Support? 64Bit MP3 Encoder

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Zilch
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2011/04/10 01:55:04 (permalink)

Support? 64Bit MP3 Encoder

Can someone help me out here?

I'm trying to get the 64Bit version of the MP3 encoder.  It's not a separate purchase, and I've read that if you contact Cakewalk they will send you the updated version if you have the 32bit version.

I logged a problem ticket on the 9th March, but haven't seen any reply.

Can someone from Cakewalk tell me what I need to do?  :(
#1

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    thomasabarnes
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    Re:Support? 64Bit MP3 Encoder 2011/04/10 02:11:16 (permalink)
    You'll have to wait unless you can phone Cake. If you phone, they setup sending you an email while you're on the phone with them. It's really fast. By the time you're off the phone, you have an email with the download link to the 64bit version of the Activator.


    "It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

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    brundlefly
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    Re:Support? 64Bit MP3 Encoder 2011/04/10 02:12:16 (permalink)
    When you say "problem ticket" do you mean you sent e-mail to tech support? If so, they should have gotten back to you pretty quickly. I would call them, or send another email; the first one must have gotten lost in the shuffle... or you missed the reply somehow. Check your e-mail spam/junk folder.
    #3
    mudgel
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    Re:Support? 64Bit MP3 Encoder 2011/04/10 03:25:50 (permalink)
    I sent mine to customer service

    Mike V. (MUDGEL)

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    Guitarpima
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    Re:Support? 64Bit MP3 Encoder 2011/04/10 20:03:43 (permalink)
    Just keep sending requests in. I finally called a second time and got results. Sometimes Cake is slow.

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    #5
    Zilch
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    Re:Support? 64Bit MP3 Encoder 2011/04/24 10:58:18 (permalink)
    Sending another msg to customer service worked.  Link emailed.  Thanks guys!
    #6
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