ukprime
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Sonar producer 8 edition - Help!!
Hi - can anyone assist - just upgraded to Windows 10 and use above plus Focusrite Scarlett 2i4 II generation interface and having dropout and Sonar freeze problems whenever I try to input on any or a specific track - driving me crazy!! it allows me to do about 4 bars or so and then freezes can't save anything just only exit program - have checked everything - I should mention playback is never an issue as that seems fine on older projects but since trying to do a new song, been a nightmare! My processor is 1.65 and have 4 gigs RAM ( was told would be enough) am not so sure - I have latency on max (via Asio) but still no joy. Apart from using the software am not that techno so can anyone help me with a solution as finding the inability to compose very frustrating!!! Any suggestions welcome. Do you think I should increase RAM for example? Cheers!
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bitflipper
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Re: Sonar producer 8 edition - Help!!
2016/11/20 21:46:22
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Probably not a memory problem. Check Focusrite website for the newest driver. You might also try WASAPI instead of ASIO.
 All else is in doubt, so this is the truth I cling to. My Stuff
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chuckebaby
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Re: Sonar producer 8 edition - Help!!
2016/11/21 06:22:15
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also im not sure maxing out your latency slider is helping, I would back it off a little bit.
when you say "Input to a track", you mean Record ?
Make sure your Focusrite 214 is NOT plugged in to a USB 3 port.
it has to be in a USB 2 port. don't get me wrong, it will work, but it will freak out like you are seeing now.
I would do as bit suggest, re install the driver.
-Uninstall the Scarlett driver
-Shut down PC
-Restart PC
-Reinstall the driver
-Plug the Scarlet in to the same port you are using to install the driver too.
(don't keep using a different port).
Its worth noting, I know Sonar 8.5 worked but Sonar 8 itself ? its not supported by Windows 10.
then again either was Sonar 8.5. You might try downloading the Sonar Platinum Demo and see if that works any better.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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Twigman
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Re: Sonar producer 8 edition - Help!!
2016/11/21 08:59:04
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chuckebaby
Make sure your Focusrite 214 is NOT plugged in to a USB 3 port.
it has to be in a USB 2 port. don't get me wrong, it will work, but it will freak out like you are seeing now.
I can second that. I recently got a Gen2 Scarlett 2i4 to use with my laptop. In the USB3 ports it freezes, drops out and generally misbehaves. In the USB2 ports it generally works fine. Spent 2 days trying to fix things with Focusrite....they don't like PCs much, it seems ....the 4.14 driver just about fixed everything - got mine as beta...
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ukprime
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Re: Sonar producer 8 edition - Help!!
2016/11/21 09:26:10
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Thanks guys will try all your suggestions.
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ukprime
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Re: Sonar producer 8 edition - Help!!
2016/11/21 10:00:00
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Have tried all suggestions given but sadly to no avail - it seems to be ok when I input ( I use note for note method) on my drum track but on all other midi tracks it allows just a few bars before freezing Sonar or dropouts and I have to close it without being able to save. I did add another 2 gigs ram and tried WASAPI - which distorted everything so went back to ASIO which plays back fine, also the port is fine. I reduced latency back down to 256 also. I am now besides myself as I don't what else to do?
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Twigman
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Re: Sonar producer 8 edition - Help!!
2016/11/21 10:12:31
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Have you tried phoning Focusrite?
Their support is very good.
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THambrecht
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Re: Sonar producer 8 edition - Help!!
2016/11/21 10:19:59
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This can also be a very simple reason:
Use a shorter USB-cable or an other better and shorter USB-cable. (And no USB-Hub).
Try an other USB-Port.
In many cases the cable was the cause.
We digitize tapes, vinyl, dat, md ... in broadcast and studio quality for publishers, public institutions and individuals.4 x Intel Quad-CPU, 4GHz Sonar Platinum (Windows 10 - 64Bit) and 14 computers for recording tapes, vinyl ...
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Slugbaby
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Re: Sonar producer 8 edition - Help!!
2016/11/21 10:33:20
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Like Chuckebaby, i'm betting it's a compatibility issue with the OS.
You're running an old program on a relatively-low powered PC with a new OS on it. At least 1 of those components will need upgrading, I think.
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JonD
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Re: Sonar producer 8 edition - Help!!
2016/11/21 11:41:41
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Make sure you have the latest patch for Sonar 8 (or 8.5, whichever you have).
Try a different USB2 port.
SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
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pwalpwal
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Re: Sonar producer 8 edition - Help!!
2016/11/21 12:27:01
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with all else failing, you can try: uninstall the focusrite drivers, reboot, DO NOT reinstall the focusrite drivers, plug it in and see if windows will load a generic driver for it...
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bigt1
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Re: Sonar producer 8 edition - Help!!
2016/11/22 15:36:35
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Neither Sonar 8 or 8.5 is made for Windows 10. Your problem may be that you have to run Sonar 8 Producer Edition in Windows Compatibility Mode. Right click on your Sonar icon and hit properties, click on the compatibility tab. Check the box that says "RUN THIS PROGRAM IN COMPATIBILITY MODE FOR" and choose Windows XP. I can't remember if Sonar 8 was ever updated for windows vista or windows 7. But I'm fairly certain it should work for windows xp. And the if the USB port you are trying to use is a USB3 hole... focusrite has listed a problem they are working on.
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