Tried to buy X3 during the Savings Festival, no luck

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Kylotan
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2014/06/01 10:39:09 (permalink)

Tried to buy X3 during the Savings Festival, no luck

The full saga is over in the Coffee House - http://forum.cakewalk.com/Trying-to-buy-X3-during-the-Savings-Festival-no-luck-m3046228.aspx - but I'm reposting here after being advised that nobody would see it there. The summary is:
  1. Tried to buy Sonar upgrade during sale - was told to contact support
  2. First link for contacting support didn't work
  3. Second link for contacting support produced an error
I would love it if someone at Cakewalk would look into this.

Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
 
Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
#1

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    robert_e_bone
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/01 11:26:53 (permalink)
    Try sending a Private Message to Noel and/or Ryan, from Cakewalk.  They may poke into the forum over the weekend, and have also been pretty good at getting these kinds of things resolved.
     
    If no word back from them by Monday 1:00 - try calling support.  :)
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
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    #2
    Kylotan
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/01 11:37:59 (permalink)
    I'm happy to wait until Monday to hear back from them - the time-sensitive bit finished yesterday anyway. I can't phone support though - international calls are too expensive!

    Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
     
    Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
    #3
    robert_e_bone
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/01 12:07:17 (permalink)
    I understand - I still recommend that you shoot a PM to Noel/Ryan if no response by Monday, as there may a larger issue they would want to deal with than a single purchase failure.  :)
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #4
    fb.seeker
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/01 18:35:31 (permalink)
    From my email from them just clicked then went thru the purchase OK.
    Already have...wudn't-cha know I paid more...
    Anyway try out this link and good luck.
    http://www.store.cakewalk...ductid=10-CXSP3.00-30E

    FrankB "Our Home is Over the Next Hill" Johnny Cash http://www.youtube.com/user/fbseeker?feature=guide
    #5
    Kylotan
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 07:15:53 (permalink)
    I went through exactly the same link in the first place, and encountered the problems I posted on the other thread. And there's little point me trying it again now since the price has gone up.

    Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
     
    Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
    #6
    robert_e_bone
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 07:49:27 (permalink)
    Cakewalk can certainly honor the price you tried to purchase the product for while it was on sale.
     
    You may well need to contact them.
     
    While I understand that an overseas call would be a bit pricey, I DID suggest you send a Private message to Noel Bothwick and/or Ryan Munnis.
     
    I have seen them jump in and fix other orders that were having trouble in the past, and do not doubt that they could and would jump in and assist you with this one.
     
    Soooo, rather than let another day go by, why not construct and send them a message, asking for some assistance with this?  There is clearly some sort of glitch with the order page/process.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #7
    Kylotan
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 07:51:50 (permalink)
    Bob, I was replying to the other poster, not you. I will PM one of those people as soon as I have some spare time to give the matter my full attention. Cheers!

    Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
     
    Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
    #8
    robert_e_bone
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 09:20:14 (permalink)
    I got it - I wasn't meaning any 'tone' in my other post - just reinforcing the PM concept.  :)
     
    I hope they get it sorted out for you.
     
    X3 ROCKS!
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #9
    Kylotan
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 11:11:33 (permalink)
    Have sent the PM. Unfortunately I can't even log into the Cakewalk Store now since I asked for a password reset and it never came through! I think someone needs to go through and reboot all their servers... ;)

    Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
     
    Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
    #10
    Beepster
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/02 11:17:02 (permalink)
    You could try Andrew Rossa too. He's helped me out quite a bit in the past and I think he's around here a little more often. Cheers.
    #11
    Splat
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/03 00:24:42 (permalink)
    Check your spam folder.cheers...

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
    #12
    robert_e_bone
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/03 06:22:15 (permalink)
    Maybe you need another PM to ask for help with the reset, if notification hasn't gone to spam folders, as Alex had suggested you check.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #13
    Kylotan
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    Re: Tried to buy X3 during the Savings Festival, no luck 2014/06/03 08:45:08 (permalink)
    It's ok, Ryan fixed up my store password. But the email never did get delivered.
     
    I was going to say that we're working on solving my original problem - ie. buying the software - but the PM I sent about that seems to have disappeared. Or maybe I dreamt it!
     
    EDIT: Actually, no, now I think about it I clearly remember the forum giving me the "Your message has been delivered to: Ryan" message last night. It's just lost or destroyed it somehow. Ah well, I've sent another message...

    Sonar Platinum (Newburyport) / Win 8.1 64bit / Focusrite Scarlett 6i6 / Absynth / Kontakt / Play / Superior Drummer 2 / ESP LTD guitar / etc
     
    Twilight's Embrace - gothic/death metal | Other works - instrumental/soundtracks
    #14
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