Trouble downloading files... (CUSTOMER SUPPORT NOT WORKING)

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KyRo
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2013/09/24 22:32:27 (permalink)

Trouble downloading files... (CUSTOMER SUPPORT NOT WORKING)

Hi all,
 
I've tried sending this to Cakewalk's Order Support, but I just get an error message there as well :P Browser independent. Not very helpful! Anywho...
 
 
I'm having trouble downloading a couple items from my store account. Whenever I try to download either of them, I get an error page that reads:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error><Code>AccessDenied</Code><Message>Request has expired</Message><RequestId>C0675B29FE6407B3</RequestId><Expires>2013-08-29T16:14:26Z</Expires><HostId>hlhEShrc6zgu3ExZ+7Wmd3bW5ppArzalqzrARN0SV9T3lNII10+BQRiq4GMwcdSX</HostId><ServerTime>2013-09-25T02:21:10Z</ServerTime></Error>

The items I'm trying to download are:
1) v 1.0.1 installer - ProChannel Concrete Limiter
2) Free Video: SWA Complete SONAR X2

The problem has persisted for several weeks. Can someone (preferably a baker!) please help me figure out how to get these files downloaded successfully? Thank you!
#1

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    scook
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    Re: Trouble downloading files... (CUSTOMER SUPPORT NOT WORKING) 2013/09/24 22:37:00 (permalink)
    You might want to PM one of them. Several of the links have been reported broken recently.
    #2
    KyRo
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    Re: Trouble downloading files... (CUSTOMER SUPPORT NOT WORKING) 2013/09/25 21:12:15 (permalink)
    Thanks, scook. Anyone in particular you would recommend that more likely handles these kinds of things?
    #3
    scook
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    Re: Trouble downloading files... (CUSTOMER SUPPORT NOT WORKING) 2013/09/25 21:29:08 (permalink)
    There were a bunch on the site yesterday when I posted. Start with Ryan Munnis.
    Good luck.
    #4
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