Toontrack, EZ drummer issues with Latin Percussion.

I bought and installed LP yesterday and It's not working correctly. Several pieces in the kit will not play and on those I can't click the arrow to change the drum. Everything is up to date and I've sent screen shots to Toontrack and have talked to them about the problem. They say they have not ever seen this before and do not have a quick answer. They say they will forward the problem on to the programmers in Sweden and get back to me someday. I've tried to un-install and re-install, but it hasn't made a difference. I've tried it in X2 also, it still has the same behavior. Has anyone seen anything like this before? Any ideas on what to try next? The uninstaller inside the LP folder will not work either so I had to try and find it all, and manually delete.

All of them sound for me. Are all the sound files installed?
Here are some stats on the Sounds directory:
689MB (actual size on disk on my system 714MB) 13,097 files in 17 folders
Ambience
Bongo1
Bongo2
Conga1
Conga2
Cowbell
FX
Guiro
Shaker1
Shaker2
Tambourine
Timbale1
Timbale2
Triangle
UduCajun
UduCajunBas
WoodBlocks

Yep those are all in the sounds folder. At the bottom of the list in Sound stats it says 1079 kb.

Yeah, I've never had a problem with Toontrack either. I've thought about uninstalling all of my Toontrack stuff and starting over, but I don't know if this is worth it. I believe I'll wait and see if Toontrack ever write me back with a suggestion. I'm also considering selling the license at KVR and buying Session percussion from xln audio or maybe trying to find a latin percussion loops pack or something similar.

Smedberg
I had (still have) problem with Twisted Kit. The downloaded file was missing several wav files and only solution was for TT to send the dvd by mail.
Perhaps that is another thing to try?

That's not a bad idea...I'll suggest it to them. It looks to me like their download link has the problem since all other ezxs work fine.

Clint
I did have something vaguely like this a few years ago - I am desperately trying to remember exactly what it was though!!
It was in superior and I had various kit pieces missing in one of the packages - I think what cured it was a TOTAL uninstall and re-install - however I did not have that many packages at the time and it was fairly painless - now I have quite a few and it would be a ROYAL PITA. I don't know how many you have, if not too many it might be the thing to do.
Hope that helps a little
Nigel
 

...and still nothing from Toontrack. They are making a huge Addictive drums fan out of me.

I did some further testing and the actual sound library is fine as far as I can tell.  Opening up the Latin Percussion EZX within Superior Drummer works as expected.  The Latin Percussion library hasn't had an update and I think that one of the EZdrummer updates might have broken something with it's relationship with the download library.  Maybe a config file.
 
Since I have had the Latin Percussion EZX since the time when it was on a DVD, I never saw an issue.  Don't know why.  
 
The good news is that the actual pieces are there and play via a keyboard controller or via the grooves in the browser.  
 
I've created a problem report for you.  
 
 
 

That worked! Toontrack sent me the fix this morning. Thanks for finding it for them!

Yeah, the coolness of people here at this forum is something else!

Mod Bod
It was nothing but a chance to prove that I don't always post gripes about SONAR.   

Hahaha! Well I appreciate it!