Spectral Layers

I purchased the Sampletitude Pro deal before Christmas and got Soundforge 11 and Spectral Layers for free.
Anyway because we have just been finishing our latest project which was all done in Sonar, I have only just got around to loading Sampletitude and Studio One (didn't know which way to jump so took up both deals as a sort of Christmas present to myself!)

So I loaded Sampletitude and all the add ons this week - all went very smoothly indeed except for Spectral Layers.
From the Stand-alone version when I click on it to load, up comes the registration / authorization box - I make sure my details are correct and click authorize - it starts and the wheel spins - but that's it, it never completes authorization.
If i stop the process and reload Spectral Layers it comes up as not authorized.

Did anyone else get this and if yes is there a solution?

Thanks
Nigel
 

Hi,there is an authorization problem...
contact the support and they will ask you to send the request file offline then they will send you the authorization code
Greetings
 
Thanks a lot for this - shall contact them Monday
Cheers
Nigel
 

Also make sure you're are on the right site for Magix. They have two places to register.
http://www.magix.com/us/support/technical-support/#c69706
 

It’s the most confusing website I’ve ever visited. I have 2 accounts with different emails from different eras of MAGIX since they took over Independence from Yellow Tools via Best Service.

So now I have new software connected to an email I no longer use. Fortunately longtime ago I was able to setup an alias for it so emails eventually get to me but Magix say they can’t merge everything into one account for me.

But there doesn’t seem any logic I can follow to the whole site. Grr!

Just wanted to update on this.
I contacted Magix Support - they replied very quickly with clear instructions on how to rectify the problem - followed their instructions and now all good.
Have to say pretty impressed with their speed and service
Nigel
 

Mike
Their instructions pasted below
Nigel
 
 
 
Hello Nigel,

Thank you for your message. Are you talking about the SpectraLayers Activation Process? If yes, use offline activation method.
 
In order to successfully perform offline activation, please apply the following steps:
 

Open the activation window and select "Offline Activation".

Open the Post/Fax activation form, which will include your Serialnumber and UserID.

Register your SpectraLayers serial number and userID over the Pro Audio Service Center. (Yours is already registered) 
ProAudio Service Center Login
 

Click on "Create new activation".

Indicate your UserID.

Automatically a new activation code will be created.

Paste the created activation code into the offline activation dialog of your application. 
--
With kind regards

Florian Simon