stevenpanter
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Support from Cakewalk staff
I just wanted to say, and I know a lot of you feel the same, that I am truly impressed with the level of support and interaction that Cake are currently exhibiting. I had an issue with the Region FX menu which I reported on this forum and Dan Gonzales replied almost immediately. Then Dan Cate and Noel contributed later on.
To paraphrase the song, the future's so bright we gotta wear shades!
Steven Panter - Musician, Composer, Producer.
Sonar Platinum Producer Edition (and all previous Sonar versions back to 3), Kontakt 11, Z3TA+ 2, BFD2, FM8, Vocaloid and others
PC: Custom-built i7-6080, 16Gb RAM, 3 * 1TB SSD, Windows 10 64-bit Korg Kronos, Minilogue, M3 Module, Triton ExtremeRoland RD700-GX, Jupiter 80, XV-5080, Fantom XR, V-Synth XT, VariOS
A collection of guitars, basses, and amps.
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twoifbysea
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Re: Support from Cakewalk staff
2013/10/03 09:04:48
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System: HP Pavilion 450t. Windows 10 Home x64, Intel i7 870: 2.93 Ghz, 8G RAM - NVIDIA GeForce GT 610DAW: Sonar Platinum Audio Interface: Akai EIE ProMidi Controller: Presonus FaderPort Midi Keyboard: M-Audio Axiom 49 https://1208audio.com
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Leadfoot
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Re: Support from Cakewalk staff
2013/10/03 09:07:59
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Absolutely!!! Thank you guys for hanging out and helping us!
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RogerH
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Re: Support from Cakewalk staff
2013/10/03 09:14:11
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A song from my band: Terramater My soundcloud pageSonar Platinum Windows 7 Professional (SP1) 64Bit Intel Core i7 Quad Processor i7-2600K 3,4GHz MSI P67A-C45 (MOBO) Corsair Vengeance DDR3 1600MHz 8GB CL9 (2x4GB) Seagate Barracuda® 7200.12 1TB Seagate Barracuda® XT 2TB
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jb101
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Re: Support from Cakewalk staff
2013/10/03 10:30:04
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I'm with you there. It has been great.
Apaprt from all the attention on the forum with much useful information, I've had PM's from a several to help me resolve issues.
Considering how busy they must be with the new release, I'm staggered at their quick response and helpful, friendly attitude.
Cake's support, and this forum, are a major plus for Sonar.
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Sidroe
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Re: Support from Cakewalk staff
2013/10/03 10:30:43
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I hope it continues after the X3 release has calmed down. I got really concerned after the Roland buyout because the presence of company support on the forum dropped almost completely off of the radar screen. Let's hope that this presence here continues! Hats off for the job they have done so far!
Sonar Platinum, Sonar X3e, Sonar X2a , Sonar X1 Expanded and 8.5.3 (32 and 64 bit), Windows 10 on a Toshiba P75-A7200 Laptop with i7 @ 2.4 quad and 8 gigs of RAM and secondary WD 1 Tb drive, Windows 10 desktop, Asus i5 @ 3.2 quad, 12 gigs RAM, 1 Tb drive, 1 500 gig drive, MOTU 24io, 2 Roland Studio Captures, Saffire 6 USB for laptop, Soundtracs Topaz Project 8 mixer, Alesis Monitor 2s, Event BAS 20/20s, Roland Micro-Monitor BA-8s, and 45 years worth of collecting FX, Mics, Amps, Guitars, and Keyboards!
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Hill62
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Re: Support from Cakewalk staff
2013/10/03 10:39:37
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Yes.
Big props to the staff assisting with the new release, issues, and dealing with all the negativity that preceded it.
Thanks staff!
Samplitude Pro X3 Suite (x64), (SONAR Platinum ∞ ), Sonar V-Studio 100, AKAI APC20, Axiom Pro 62, Win10 1703 (x64), i7-2600k 3.4 GHz , 16 GB DDR3, ASUS P8Z68 DELUXE, 250 GB SSD (OS), 3 x 450GB SATA 10K (Projects/Samples), GeForce GTX 1060 6GB, ASUS 24" Monitors
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TheSteven
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Re: Support from Cakewalk staff
2013/10/03 11:01:10
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"Time is a great teacher, but unfortunately it kills all its pupils" Loius-Hector Berlioz  www.AgitatedState.com MenuMagic - plug-in management powertools! My Tunes
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Guitarmech111
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Re: Support from Cakewalk staff
2013/10/03 11:07:32
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Since the support phone lines are only open for 5 hours a day, they need to pick up the slack somewhere.
It is always nice to see the bakers helping out.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8  Without a mess, there is no message
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FCCfirstclass
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Re: Support from Cakewalk staff
2013/10/03 11:10:19
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Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture, A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments. And away we go!
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garybrun
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Re: Support from Cakewalk staff
2013/10/03 11:17:06
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+1 
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brconflict
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Re: Support from Cakewalk staff
2013/10/03 11:20:18
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Sometimes it's helpful to know some things to try or to post about an issue and get a quick possible solution/answer. Sometimes it beats out hanging on the phone.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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doncolga
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Re: Support from Cakewalk staff
2013/10/03 11:20:20
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Guitarmech111
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Re: Support from Cakewalk staff
2013/10/03 11:23:51
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brconflict
Sometimes it's helpful to know some things to try or to post about an issue and get a quick possible solution/answer. Sometimes it beats out hanging on the phone.
Yup! I figured I would call first so it didn't seem like I was ****ing again in the forum. :-D
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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benjaminfrog
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Re: Support from Cakewalk staff
2013/10/03 11:29:19
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Yes, this has been greatly appreciated. Thanks, Cake!
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stevec
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Re: Support from Cakewalk staff
2013/10/03 11:31:43
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Another +1. Although release time typically does have more baker interaction, it seems that this time around is certainly beyond the norm.
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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ston
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Re: Support from Cakewalk staff
2013/10/03 11:34:18
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It makes a ton of difference to how I feel about the product; communication is always key.
:-)
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WallyG
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Re: Support from Cakewalk staff
2013/10/03 12:25:14
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stevenpanter
I just wanted to say, and I know a lot of you feel the same, that I am truly impressed with the level of support and interaction that Cake are currently exhibiting. I had an issue with the Region FX menu which I reported on this forum and Dan Gonzales replied almost immediately. Then Dan Cate and Noel contributed later on.
To paraphrase the song, the future's so bright we gotta wear shades!
I hope users of Cubase, etc. are taking a peak at this forum lately. Maybe Cakewalk will get some converts!  Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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Brando
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Re: Support from Cakewalk staff
2013/10/03 12:36:18
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jb101
I'm with you there. It has been great.
Apaprt from all the attention on the forum with much useful information, I've had PM's from a several to help me resolve issues.
Considering how busy they must be with the new release, I'm staggered at their quick response and helpful, friendly attitude.
Cake's support, and this forum, are a major plus for Sonar.
+ 1 - Andrew and Dan assisted with a missing V-Vocal problem yesterday - quick and on the mark.
Brando
Cakewalk, Studio One Pro, Reaper Presonus Audiobox 1818VSL ASUS Prime Z370-A LGA1151, 32GB DDR4, Intel 8700K i7, 500 GB SSD, 3 x 1TB HDD, Windows 10 Pro 64
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paulo
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Re: Support from Cakewalk staff
2013/10/03 15:50:47
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Yeah, it's just like the old (pre Roland) days ! I'm sure the current levels of attention will, by necessity, decline once X3 has settled down, but I really hope that there will be a stronger presence here than there has been since Brandon, Seth and Robin moved on. Forget all the fancy fx and synths, the degree of access to the people in the know was always the thing that set Sonar above the rest for me.
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Elffin
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Re: Support from Cakewalk staff
2013/10/03 16:39:29
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The support and general contribuition by the all the Bakers has been great....
The level of care, thought and interaction sends a very postive message of how Cakewalk under Gibson ownership might be...
So a big thanks guys!
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melmyers
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Re: Support from Cakewalk staff
2013/10/03 18:02:56
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I am usually not an early adopter of Sonar updates, but due to the good reports on X3 and the increased attentiveness of the Cakewalk staff, I'm about ready to pull the trigger. I don't know if the boys in Boston felt held back by Roland or they're just trying to show their best efforts for Gibson, but whatever the case, they've been quite present and open on the forum lately, and the reports of direct customer support have been excellent.
When I first started using Sonar 7 several years ago, it was such a deep program with such a steep learning curve that I came to rely on this forum and its users to learn what I needed to know and navigate difficulties. With consistent input directly from the bakers, the forum is even more valuable.
Some have suggested that this high level of Cakewalk involvement might wane once the X3 roll out settles down, but I suggest Cakewalk would do well to maintain this attentiveness. The help they're providing now will be just as valuable to future adopters of the program.
Mel Myers Producer/Songwriter/Voiceover Talent Sonar Platinum 64-bit/Intel Quad Core i7-2600 CPU @ 3.40GHz 16GB RAM/LGA1155 Motherboard/Windows 7 Home Premium 64-bit /Focusrite 18i20/Cakewalk A-800 Pro/UAD-2 Quad PCIe/& a black and white Pomeranian who thinks he's the boss
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Sycraft
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Re: Support from Cakewalk staff
2013/10/03 18:05:41
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melmyers
I am usually not an early adopter of Sonar updates, but due to the good reports on X3 and the increased attentiveness of the Cakewalk staff, I'm about ready to pull the trigger. I don't know if the boys in Boston felt held back by Roland or they're just trying to show their best efforts for Gibson, but whatever the case, My bet is part of it was just the work that needed to be done on X3. It sounds like VST3 and ARA necessitated and accompanied a big refactoring of the plugin engine. That's a lot of work, and a lot of time. That is also probably why X2 didn't get more updates. It was the sort of "We need to just tear it down and do this," sort of situation, where half measures wouldn't work well.
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jscomposer
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Re: Support from Cakewalk staff
2013/10/03 18:21:14
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I completely agree! For many, many years, I have never had an issue with support for Cakewalk. People get their underwear (and/or panties) in a knot for nothing...worrying about the corporate crap and fearing that they will be abandoned blah, blah, blah. It's a great product...period.
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LLyons
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Re: Support from Cakewalk staff
2013/10/03 18:35:43
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Yes - I certainly appreciate seeing the Cakewalk staff respond rapidly here in the past week or so. It gives a sense of surety to me - that the product is valuable to all of us and so are each of us, in turn, to Cakewalk. Thank you!
LL
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Mosvalve
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Re: Support from Cakewalk staff
2013/10/03 18:54:10
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Dude Ivey
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Re: Support from Cakewalk staff
2013/10/03 20:01:06
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I've been on this forum nightly as all of you have and I too think its cool to see the Cake guys on here. They've been all over the place helping everyone out! Im buying and downloading tonight so I hope they stick around for a while longer!
X-3e/X-2a, Windows 7 64bit, Intel i7-2600, 16Gb ram, 4 Tb HDD, 32 inch monitor, RME FireFace UFX, Shure SRH1840 Headphones, KRK Rockit 5 monitors w/ KRK 10 inch sub and 3 Dachshunds.
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Rimshot
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Re: Support from Cakewalk staff
2013/10/03 22:34:04
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Agreed! They really have added a great vibe to the forum in general. Thanks much you Bakers!
Rimshot
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CareyLetendre
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Re: Support from Cakewalk staff
2013/10/04 00:45:34
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+1
Their effort should not go unrecognized.
Carey
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skinnybones lampshade
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Re: Support from Cakewalk staff
2013/10/04 00:54:45
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Hear, hear! The Bakers' active support has been really encouraging and is much appreciated here (or 'hear').
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