Support and Customer Service hours

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Westside Steve
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2012/11/01 09:28:11 (permalink)

Support and Customer Service hours

Hey I haven't called Cake for a while but am having trouble downloading X2. Email said to call but they were closed.
I checked the site and it tells me hours are 1 to 6.
 
I wonder if anyone here knows if that's due to the storm or if they're just slowly shutting down service options?
Cheers
WSS

Keep drinking. The show doesn't get any better.


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www.westsidesteve.com

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#1

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    Mully
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    Re:Support and Customer Service hours 2012/11/01 10:13:25 (permalink)
    Could be storm issue related? I had no trouble downloading when I did it although it took some time to complete.

    Hope you get it ok... the lanes are actually an improvement IMO for one.

    ASUS H270, i7-7700, JLM BA & 1290, LA2A Opto4, loads of guff.
    #2
    dahjah
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    Re:Support and Customer Service hours 2012/11/01 14:12:11 (permalink)
    My 2 min wait time has been 10 min on hold so far.
    #3
    Rob[at]Sound-Rehab
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    Re:Support and Customer Service hours 2012/11/01 14:38:57 (permalink)
    I had huge problems downloading X2. First I blamed my rotten www connection here in the Austrian outback but the actual problem was that the source files / links going missing on the cake side half way through the download. got me quite frustrated but 2 days later it worked just fine ... maybe it's just their servers being overloaded ?

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    #4
    Westside Steve
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    Re:Support and Customer Service hours 2012/11/05 07:34:55 (permalink)
    Actually the point of this is that they've the support hours to 1 to 6.
    Ben says they did that in the summer.
    Seems like with the launch of a new version and a new OS they'd add support not cut it back.
    WSS

    Keep drinking. The show doesn't get any better.


    http://cdbaby.com/artist/westsidestevesimmons

    www.westsidesteve.com

    www.myspace.com/westsidestevemusic
    #5
    Westside Steve
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    Re:Support and Customer Service hours 2012/11/05 07:37:59 (permalink)
    Flky I think it's my POS Time Warner internet service.
    It's a huge download too.
    I gave up and ordered the discs.
    WSS

    Keep drinking. The show doesn't get any better.


    http://cdbaby.com/artist/westsidestevesimmons

    www.westsidesteve.com

    www.myspace.com/westsidestevemusic
    #6
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