Sonar. 
     
    I wonder if you have Sonar X3 set as the default program to open cwp files?

    Best
    John
    #12
    Splat
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    Re: Sonar cannot open project files in some scenarios. 2013/12/20 14:39:36 (permalink)
    Yes I have... Got to be my antivirus at my end. Thanks John.
    Drag and drop was the issue I logged though.

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2014/01/08 23:55:21 (permalink)
    So the issue is that at the time I was running Sonar as administrator, it works if you don't do this (just like the wav drag and drop issue). Previous issue was withdrawn as unreproducable because I missed out this step.
     
     CWBRN-23172

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Kalle Rantaaho
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    Re: Sonar cannot open project files in some scenarios. 2014/01/09 01:00:16 (permalink)
     During the years I remember reading several posts about not being able to open projects via the browser. I can't recall ever reading about the cause nor solution.

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    Kev999
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    Re: Sonar cannot open project files in some scenarios. 2014/01/09 01:17:59 (permalink)
    If you have both 32-bit and 64-bit versions of Sonar installed, it's worth remembering that the default file association will be with only one of them and sometimes it's the wrong one.
     

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2014/03/26 20:35:29 (permalink)
    CWBRN-23172 still reproducible in X3E (following steps in #1).
    Current status = Submitted to Development.
    Please remember Sonar must be running as Administrator in order to reproduce this. Thanks.

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Cactus Music
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    Re: Sonar cannot open project files in some scenarios. 2014/03/26 21:54:24 (permalink)
    Why do you run Sonar as Admin? When I just tried that it tried to re install the X3E patch. 
    I just turn my computer on and click the icon. Like this is going on 3 years now. 
    I understand installing as Admin, but I've never heard of anyone bothering to open software that way? Is this a version of Window 7 issue? I have used Ultimate, Pro and right now I'm visiting family and using Home Premium. 

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    Kev999
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 05:40:21 (permalink)
    Cactus Music
    Why do you run Sonar as Admin?...I understand installing as Admin, but I've never heard of anyone bothering to open software that way?


    Maybe not everybody needs to run Sonar as Admin; it depends which plugins you are using.  SampleTank seems to require it.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 06:27:07 (permalink)
    Cactus Music
    Why do you run Sonar as Admin? When I just tried that it tried to re install the X3E patch. 
    I just turn my computer on and click the icon. Like this is going on 3 years now. 
    I understand installing as Admin, but I've never heard of anyone bothering to open software that way? Is this a version of Window 7 issue? I have used Ultimate, Pro and right now I'm visiting family and using Home Premium. 



    People often open as admin in order to resolve plugin issues (often where software saves settings to the wrong area of the registry where the permissions are different). I avoid this nowadays. Nevertheless the bug is documented. Cheers.
    post edited by CakeAlexS - 2014/03/27 06:35:43

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    Grem
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 08:22:57 (permalink)
    Alex I can reproduce both methods. On two different computers.
     
    1. X3e 64_Win 7sp1 64
     
    2. X3e 64_Win 8.1 64
    post edited by Grem - 2014/03/27 09:01:43

    Grem

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    mettelus
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 08:44:07 (permalink)
    Alex, I can only reproduce the second (cannot drag a project file into X3 from windows explorer). With X3 open, double clicking a project file in windows explorer does open it for me.

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    Splat
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 10:32:59 (permalink)
    mettelus
    Alex, I can only reproduce the second (cannot drag a project file into X3 from windows explorer). With X3 open, double clicking a project file in windows explorer does open it for me.


    Thanks. Are you sure you are running Sonar X3E as admin (via right click). If so I suspect your user permissions are set up differently. Ta

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    @48/24 & 128 buffers latency is 367 with offset of 38.

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    mettelus
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 10:38:48 (permalink)
    Yes, I have it default to that but also checked again for you. What I may have done with this was way back when someone had asked about the icons being "X1" so I have modified the HKEY_CLASSES_ROOT->Applications->SONARPDR.exe->shell->open->command to specifically point to X3 from this post.

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    #24
    Guitarmech111
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 10:51:48 (permalink)
    If you have an administrator authority on your userid, why would you want to run as an administrator?
     
    I ran SONAR as an admin, dragged open without issue and clicking in explorer opened without issue as well.

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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 11:10:55 (permalink)
    There you go, that confirms user permissions changes the behaviour (as it should).
     
    I'm not really interested in the whys (people have different ways of doing different things for different reason), I'm just looking at reproducible bugs.

    BTW if you run with my user permissions, you can run Wordpad as administrator, and then docs can be double clicked and dragged (and it will work). Sonar does not exhibit this correct behaviour (see steps #1), and has now been confirmed by multiple users (plus is reproducible by Cakewalk).
     
    Anyway the issue is trivial.
     
    Thanks...
     
    p.s. I avoid administrator authority as much as possible when running apps as it keeps my system more secure. Same with user accounts.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #26
    robert_e_bone
    Moderator
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 11:16:26 (permalink)
    Guitarmech111
    If you have an administrator authority on your userid, why would you want to run as an administrator?
     
    I ran SONAR as an admin, dragged open without issue and clicking in explorer opened without issue as well.


    An Administrator user account is NOT the same privileges for program execution as Run As Administrator.  Run As Administrator grants a higher execution privilege permission level than an Administrative user.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #27
    Splat
    Max Output Level: 0 dBFS
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 11:21:20 (permalink)
    robert_e_bone
    Guitarmech111
    If you have an administrator authority on your userid, why would you want to run as an administrator?
     
    I ran SONAR as an admin, dragged open without issue and clicking in explorer opened without issue as well.


    An Administrator user account is NOT the same privileges for program execution as Run As Administrator.  Run As Administrator grants a higher execution privilege permission level than an Administrative user.
     
    Bob Bone



    Quite true...
     
    The user account that you create (or assign) as an administrator is not a true administrator account. It is a standard user account with administrator privileges. UAC triggers the true admin permissions for the user. If you are bonkers enough you could assign yourself to this true admin account (it's hidden somewhere I think), or turn off UAC.

    Cheers...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #28
    John
    Forum Host
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 11:36:20 (permalink)
    Alex I just tried dragging and dropping and the project opened. X3E Producer.

    Best
    John
    #29
    keyzs
    Max Output Level: -88 dBFS
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    Re: Sonar cannot open project files in some scenarios. 2014/03/27 11:48:45 (permalink)
    Hi Alex, i did both methods. They are ok; they open as expected.
     
    #30
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