Sonar support

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didjguy
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2016/07/27 14:21:22 (permalink)

Sonar support

I have been trying to contact support and they never have any times for phone support. I contact them through emails support and they never respond. I have a delay issue that I can't seem to solve. I've tried  most of the faq's and it hasn't helped.
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    scook
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    Re: Sonar support 2016/07/27 14:32:23 (permalink)
    This is a user forum. We have no way to connect you to Cakewalk Tech support but the problem might be resolved here. Since we don't know exactly what you have tried, a better description of the problem, your hardware especially your audio interface  and its settings would be a good start.
    #2
    chuckebaby
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    Re: Sonar support 2016/07/27 14:36:51 (permalink)
    didjguy
    I have been trying to contact support and they never have any times for phone support. I contact them through emails support and they never respond. I have a delay issue that I can't seem to solve. I've tried  most of the faq's and it hasn't helped.


    explain your problem in more detail starting with:
    - your Sonar Version
    - Your OS
    - Your Audio soundcard
     
    we might be able to solve your issue right here.

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #3
    Zargg
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    Re: Sonar support 2016/07/27 14:42:30 (permalink)
    Hi, and welcome to this forum. It would help if you included your specs (SONAR version, Win version, CPU, CPU, Audio Interface etc). See my signature.
    Do you have latency during playback or recording? 
    If you go into Preferences ("P" while SONAR is open), Audio, Playback and Recording. Which driver mode do you use?
    And which Mixing Latency do you see in Driver Settings?
    The more info you give, the easier it is to help.
    All the best.
    Edit: Wrote this while Chuck wrote his

    Ken Nilsen
    Zargg
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    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
    Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
     
    #4
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