garyhb
Max Output Level: -89 dBFS
- Total Posts : 73
- Joined: 2009/09/15 07:53:40
- Location: Northern Ireland
- Status: offline
Sonar crash
HI, I just updated Sonar Platinum to 2016.09 update 2 (22.9.2.42) and it crashes with no error messages. I've made on hardware / software system changes except the usual wondows updates. Steps: Load Sonar Either: Sonar loads existing project that has worked consistently before -> Press play -> Blue spinning ball or doesn't load a project at all - > blue spinning ball Windows reports the program has stopped Can't kill SONARLT.exe in task manager Anyone else having this issue? Thanks Gary
Gear: Sonar Platinum 64bit, Win 10 Pro 64bit. Soundcraft Signature MTR 22. Intel Xeon E3-1240 V2 @ 3.40GHz, 16GB ECC RAM, Dell MB 0PM2CW, NVIDIA GeForce 210, 5TB WD Black storage, HannsG HT231 23" multi-touch monitor (1920x1080), LG 22" W2242S (1680x1050), Soundcraft Signature MTR 22, Adam A77X, Sonarworks Reference 3, Studiologic VMK188+ and the usual other stuff there's no space for...
|
musiccontinuum
Max Output Level: -78 dBFS
- Total Posts : 636
- Joined: 2004/01/29 15:06:12
- Location: N. California
- Status: offline
Re: Sonar crash
2016/10/21 20:00:53
(permalink)
I had something similar with one my projects. It would load, but I blue screened when I played it. Lucky, I had another version of the project, which didn't crash.
Jon Platinum 2016 (latest patch) Windows 10 - x64 Tascam US-2x2 or Focusrite Scarlett DELL Inspiron 3000 (I3847-3846BK) Intel i3-4130 3.40GHz / 8GB Memory / Windows 10 64-bit http://www.joncoble.com
|
Cactus Music
Max Output Level: 0 dBFS
- Total Posts : 8424
- Joined: 2004/02/09 21:34:04
- Status: offline
Re: Sonar crash
2016/10/21 21:01:58
(permalink)
Try rolling back to the last version of Sonar and see if it stops crashing.
|
Keith Albright [Cakewalk]
Max Output Level: -68 dBFS
- Total Posts : 1117
- Joined: 2006/07/10 15:44:42
- Location: Boston, MA
- Status: offline
Re: Sonar crash
2016/10/21 23:44:18
(permalink)
musiccontinuum I had something similar with one my projects. It would load, but I blue screened when I played it. Lucky, I had another version of the project, which didn't crash.
A blue screen is a driver crash. You can view the details using this utility: http://www.nirsoft.net/utils/blue_screen_view.html Based on the named driver, you'll want to search for the latest driver update for it. Some audio drivers can blue screen if a plugin takes down the host because they're not handling that gracefully. This other nirsoft utility will show anything that WER (Windows Error Reporting) has caught. http://www.nirsoft.net/utils/app_crash_view.html Keith
|
garyhb
Max Output Level: -89 dBFS
- Total Posts : 73
- Joined: 2009/09/15 07:53:40
- Location: Northern Ireland
- Status: offline
Re: Sonar crash
2016/10/22 06:57:06
(permalink)
Thanks guys but... I'm not getting BSOD - only blue spinning ball. SP becomes unresponsive or crashes when pressing play. Latest news: my PC reported a disk error on startup but ran WD SMART diagnostic and all criteria passed. After some research I'm hedging it's the win10 anniversary update is maybe the issue. Going to rollback and chech again. Will let you know what I find. Cheers Gary
Gear: Sonar Platinum 64bit, Win 10 Pro 64bit. Soundcraft Signature MTR 22. Intel Xeon E3-1240 V2 @ 3.40GHz, 16GB ECC RAM, Dell MB 0PM2CW, NVIDIA GeForce 210, 5TB WD Black storage, HannsG HT231 23" multi-touch monitor (1920x1080), LG 22" W2242S (1680x1050), Soundcraft Signature MTR 22, Adam A77X, Sonarworks Reference 3, Studiologic VMK188+ and the usual other stuff there's no space for...
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Sonar crash
2016/10/22 09:17:58
(permalink)
Did you try opening in Safe Mode ? (Hold SHIFT + Open Sonar) If all else fails, Re personalize. (Hold CNTRL + Open Sonar) If both of these steps wont do the trick, Delete AUD.INI and restart Sonar, Let Sonar Rebuild the .INI file.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Sonar crash
2016/10/22 09:21:52
(permalink)
A project is launched in Safe mode by holding SHIFT while opening a project. A partial re-personalization happens if holding SHIFT while starting SONAR.
|
musicjohnnie
Max Output Level: -86 dBFS
- Total Posts : 227
- Joined: 2009/09/20 18:38:43
- Status: offline
Re: Sonar crash
2016/10/22 09:56:00
(permalink)
Good day to all, This resembles the same issue I was having. It seems that it was after the last win 10 update. What I did was locate the problem child, where it was located and remove the program, Pro, Plat,....etc. I did find it in some odd places. Was not listed in programs and features. I removed every instance of the program and also removed the CCC completely. After the search and removal of said programs I started from scratch with the latest version of CCC. Once that was loaded correctly I loaded Sonar (Plat), and when complete all things were working correctly. Even the problem with the newer CA2A was gone. Hope this helps. Win10, I don't think is playing fairly. Oh yes!......I forgot to mention that I had removed the audio interface drivers and connections before the reloading of Sonar Plat. Hope it all gets resolved for you. MJ
|
musicjohnnie
Max Output Level: -86 dBFS
- Total Posts : 227
- Joined: 2009/09/20 18:38:43
- Status: offline
Re: Sonar crash
2016/10/22 09:59:47
(permalink)
Hey scook, Do you know what is wrong if you hold shift and start sonar and nothing happens. I haven't been able to find safe mode yet. And also what is the good usage of safe mode. Thanks MJ
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Sonar crash
2016/10/22 12:45:15
(permalink)
scook A project is launched in Safe mode by holding SHIFT while opening a project. A partial re-personalization happens if holding SHIFT while starting SONAR.
have you tried launching sonar while holding down CNTRL ?
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Sonar crash
2016/10/22 13:41:13
(permalink)
musicjohnnie Hey scook, Do you know what is wrong if you hold shift and start sonar and nothing happens. I haven't been able to find safe mode yet. And also what is the good usage of safe mode.
Try right-clicking the SONAR icon or program and hold the SHIFT key while opening SONAR. SONAR should display a dialog about personalization. Safe mode is invoked when opening a project while holding the SHIFT key. SONAR will display the Safe mode dialog. The Safe mode dialog permits skipping some or all of the plug-ins in a project.
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Sonar crash
2016/10/22 13:43:04
(permalink)
chuckebaby have you tried launching sonar while holding down CNTRL ?
Yes, but not recently. I do not want to reset SONAR back to factory defaults.
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Sonar crash
2016/10/22 17:54:57
(permalink)
scook
chuckebaby have you tried launching sonar while holding down CNTRL ?
Yes, but not recently. I do not want to reset SONAR back to factory defaults.
okay I see what your saying. whats the difference between them ? I know you said Factory defaults. but I still didn't understand, thanks.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
Keith Albright [Cakewalk]
Max Output Level: -68 dBFS
- Total Posts : 1117
- Joined: 2006/07/10 15:44:42
- Location: Boston, MA
- Status: offline
Re: Sonar crash
2016/10/22 18:53:38
(permalink)
Don't suppose any of these are Dell systems with either AlienRespawn or Backup and Recovery? Doesn't seem like it from the descriptions, but if the Backup and Recovery is in play, then do a search for version 1.9 and update to that one, or uninstall it and use the built in Backup and Restore. See this for details: https://www.cakewalk.com/...NAR-2016-08-and-higher No minidumps? Please try running the app crash view from nirsoft to see if any of the recent crashes got captured by WER. If so please send those in a report and post back the CWBRN. Otherwise please follow the advice here and save off a crash dump. https://www.cakewalk.com/...kewalk-program-crashes
post edited by Keith Albright [Cakewalk] - 2016/10/23 15:28:28
|
musiccontinuum
Max Output Level: -78 dBFS
- Total Posts : 636
- Joined: 2004/01/29 15:06:12
- Location: N. California
- Status: offline
Re: Sonar crash
2016/10/22 19:04:24
(permalink)
Thanks Keith. Although the info you provided may or may not help Gary, it might help me with some of my issues.
Jon Platinum 2016 (latest patch) Windows 10 - x64 Tascam US-2x2 or Focusrite Scarlett DELL Inspiron 3000 (I3847-3846BK) Intel i3-4130 3.40GHz / 8GB Memory / Windows 10 64-bit http://www.joncoble.com
|
scook
Forum Host
- Total Posts : 24146
- Joined: 2005/07/27 13:43:57
- Location: TX
- Status: offline
Re: Sonar crash
2016/10/22 19:10:55
(permalink)
chuckebaby okay I see what your saying. whats the difference between them ? I know you said Factory defaults. but I still didn't understand, thanks.
The full personalization CTRL when opening SONAR, overwrites files in the user directory, resets plug-in categories and some registry entries to defaults. The partial personalization, SHIFT when opening SONAR, replaces files missing from the user directory.
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Sonar crash
2016/10/22 21:16:06
(permalink)
scook
chuckebaby okay I see what your saying. whats the difference between them ? I know you said Factory defaults. but I still didn't understand, thanks.
The full personalization CTRL when opening SONAR, overwrites files in the user directory, resets plug-in categories and some registry entries to defaults. The partial personalization, SHIFT when opening SONAR, replaces files missing from the user directory.
thanks Steve. Im grateful for your explanation. I cant believe I didn't know the difference between these. just did a few tests and figured this out as well. but the explanation was key. I appreciate your help.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
Keith Albright [Cakewalk]
Max Output Level: -68 dBFS
- Total Posts : 1117
- Joined: 2006/07/10 15:44:42
- Location: Boston, MA
- Status: offline
Re: Sonar crash
2016/10/22 21:44:28
(permalink)
garyhb I'm not getting BSOD - only blue spinning ball. SP becomes unresponsive or crashes when pressing play. Latest news: my PC reported a disk error on startup but ran WD SMART diagnostic and all criteria passed. After some research I'm hedging it's the win10 anniversary update is maybe the issue. Going to rollback and chech again. Hmm, disk error on startup? smart won't necessarily help much there. You should do a surface scan using one of the utilities from the drive manufacturer just to be sure. As far as becoming unresponsive, could be the audio driver or other drivers need a refresh, so be sure to check those for updates. In the minidump instructions there's some guidance on creating a file if SONAR is hung. So far my home Win 10 system has been ok. Keith
|
garyhb
Max Output Level: -89 dBFS
- Total Posts : 73
- Joined: 2009/09/15 07:53:40
- Location: Northern Ireland
- Status: offline
Re: Sonar crash
2016/10/31 07:20:14
(permalink)
☼ Best Answerby robert_e_bone 2016/10/31 20:29:22
Thanks everybody, turned out to be failed sectors on the hard disk - seemed to happen same time as the Anniversary update! Errors couldn't be fixed so backed up, binned and new ssd installed and everything sweet. Many thanks again for all your suggestions - some I hadn't thought of too. Best Gary
Gear: Sonar Platinum 64bit, Win 10 Pro 64bit. Soundcraft Signature MTR 22. Intel Xeon E3-1240 V2 @ 3.40GHz, 16GB ECC RAM, Dell MB 0PM2CW, NVIDIA GeForce 210, 5TB WD Black storage, HannsG HT231 23" multi-touch monitor (1920x1080), LG 22" W2242S (1680x1050), Soundcraft Signature MTR 22, Adam A77X, Sonarworks Reference 3, Studiologic VMK188+ and the usual other stuff there's no space for...
|