AnsweredStrange crash, Pure virtual funcion call

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Ludvig
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2013/11/13 15:36:56 (permalink)

Strange crash, Pure virtual funcion call

Hi all!

I've been having a really annoying hard crash lately. It's totally reproducable and I've never seen anything like it before.

Everytime I try to move a clip Microsoft Visual C++ Runtime Library is getting a Runtime Error and SONAR hangs.



Specs:
SONAR X3c Producer
Intel Core i7 3770K @ 3.50GHz
16GB RAM
Windows 8.1 64-bit
Octa-Capture
VS-700C

I would really appriciate any ideas!

Best Regards
Ludvig

Intel Core i7 3770K | ASRock Z77 | 16GB Corsair Vengeance 1600MHz | ATI Radeon HD6450 PCI-E | 30" @ 2560 x 1600 | 2x120GB Intel 330 SSD's | 5TB HD's | Win 8.1 Pro 64-bit | SONAR Platinum Everett | All PC-modules | Octa-Capture | Studio-Capture | VS-700 |
#1
cowboydan
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Re: Strange crash, Pure virtual funcion call 2013/11/13 16:40:52 (permalink)
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/13 16:44:11 (permalink)
Darn beat me to it.... although Visual studio 2013 came out today...

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/14 06:26:51 (permalink)
Hey guys!

Thanks a lot for your suggestions. Tried that but it did not change the situation.
Will try reinstall tonight.

Any other ideas more than welcome!

Best Regards
Ludvig

Intel Core i7 3770K | ASRock Z77 | 16GB Corsair Vengeance 1600MHz | ATI Radeon HD6450 PCI-E | 30" @ 2560 x 1600 | 2x120GB Intel 330 SSD's | 5TB HD's | Win 8.1 Pro 64-bit | SONAR Platinum Everett | All PC-modules | Octa-Capture | Studio-Capture | VS-700 |
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djpremacy
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Re: Strange crash, Pure virtual funcion call 2013/11/14 06:41:45 (permalink)
I also got this message twice. when using prochannel.Installing the net framework update did not help. I opened another thread with crashes when moving bus faders when prochannel modules are present on it.
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robert_e_bone
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Re: Strange crash, Pure virtual funcion call 2013/11/14 07:28:18 (permalink)
I believe this to be a newly discovered programming error in Sonar.
 
If running X3c, you may try reverting to X3b, until this gets addressed.  If the problem lies within X3b, you might consider reverting to X3a, but doing either of these does raise the potential for exposing additional bugs (reverting to 'b' negates any fixes that were made in 'c', etc.).  You have to decide what is the most beneficial path to follow.
 
To the Cakewalk developers:
 
http://support.microsoft.com/kb/125749
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
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#6
Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/14 09:22:07 (permalink)
Time to run windows update.

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Rob[at]Sound-Rehab
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Re: Strange crash, Pure virtual funcion call 2013/11/14 10:25:42 (permalink)
cowboydan
try downloading this and installing. maybe this will help.
 
 
Download Visual C++ Redistributable for Visual Studio 2012 Update 3 from Official Microsoft Download Center




I was under the impression to stick to what ever redistributable comes with the software when it is installed via its installation package. isn't that the one against which it was developed and tested?
 
If there is a problem in the underlying windows API that needs to be fixed via updating redistributables, I would assume it should be very much in Cakewalk's interest to let us all know rather than having us try these things blindly ...

GOOD TUNES LAST FOREVER
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cowboydan
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Re: Strange crash, Pure virtual funcion call 2013/11/14 12:12:27 (permalink)
The package that was delivered was tested with the redistributable that cake had to work with at the time.Since then there were updates to windows that cake has no control over. That is why it wouldnt hurt to try to update the redistributable to see if that solves the problem.
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/14 12:45:08 (permalink)
Software has dependencies everywhere. If you think you know how it is all hooked up together and everything must be logical you probably don't. I.e. Sore foot? Must be a muscle! Then you find out it is your brain.
 
Even Sonar is liable to bugs that Microsoft may supply when it is built and compiled, and as Bob duly pointed out, it could be a programming error, and it could actually be a Microsoft programming error that may be corrected via windows update or updating software elsewhere. Yes it happens.... and yes it could be Sonar. But you have to rule it out.
post edited by CakeAlexS - 2013/11/14 13:00:24

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/14 12:58:28 (permalink)
FreeFlyBertl
cowboydan
try downloading this and installing. maybe this will help.
 
 
Download Visual C++ Redistributable for Visual Studio 2012 Update 3 from Official Microsoft Download Center




I was under the impression to stick to what ever redistributable comes with the software when it is installed via its installation package. isn't that the one against which it was developed and tested?
 
If there is a problem in the underlying windows API that needs to be fixed via updating redistributables, I would assume it should be very much in Cakewalk's interest to let us all know rather than having us try these things blindly ...




 Redistributables  often get delivered by Microsoft update. They are Microsoft's responsibility. Sonar may trigger installation of these packages or may even supply them but after that one would hope windows update would take over, and when that doesn't happen (patch Tuesday is once a month)  you have to take action yourself, or a third party patch may trigger or supply the update later.... eg X3D, and it probably should have happened with X3C.

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/14 13:04:09 (permalink)
And if none of that works... Yes it might even be drivers! Looking at the original post it could be anything as far as software so each needs to be ruled out one by one..... This is what Sonar tech support has to go through every day I suspect because the first thing most people do is blame the software they are attached to without understanding that the dependencies are everywhere even when least obvious. Also people don't naturally want to do things they perceive may be a waste of their time. I remember asking my mother why I should wear a hat when it was cold for instance.
post edited by CakeAlexS - 2013/11/14 13:10:11

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/14 15:57:41 (permalink)
Hi again all!

Thanks for the interesting discussion and all the input.

I don't really blame Cakewalk for this. I've had Sonar running fine since it came out. The only thing I can think of is that this should be related to some Windows update. I noticed I had it set to automatic which I thought was a good idea since windows 8 is relatively new. Maybe this wasn't so ...

On the other had I figure that at least someone else would have the same situation.

Best Regards
Ludvig

Intel Core i7 3770K | ASRock Z77 | 16GB Corsair Vengeance 1600MHz | ATI Radeon HD6450 PCI-E | 30" @ 2560 x 1600 | 2x120GB Intel 330 SSD's | 5TB HD's | Win 8.1 Pro 64-bit | SONAR Platinum Everett | All PC-modules | Octa-Capture | Studio-Capture | VS-700 |
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TomHelvey
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Re: Strange crash, Pure virtual funcion call 2013/11/14 19:22:19 (permalink)
I don't know if this will help you troubleshoot your problem or not, but pure virtual function calls usually happen when the dll containing the code gets unloaded prematurely.
1. Load the dll
2. Create an object from the dll
3. Unload the dll
4. Call a method on the object you created from the dll, the loader can't find the code so it calls the base class method which isn't defined. (pure virtual function)
We used to get these in code that had issues with object reference counting. We solved the problem by letting the OS manage the reference counting but that may not be doable in an app like Sonar which needs to load and unload plug-ins on demand.

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SuperG
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Re: Strange crash, Pure virtual funcion call 2013/11/14 21:28:51 (permalink)
TomHelvey
I don't know if this will help you troubleshoot your problem or not, but pure virtual function calls usually happen when the dll containing the code gets unloaded prematurely.
1. Load the dll
2. Create an object from the dll
3. Unload the dll
4. Call a method on the object you created from the dll, the loader can't find the code so it calls the base class method which isn't defined. (pure virtual function)
We used to get these in code that had issues with object reference counting. We solved the problem by letting the OS manage the reference counting but that may not be doable in an app like Sonar which needs to load and unload plug-ins on demand.



 
Interesting... never tried that. Compilers will usually catch instantiations without plugged pure virtuals, but never though you could abuse it runtime-wise. I suppose it could get ugly if the base and descendant were in different .dlls...

laudem Deo
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/14 23:52:21 (permalink)
Bring em back.... Things were simpler... 
 


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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
#16
robert_e_bone
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Re: Strange crash, Pure virtual funcion call 2013/11/15 00:01:05 (permalink)
I used to HAVE a Sinclair.  Wrote my first Lotto program on it.
 
Peek, Poke, aah the memories.
 
Bob Bone
 

Wisdom is a giant accumulation of "DOH!"
 
Sonar: Platinum (x64), X3 (x64) 
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#17
chuckebaby
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Re: Strange crash, Pure virtual funcion call 2013/11/15 00:39:33 (permalink)
look at the Sinclair logo in that photo.
same fonts as the cakewalk logo  :-)

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#18
Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/15 03:22:20 (permalink)
FWIW, my computer history also began with Sinclair. To young to own the ZX 80/81 but man did I wan't those!
In my case it would be ZX Spectrum 48k (yes, the big one!), ZX Spectrum 128 (with additional Microdrive) followed by Atari ST ...

I used to spend a whole weekend typing in a sampler in basic from a listing in a magazine. Then before I got to save it to tape, which was a lengthy thing, I managed to pull out the power cord. That is how I learned about backup. The hard way.

None of this will help me with this though :-)

This time I'm not the programmer (thank god). All I'm trying to do is move a clip in TV. I get this everytime.
It still is working in SONAR X2, if that might matter.

Best Regards
Ludvig

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#19
Shambler
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Re: Strange crash, Pure virtual funcion call 2013/11/15 04:15:43 (permalink)
I had this error with X2a, it was fixed by uninstalling all of the VC++ redistributables and Sonar then reinstalling everything.
..there's a guide somewhere on here about deleting Sonar's registry keys etc.

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#20
Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/15 06:32:49 (permalink)
Thanks Shambler!

I'll try that. Did not think of that I might should unistall de VC++ redist's.
I know what keys I should remove to make a complete uninstall of SONAR.

What I don't understand is if it's really just me that is having this problem if it's related to some update of Windows.

Best Regards
Ludvig

Intel Core i7 3770K | ASRock Z77 | 16GB Corsair Vengeance 1600MHz | ATI Radeon HD6450 PCI-E | 30" @ 2560 x 1600 | 2x120GB Intel 330 SSD's | 5TB HD's | Win 8.1 Pro 64-bit | SONAR Platinum Everett | All PC-modules | Octa-Capture | Studio-Capture | VS-700 |
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cowboydan
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Re: Strange crash, Pure virtual funcion call 2013/11/15 07:02:25 (permalink)
Maybe you should try to bring back your computer to a date when everything worked and try from there. A lot less work and maybe some answers.
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Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/15 07:16:17 (permalink)
Now you are getting me :) ZX80s simply worked as long as you left them alone. Ended up working as a very good door stop.

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
#23
Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/19 03:08:36 (permalink) ☼ Best Answerby Ludvig 2013/11/19 09:51:49
Hi again!

Problem solved! Thought I just should report that.

I uninstalled and reinstalled all the VC++ Redistributables from 2010 and 2012. That did not change anything.
After that I performed a clear uninstall and reinstall of SONAR X3 and now everything is working again.

Still not really sure what caused this but the only thing I could think of is some kind of automatic Windows update.

Thanks to everyone assisting!
Now we just have to beat Portugal in the soccer game tonigt ...

Best Regards
Ludvig



Intel Core i7 3770K | ASRock Z77 | 16GB Corsair Vengeance 1600MHz | ATI Radeon HD6450 PCI-E | 30" @ 2560 x 1600 | 2x120GB Intel 330 SSD's | 5TB HD's | Win 8.1 Pro 64-bit | SONAR Platinum Everett | All PC-modules | Octa-Capture | Studio-Capture | VS-700 |
#24
Rob[at]Sound-Rehab
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Re: Strange crash, Pure virtual funcion call 2013/11/19 13:08:30 (permalink)
Ludvig
Hi again!

Problem solved! Thought I just should report that.

I uninstalled and reinstalled all the VC++ Redistributables from 2010 and 2012. That did not change anything.
After that I performed a clear uninstall and reinstall of SONAR X3 and now everything is working again.

Still not really sure what caused this but the only thing I could think of is some kind of automatic Windows update.




So much to auto-updates ... one day your DAW works, the next day it doesn't.
 
That's why I don't do any updates when the DAW is running stable (which X2a did really nicely), unfortunately X3b/X3c made me go into this updating game and yet isn't there where X2a was ...
 
 
 

GOOD TUNES LAST FOREVER
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#25
arachnaut
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Re: Strange crash, Pure virtual funcion call 2013/11/19 14:33:33 (permalink)
Ludvig
Hi again!

Problem solved! Thought I just should report that.

I uninstalled and reinstalled all the VC++ Redistributables from 2010 and 2012. That did not change anything.
After that I performed a clear uninstall and reinstall of SONAR X3 and now everything is working again.

Still not really sure what caused this but the only thing I could think of is some kind of automatic Windows update.

Thanks to everyone assisting!
Now we just have to beat Portugal in the soccer game tonigt ...

Best Regards
Ludvig






I've been reporting a recent problem I encountered with Pure Virtual Call here:
 
http://forum.cakewalk.com/Track-Templates-Pure-Virtual-Call-m2933522.aspx#2933522
 
Sounds similar, but different. But we are both running Win 8.1 and this seemed to coincide with the last Windows update.
 
Would you care to enumerate the steps that are involved in a 'clear uninstall'?
 
There's the Melodyne upgrades, Gobbler updates, Addictive drums stuff - so many changes and tweaks...
 
I really don't want to do that, so I'll probably work around this one and wait and see how the problem develops.
 

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#26
arachnaut
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Re: Strange crash, Pure virtual funcion call 2013/11/19 14:50:18 (permalink)
Ludvig
Hi again all!

Thanks for the interesting discussion and all the input.

I don't really blame Cakewalk for this. I've had Sonar running fine since it came out. The only thing I can think of is that this should be related to some Windows update. I noticed I had it set to automatic which I thought was a good idea since windows 8 is relatively new. Maybe this wasn't so ...

On the other had I figure that at least someone else would have the same situation.

Best Regards
Ludvig




I feel the same way. 8.1 is very new, so I keep Windows update running to download, but it tells me so I can control the install, not the fully automatic style.
 
I always make a system image backup before these, just in case.
 
It just so happened that the last Patch Tuesday (11/12/13) launched a rather massive 8.1 update that was not a security fix.
 
It is http://support.microsoft.com/kb/2887595
 
If you expand the affected files in 8.1 and print, you will get a whopping 75 page listing - it is massive.
 
If this update is to blame - and I'm not saying that it is - we will probably find fixes shortly.
 
MS surely wants 8.1 to succeed pretty badly.
 
I feel a bit jealous of all those who stayed with Windows 7, and I would encourage people to continue to do so if their job is tied up with this.
 
But Windows 8.1 has a much more streamlined kernel and is really seems nice once one gets used to it.
 
All this is a hobby, toy and a game for me, so I stay on the edge of the ADSR.
 
 
 
 
 

- Jim Hurley -
SONAR Platinum - x64  - Windows 10 Pro 
ASUS P8P67 PRO Rev 3.0;  Core i7-2600K@4.4GHz; 16 GB G.SKILL Ripjaws X;
GeForce GT 740; Saffire Pro14 MixControl 3.7; Axiom 61
64-Bit audio, SR: 48kHz, ASIO 256 samples latency, Rec/Play I/O Buffers 512k, Total Round Trip Latency 13 ms, Pow-r 3 dither 
#27
Ludvig
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Re: Strange crash, Pure virtual funcion call 2013/11/20 07:40:11 (permalink)
Would you care to enumerate the steps that are involved in a 'clear uninstall'?
Sure!
It's actually easier than it seems and does not take that long. Wish I'd done it earlier myself.

This will remove any effects presets and key bindings you may have made so start with backing them up from inside SONAR, if possible.
1) Uninstall SONAR X3  

2) Run regedit.exe    
Backup your Registry before making edits (File/Export Registry File)     

3) Delete the following Registry keys:    
HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\X3   HKEY_LOCAL_MACHINE\Software\Cakewalk Music Software\SONAR Producer\X3     

4) Run or explore %appdata%
Delete or backup the Cakewalk Application data folder  

5) Reinstall SONAR X3

Best Regards
Ludvig

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#28
Splat
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Re: Strange crash, Pure virtual funcion call 2013/11/20 10:53:35 (permalink)
arachnaut
Ludvig
Hi again all!

Thanks for the interesting discussion and all the input.

I don't really blame Cakewalk for this. I've had Sonar running fine since it came out. The only thing I can think of is that this should be related to some Windows update. I noticed I had it set to automatic which I thought was a good idea since windows 8 is relatively new. Maybe this wasn't so ...

On the other had I figure that at least someone else would have the same situation.

Best Regards
Ludvig




I feel the same way. 8.1 is very new, so I keep Windows update running to download, but it tells me so I can control the install, not the fully automatic style.
 
I always make a system image backup before these, just in case.
 
It just so happened that the last Patch Tuesday (11/12/13) launched a rather massive 8.1 update that was not a security fix.
 
It is http://support.microsoft.com/kb/2887595
 
If you expand the affected files in 8.1 and print, you will get a whopping 75 page listing - it is massive.
 
If this update is to blame - and I'm not saying that it is - we will probably find fixes shortly.
 
MS surely wants 8.1 to succeed pretty badly.
 
I feel a bit jealous of all those who stayed with Windows 7, and I would encourage people to continue to do so if their job is tied up with this.
 
But Windows 8.1 has a much more streamlined kernel and is really seems nice once one gets used to it.
 
All this is a hobby, toy and a game for me, so I stay on the edge of the ADSR.
 
 
 
 
 




So how many people have installed Windows update and have this exact problem?
There were some very necessary updates here. I don't think this is a smoking gun so far....

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#29
arachnaut
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Re: Strange crash, Pure virtual funcion call 2013/11/20 10:54:49 (permalink)
Thanks, Ludvig.
 
That seems obvious enough.
 
For step 4 - the AppData contains stuff for earlier versions of Sonar - probably only X3 appdata should be removed.

- Jim Hurley -
SONAR Platinum - x64  - Windows 10 Pro 
ASUS P8P67 PRO Rev 3.0;  Core i7-2600K@4.4GHz; 16 GB G.SKILL Ripjaws X;
GeForce GT 740; Saffire Pro14 MixControl 3.7; Axiom 61
64-Bit audio, SR: 48kHz, ASIO 256 samples latency, Rec/Play I/O Buffers 512k, Total Round Trip Latency 13 ms, Pow-r 3 dither 
#30
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