The inter net is broken according to you problem report page .So here I post

Avid artist series controllers.There are still no working drivers without issues. One is still unable to select buses on the touch  screen.Still  jittery touch screen. These Problems were reported before by me. You guys don't even list the reported known issues . You just proudly represent to members that your driver is working ,same page as before I sent in my problem reports. This is false advertising.  You should include a  detailed list of the problems so members can see them before they waste their money. This is unacceptable. You phone support used to be helpful. Now in many cases the Tech support people don't have a clue about other known issues the that have been well documented. Are you guys trying to self destruct!? I really don`t understand the meteoric fall in the quality of your customer support. Are you trying to follow the Avid model of support and customer relations?

I like the way that Cakewalk is to blame for an avid controller not working as you would like.. but no matter, hopefully you have a nicer attitude when dealing with Cakewalk directly.. personally if it was me and you had this attitude if i was the technical support person i would pull that "the internet is down" trick too

Hi Mystic 38:The  internet   for tech support being down was not an anger issue. I was simply explaining as to why I was posting the message in the forum instead of to the tech support site.
 I think you should be aware of the history of this issue and a few other mitigating factors which resulted  in the seemingly abrupt tone used in my previous post.  
 Cakewalk has and still does represent on their site that there is a working diver co-developed by cakewalk and Avid  to allow the Avid Artist series of control  surfaces to work with sonar X1.
Based on this information I purchased $3000.00 worth of the avid product and installed the drivers as per the directions on the cakewalk and plus Avid site.
Found the  the units to few frustrating  issues. The largest of these is when one selects a buss, including the master bus it does not stay selected on the Artist Control touch screen.  I first contacted customer support about 3 months ago with this issue and was told by the tech person it was an Avid issue and cakewalk does not support non cakewalk products. Please recall the words that are still on the driver download screen. Cakewalk and Avid co-developed the driver. I contacted cakewalk by email copied it to this forum and also through a dealer had the issue raised with Roland.
I was contacted by Seth and  told the issue was to given top priority and that some of the minor issues I  mentioned such as the banking problems had solutions.
 I Applied the solutions and these did work.
 The issue of screen jitter was not solved and blamed on the Avid product, even though  I have found it does not do this with  6.5 Cubase or Protools 10 . 
I was told to give them a call directly to discuss the problems.
 When I did , Tech support had no clue as to what I was talking about and both Ryan and Seth were not reachable. 
This was dismissed by both sides as a misunderstanding the give us a call with the problems message.
It has now been three months , the major issue has not been solved and there is still no warning about the problems listed  in the driver download section or anywhere else except the forum that I can find. 
I think it only fair and honest business practice to make customers aware of such an important issue.
I already went through this song and dance with the v studio vs 700, finding out only after blowing 4 grand that the  synth did not work in 64 bit mod. This was   not advertised at first. Both of those units are now in the land fill after 3 years of making do.
I have been using cakewalk software since Cakewalk 7. It is only after the trouble free  release of X1 that I have been using other  DAWS   to bring up the slack.
 If I seem annoyed or abrupt in my previous  message, walk in my shoes for the past 4 years.

anniedog


Hi Mystic 38:The  internet   for tech support being down was not an anger issue. I was simply explaining as to why I was posting the message in the forum instead of to the tech support site.
I think you should be aware of the history of this issue and a few other mitigating factors which resulted  in the seemingly abrupt tone used in my previous post.  
Cakewalk has and still does represent on their site that there is a working diver co-developed by cakewalk and Avid  to allow the Avid Artist series of control  surfaces to work with sonar X1.
Based on this information I purchased $3000.00 worth of the avid product and installed the drivers as per the directions on the cakewalk and plus Avid site.
Found the  the units to few frustrating  issues. The largest of these is when one selects a buss, including the master bus it does not stay selected on the Artist Control touch screen.  I first contacted customer support about 3 months ago with this issue and was told by the tech person it was an Avid issue and cakewalk does not support non cakewalk products. Please recall the words that are still on the driver download screen. Cakewalk and Avid co-developed the driver. I contacted cakewalk by email copied it to this forum and also through a dealer had the issue raised with Roland.
I was contacted by Seth and  told the issue was to given top priority and that some of the minor issues I  mentioned such as the banking problems had solutions.
I Applied the solutions and these did work.
The issue of screen jitter was not solved and blamed on the Avid product, even though  I have found it does not do this with  6.5 Cubase or Protools 10 . 
I was told to give them a call directly to discuss the problems.
When I did , Tech support had no clue as to what I was talking about and both Ryan and Seth were not reachable. 
This was dismissed by both sides as a misunderstanding the give us a call with the problems message.
It has now been three months , the major issue has not been solved and there is still no warning about the problems listed  in the driver download section or anywhere else except the forum that I can find. 
I think it only fair and honest business practice to make customers aware of such an important issue.
I already went through this song and dance with the v studio vs 700, finding out only after blowing 4 grand that the  synth did not work in 64 bit mod. This was   not advertised at first. Both of those units are now in the land fill after 3 years of making do.
I have been using cakewalk software since Cakewalk 7. It is only after the trouble free  release of X1 that I have been using other  DAWS   to bring up the slack.
If I seem annoyed or abrupt in my previous  message, walk in my shoes for the past 4 years.

Wait, wait, wait. You threw away two VS-700R's?
 
Hell, I would have taken them off your hands.
 
What a waste and gross overreaction.