Helpful ReplyTranzport won't work...

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zippsinc
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2010/02/28 12:32:29 (permalink)

Tranzport won't work...

Hi there

I have a Frontier Designs Tranzport but cannot get it to work. I've read all the available threads here which I got through searching and have received no validation email from the Frontier Designs support forum after registering. 

I'm using Sonar 7 Producer Edition. This is what I've done so far:

  1. I installed the latest Tranzport software (version 1.5.0) which is available from the Frontier Designs website. 
  2. I installed the Sonar Plugin during installation of the afore-mentioned software
  3. Rebooted.
  4. Plugged in my Tranzport and installed the 2 sets of Drivers once my new hardware was detected.
  5. Rebooted.
  6. Plugged in my Tranzport and made sure its icon was on the system tray and that it was set to Native.
  7. Opened Sonar and went to Options>>>Midi Devices and enabled the Tranzport for Inputs and Outputs.
  8. In Sonar, I Went to Options>>>Control Surfaces and selected the Tranzport for In Port and Out Port. This confirmed in the Connected Surfaces list.
  9. Closed Sonar and started it up again.
Although I get the green Link LED on the Tranzport remote unit and also on the USB Base unit, I get no meaningful interaction with Sonar, except for MIDI track levels peaking whenever I press any of the buttons on my Tranzport. I've tried it with my MultifaceII deselected in the MIDI Devices too.

My Tranzport has its first character blinking on the display screen and that's about it. Half of the time I try it, the LEDs on the Tranzport's buttons light momentarily as I press them. This isn't always the case though. The batteries are definitely working due to the screen lighting up.

Can anyone hazard a guess as to what's going wrong here? Any help would be greatly appreciated.

Edited to add: I'm using Win XP 32-bit using the 64-bit Double Precision Engine in Sonar - just in case it's relevant.

Kindest Regards

Zipps

post edited by zippsinc - 2010/02/28 14:25:10
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    Raberje
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    Re:Tranzport won't work... 2010/02/28 13:09:55 (permalink)
    I was considering buying a Tranzport, I emailed sonar support and they told me they were experiencing problems getting it to work with Sonar.  So now I am considering an Alphatrack.  I will watch this thread to see if you get it working.
    #2
    Chuck E. Jesus
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    Re:Tranzport won't work... 2010/02/28 13:56:08 (permalink)
    works great with 8.5.2...
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    zippsinc
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    Re:Tranzport won't work... 2010/02/28 14:21:53 (permalink) ☄ Helpfulby digimidi 2018/05/12 20:45:54
    Thank you to the pair of you for looking in here.

    I've made a little progress but not out of the woods yet.

    It appears I never carried out the first step properly in the adding 'Control Surfaces' dialogue by choosing 'Frontier Tranzport' as the 'Controller Surface'. Mine was left as an ACT Controller with me only adding the Tranzport to the 'Input Port' and 'Output Port'. Therefore, my steps outlined in first post are amended to  read as an instruction:


    8. In Sonar, go to Options>>>Control Surfaces and click the little yellow + button/icon to add a surface and select 'Frontier Tranzport' as the 'Controller Surface' and then select 'Tranzport' for 'In Port' and 'Out Port'. Ensure this is confirmed in the 'Connected Controller/Surfaces' list before clicking 'Close'.


    With the above change in setup, I am now able to move through the tracks of my project and mute/arm/solo/play/record/stop/rewind/forward and use the wheel to move through the timeline.

    My only issue now is that the Tranzport's screen is blank and remains so.

    I've no idea what's going on. At least I'm now able to do what I primarily require the unit for - this being Remote interaction with Sonar. It sure would be nice to see something on the unit's display though.

    Funnily enough, the top row of characters look like greyed out blocks. However, earlier today I had the first character blinking darker than the rest - kinda like a type cursor would flash.

    Any ideas? Dud unit? I hope not as I bought it a month ago and never had time to test it at the time. I've squat chance of a refund.


    Regards

    Zipps
    #4
    Susan G
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    Re:Tranzport won't work... 2010/02/28 15:35:37 (permalink)
    Any ideas? Dud unit?

    It might be, unfortunately. My works fine. I'd try changing the battery, or at least you should check its level using the Battery button. It's possible to see something on the display even with a very low level (mine's at one * right now, for example), but it's still worth changing it just to eliminate that as the possible problem.

    -Susan

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    #5
    zippsinc
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    Re:Tranzport won't work... 2010/02/28 16:15:10 (permalink)
    Hi Susan

    Thanks for that.

    I'm afraid I can't check the battery level. My buttons do not make any difference to the screen.

    I'm going to have to wait until I get more batteries. I just tried putting in some rechargables. I always have 5 or 6 ready fully charged for my camera. They were AA size just like the brand new Duracells which came with the unit. They are also the same chemical type. However, the rechargables were fractionally larger in girth than the Duracells and struggled to fit in the battery compartment and were very difficult to prize out when I went to remove them. Very odd indeed. Anyway...the rechargables did not work at all and didn't even light the screen.

    I'll try the new batteries. If that doesn't work then it's back to the drawing board. I think my unit goes theough its hardware test (as detailed in the manual) but does not display the things on the screen.

    I'm also going to email Frontier Designs support.


    Thanks again Susan. Much appreciated.

    Zipps




    #6
    bitflipper
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    Re:Tranzport won't work... 2010/02/28 16:18:21 (permalink)
    There is a process (TranzportApplet.exe) that has to be running. If it's running, there will be an icon in the Notification Area (the right-hand part of the task bar where the time of day is displayed). If it's not there, you need to add it to your startup items via the Startup tab of the msconfig utility.


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    #7
    bitflipper
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    Re:Tranzport won't work... 2010/02/28 16:20:25 (permalink)
    BTW, there are no problems that I know of with Tranzport and SONAR. I've used mine with versions 5, 6, 7 and 8 without issues.


    All else is in doubt, so this is the truth I cling to. 

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    #8
    Susan G
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    Re:Tranzport won't work... 2010/02/28 16:29:40 (permalink)
    If it's running, there will be an icon in the Notification Area (the right-hand part of the task bar where the time of day is displayed).

    Right, but Zipps said in #6 of his first post that the icon was there.

    -Susan

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    #9
    bitflipper
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    Re:Tranzport won't work... 2010/02/28 22:16:12 (permalink)
    Uh, yeh. I just re-read the post. Sounds like the unit's LCD may be broken. However, low batteries can cause the LCD to dim to the point that it's unreadable. If the Tranzport's been sitting unused for a long time the battery terminals may be corroded. The first thing I'd do is pull the batteries, gently clean the terminals with a very fine-grit sandpaper and then install new batteries.


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    Dave Modisette
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    Re:Tranzport won't work... 2010/03/01 08:10:52 (permalink)
    I was considering buying a Tranzport, I emailed sonar support and they told me they were experiencing problems getting it to work with Sonar.
    That would be bad advice from SONAR support.  I've never had any problems with my Tranzport and SONAR. 

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    Billy Buck
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    Re:Tranzport won't work... 2010/03/01 10:58:32 (permalink)
    That would be bad advice from SONAR support. I've never had any problems with my Tranzport and SONAR.

     
     
    Yes, SONAR support is badly misinformed. The TranzPort has always worked in SONAR. I have used it in every SONAR version since 2005. There is even a SONAR specific plugin that Frontier created that adds all kinds of extra features. The latest SONAR plugin v1.3.3 is working great for me in SONAR v8.5.3.
     
    As an aside, I recently had to send my unit back to Frontier support (in NH) a couple of weeks ago to get fixed. The transmitter & USB receiver were not linking. I got it back about (10) days later all fixed and good as new. Apparently,
    the USB receiver needed to be fixed so it could link with the receiver, but all is good now and working great in SONAR. Since it was out of warranty (I have had it almost 5 years now) it cost me about about $50 ($25 S/H roundtrip & $25 labor), but the email communication with Frontier support (Mike) and the fairly quick turnarund made me a happy customer. Anyway, I am glad I got my TranzPort working again. Man, I love that little thing!
     
    Cheers,
     
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    papa2005
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    Re:Tranzport won't work... 2010/03/01 11:07:11 (permalink)
    Billy Buck,

    Nice to a positive story about support! I've often considered getting a device such as the TranzPort, just never made the move. I'll be giving it further consideration after reading your post!

    Regards,
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    dantarbill
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    Re:Tranzport won't work... 2010/03/01 13:59:25 (permalink)
    papa2005


    Billy Buck,

    Nice to a positive story about support! I've often considered getting a device such as the TranzPort, just never made the move. I'll be giving it further consideration after reading your post!

    I wish you luck in finding one that is still available for sale (retail). 

    The "Bananas at Large" website claims to have them available (http://www.bananasmusic.c...Remote-Control).  Most other retailers indicate that it has been discontinued.

    Dan Tarbill
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    zippsinc
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    Re:Tranzport won't work... 2010/03/01 14:53:40 (permalink)
    bitflipper


    Uh, yeh. I just re-read the post. Sounds like the unit's LCD may be broken. However, low batteries can cause the LCD to dim to the point that it's unreadable. If the Tranzport's been sitting unused for a long time the battery terminals may be corroded. The first thing I'd do is pull the batteries, gently clean the terminals with a very fine-grit sandpaper and then install new batteries.


    Thanks Bitflipper. I'm gonna give that a try eventually. I'll give the folks at Frontier a shout first and see what they say as they sound like they're nice folks who will help.

    Incidentally, my LCD lights up fine with a healthy level of brightness but it could still be faulty none-the-less if nothing is readable on it.

    I'll post back and let you know if I get any further forward.

    Thanks everyone for chipping in here. You're help is much appreciated.


    Zipps
    post edited by zippsinc - 2010/03/01 14:55:22
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    zippsinc
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    Re:Tranzport won't work... 2010/03/13 19:00:05 (permalink)
    Hi again

    Tried new batteries in the unit. Same thing unfortunately. No action on the LCD Screen except for it lighting up.

    Thanks everyone for your help. Much appreciated.

    Zipps.

     
    post edited by zippsinc - 2010/03/17 16:00:02
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    xLeviathanx
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    Re:Tranzport won't work... 2010/03/13 22:55:45 (permalink)
    Zipp, I don't think anyone has mentioned it and sorry if they did cause I just browsed through the post, but anyway, if the LCD contrast is all the way to the right, you won't see anything on the TranzPort screen. Try this

    1. Press the Backlight button to turn off the back light (if you have it on, otherwise jump to step 2)
    2. Press and hold the Backlight button and turn the wheel to the left. The LCD should say "Adjusting Contrast", keep turning to the left.

    If that's it, the numbers should slowly start to appear on the LCD and continue turning the wheel and holding the backlight button until you are satisfied.

    Hope this helps cause the Tranzport is a genius invention worth it's weight in diamonds :-). No home recordist should live without one (you can tell I'm in love with mine)
    post edited by xLeviathanx - 2010/03/13 22:59:27

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    riojazz
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    Re:Tranzport won't work... 2010/03/14 00:13:01 (permalink)
    Good call, XLeviathax.  It sounds like the unit is functioning, but nothing is visible on the screen.  If your method fails, maybe he just plain has a broken LCD screen.


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    Susan G
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    Re:Tranzport won't work... 2010/03/14 00:22:07 (permalink)
    Yes, good call! I hope that's it, although I'm a little skeptical, based on a quick test here. I didn't lose or gain any characters, just saw an adjustment in the contrast.

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    MatsonMusicBox
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    Re:Tranzport won't work... 2010/03/14 09:36:22 (permalink)
    Dunno  about the issue ... but just another person saying that my TranzPort works great with multiple versions of SONAR. It's one of the best purchases I've ever made and indepsendible for an engineer/musician ... a one-man-show.

    KenM

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    zippsinc
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    Re:Tranzport won't work... 2010/03/14 10:41:29 (permalink)
    Thanks XLeviathax

    Unfortunately, this just showed the same top row of full block-like characters from bright LCD to no LCD light. Thanks for the suggestion. I really appreciate you pitching in. I'm willing to try anything.

    I would like to thank everyone else who pitched in too. You're a great bunch here on Cakewalk.

    At least on the upside, I can still use the  for remote DAW usage. The only thing I would have liked would have been to see my levels as I tracked. Looks like I'll just have to have a run through or two and then pop through to my Daw to see my levels on playback and then go from there.

    I know how indespensible these units are to everyone. I'm just wondering if another company will ever produce something similar. Cakewalk perhaps?

    I also read somewhere that someone had developed an App so that you could use a laptop on a network. Worth looking into I guess.


    Thanks Again

    Zipps
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    riojazz
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    Re:Tranzport won't work... 2010/03/14 11:26:07 (permalink)
    zippsinc

    I also read somewhere that someone had developed an App so that you could use a laptop on a network.
    More info on that would be nice.


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    zippsinc
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    Re:Tranzport won't work... 2010/03/14 15:35:19 (permalink)
    riojazz

    More info on that would be nice.


    I'm sure I read it on Gearslutz. I've just spent the last 30 mins searching through several of the Tranzport's posts on there and couldn't find it. If I come across it, I'll be sure to post back.


    Regards

    Zipps


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    riojazz
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    Re:Tranzport won't work... 2010/03/14 15:52:19 (permalink)
    Appreciate the effort.  It would be nice to learn more about this alternative.



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    mrfitz
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    Re:Tranzport won't work... 2010/03/14 16:38:22 (permalink)
    zippsinc


    Thanks XLeviathax

    Unfortunately, this just showed the same top row of full block-like characters from bright LCD to no LCD light. Thanks for the suggestion. I really appreciate you pitching in. I'm willing to try anything.

    I would like to thank everyone else who pitched in too. You're a great bunch here on Cakewalk.

    At least on the upside, I can still use the  for remote DAW usage. The only thing I would have liked would have been to see my levels as I tracked. Looks like I'll just have to have a run through or two and then pop through to my Daw to see my levels on playback and then go from there.

    It sounds like it's not receiving info back from sonar. Double check that you have both input and output selected in the controller/surfaces dialog.

    I've had this happen before and it was because I had inadvertently removed the output in sonar. Sonar  would take input from the tranzport, but it wouldn't show anything on the tranzport screen.



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    #25
    zippsinc
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    Re:Tranzport won't work... 2010/03/14 17:32:57 (permalink)
    mrfitz
    It sounds like it's not receiving info back from sonar. Double check that you have both input and output selected in the controller/surfaces dialog.

    I've had this happen before and it was because I had inadvertently removed the output in sonar. Sonar  would take input from the tranzport, but it wouldn't show anything on the tranzport screen.


    Thanks mrfitz. This would make sense but I'm not sure if that's what's happening. I think I already have this covered. Although I followed the instructions when setting up, there may be something I'm not doing correctly that Sonar/Tranzport user may spot. Therefore, I've taken a snapshot of my settings. Please let me know if there is anything I've done wrong. The Tranzport is set to Native in the system tray. Incidentally, my audio interface is unplugged when I'm not using it so that's why it is unselected as a midi device for now.







    Regards

    Zipps

    #26
    mrfitz
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    Re:Tranzport won't work... 2010/03/14 20:19:16 (permalink)
    With the USB receiver unplugged, you turn on the tranzport, does it says "Tranzport v1.00" in the display?

    Did you delete the entry for the transport when you realized you had selected act controller, or did you just change it? You may want to delete and add it right, maybe there is something phlooey about the settings after the change.

    Grabbing at straws here, I'd really like to see you get it working, I really like mine.

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    #27
    zippsinc
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    Re:Tranzport won't work... 2010/03/15 18:15:15 (permalink)
    mrfitz


    With the USB receiver unplugged, you turn on the tranzport, does it says "Tranzport v1.00" in the display?

    Did you delete the entry for the transport when you realized you had selected act controller, or did you just change it? You may want to delete and add it right, maybe there is something phlooey about the settings after the change.

    Grabbing at straws here, I'd really like to see you get it working, I really like mine.


    Thanks mrfitz. I really appreciate the help.

    The unit doesn't say anything when it's powered up without the receiver plugged in. It's the same old story with the top row of block-like characters.

    I also tried deleting everything which was ever input as a control surface. Still no joy.

    Seeing as everyone keeps on raving about the Tranzport and how indespensible it is and of how thin on the ground they are nowadays, I've got another one on the way -  from a different continent this time. I'm hoping that it won't be part of the batch mine come from. My woes appear to be a fairly isolated incident though. Nobody has ever posted anything along the lines of my problem - even on the Frontier forum so fingers crossed.

    I think it's become personal now that I get one that works. I dunno, I had a weak moment when I came across it on eBay last night. If I'm unlucky enough to get another dud with the same problem - I'll probably just laugh and move on. 

    I'll let you know how it goes.


    Cheers for all your help folks. You're a swell bunch.

    Zipps


    #28
    riojazz
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    Re:Tranzport won't work... 2010/03/15 18:52:42 (permalink)
    I still think your screen is broken.

    Best of luck with this.  The new one will allow you to know for sure.


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    mrfitz
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    Re:Tranzport won't work... 2010/03/16 16:30:25 (permalink)
    riojazz


    I still think your screen is broken.

    Best of luck with this.  The new one will allow you to know for sure.


    Yep, I think you're right. It should say "Tranzport v1.00" when it's turned on.

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    phenom 9600 x4
    Win 7 x64 Home Prem
    4 gigabytes ram
    a homebrew champ
    and a telecaster

    #30
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