Helpful ReplyUK law states you now have 30 days to get your money back...

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Doktor Avalanche
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2015/09/30 21:20:23 (permalink)

UK law states you now have 30 days to get your money back...

As all software has flaws you are now entitled to get your money back giving a reason within 30 days..
 
http://www.bbc.co.uk/news/business-34403005
post edited by Doktor Avalanche - 2015/09/30 21:31:40

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    cclarry
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    Re: UK law states you now have 30 days to get your money back... 2015/09/30 21:27:48 (permalink) ☄ Helpfulby rtucker55 2015/09/30 22:46:17
    Well...I sure hope that comes to the US...
    That would sure make these Bozo's stand up and
    take notice...


    #2
    ampfixer
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 13:50:35 (permalink)
    Laws don't mean much without enforcement and that's where it all falls apart.

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    sharke
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 14:36:27 (permalink)
    In the case of software I can just see that clogging up the small claims court as customer and vendor battle it out over what a "reasonable" number of bugs is, given that there is no expectation that complicated programs are bug free. I mean does finding a small GUI bug entitle you to a refund? How about a bug that only crops up now and then?

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    kitekrazy1
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 19:26:23 (permalink) ☄ Helpfulby TerraSin 2015/10/02 02:33:54
    That would be the kiss of death for Ubisoft if that ever happens in the gaming industry.

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 19:58:36 (permalink)
    sharke
    In the case of software I can just see that clogging up the small claims court as customer and vendor battle it out over what a "reasonable" number of bugs is, given that there is no expectation that complicated programs are bug free. I mean does finding a small GUI bug entitle you to a refund? How about a bug that only crops up now and then?



    Not even developers can agree what is a bug and what isn't sometimes... A court of law isn't likely to fare better IMHO.

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    Zo
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 20:49:39 (permalink)
    Faulty goods ... well Relab 480 would have gone bankrup the first year lol

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    yorolpal
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    Re: UK law states you now have 30 days to get your money back... 2015/10/01 21:37:01 (permalink) ☄ Helpfulby cclarry 2015/10/01 21:47:30
    Wouldn't that be somethin though? It would certainly separate the chaff from the wheat right quick, now wouldn't it? Painful. Acrimonious. But paradigm altering.

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    post edited by yorolpal - 2015/10/01 21:47:04

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    TerraSin
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 02:25:53 (permalink)
    kitekrazy1
    That would be the kiss of death for Ubisoft if that ever happens in the gaming industry.


    I believe those are called "features". The new Rainbow Six: Siege is loaded with "features".
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    LaszloZoltan
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 03:20:34 (permalink)
    Doktor Avalanche
    Not even developers can agree what is a bug and what isn't sometimes... A court of law isn't likely to fare better IMHO.



    ahhh, yes, but the lawyers will definitely fare much much better
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    azslow3
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 04:16:59 (permalink)
    Many physical products and services are advertised with 30 days money back guarantee, and some software as well. Many stores claims that for everything... except "unpacked" audio/video/software content.
    But I have seen some strange software related scenario: you have 30 days money back for the device, TILL you have registered the software which comes with it (and the device is sometimes useless without this software). If you find the software has too many bugs (may be triggered by beta quality drivers, but why that should matter) and the hardware has no problems, you have already lost 30 days return right and you can not use guarantee. May be new rules can help avoid that.

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 11:18:01 (permalink)
    If I was a small software developer I would simply give everybody a 30 day free trial and not let that expire regardless of whether a product has been bought, just add it on and turn that remaining time into a cool off period... Then it's hard to argue anything in court.
    post edited by Doktor Avalanche - 2015/10/02 11:28:07

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    yorolpal
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 13:41:16 (permalink)
    Isnt that what a two week or a 30 day no restrictions demo is for? 

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    Vastman
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 14:53:18 (permalink)
    I think this will force some decent changes... a shift to more unrestricted timed out demos; a shift to revocable license platforms like NI's and ILok's systems to protect developers; better software QA...
     
    Seems to me the one downer is that wave file products, which are truly useful for visualizing and placing impacts, risers, and whooshbangs in a timeline might go by the wayside...things like Alpha, Bravo & Juggernaut...  that would be sad.  Maybe a developer could offer a locked down file system until a 30 day return expired then provide the waves after.
     
    All in all, a good move... forces some changes and removes the whining rational behind many who complain about protection systems....which might allow more good developers to survive.

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    smallstonefan
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 15:43:53 (permalink)
    Ultimately you'd have a lot fewer developers producing products and would be paying a lot more for each product available. Not necessarily a win overall...

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 16:37:39 (permalink)
    smallstonefan
    Ultimately you'd have a lot fewer developers producing products and would be paying a lot more for each product available. Not necessarily a win overall...


    Not seeing how a 30 day return amounts to fewer developers. I could imagine Republicans however using that as some sort of excuse to take away consumer rights (not saying you are Republican!).

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    smallstonefan
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 17:26:53 (permalink)
    I am not a republican. :)
     
    The reality is all software has issues, and good companies address them and evolve over time; no one gets it perfect right out of the gate.
     
    What I am saying is if you open up a nebulous return policy which allows anyone with buyers remorse to return for some such "bug" or "missing feature" then you will have a problem. Most guys here with GAS would return a lot of product if they could within 30 days. Developers would have a hard time managing cash flow, and they would have to invest heavily in development and QA to make sure each and every potential issue was squashed to prevent such returns - a bigger expense and time suck than you can imagine if you're not producing commercial software.
     
    Buyers should be protected, but so should the development shops.
     
     
     

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 17:58:46 (permalink)
    Could easily be managed though, see just before my last post as to how. Just give away the product for 30 days. Then take their money on day 31.

    If lots of people returned or cancelled their product so what, doubt it will lose sales and if it does it will probably improve quality, decades ago most people used pirated software, and somehow the industry managed to survive. Not only that the people who used pirated products ended up buying the product much later. Was a very good loss leader..

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    smallstonefan
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 19:27:45 (permalink)
    Wow, I disagree with you on so many levels there. :) I'll just agree to disagree and bow out of this one...

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/02 22:53:49 (permalink)
    By all means happy to hear the arguement. This isn't a right or wrong discussion. Interested to listen honestly...

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    mudgel
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    Re: UK law states you now have 30 days to get your money back... 2015/10/03 05:41:51 (permalink)
    With the litigious nature evident in some first world countries i can see this leading to many of the smaller developers no longer being able to cover the new costs this type of law will naturally pass time n tthe developer. Sad days ahead me thinks for the little guy. That goes for companies like Cakewalk who in this industry is a little guy.

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    Doktor Avalanche
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    Re: UK law states you now have 30 days to get your money back... 2015/10/03 10:21:56 (permalink)
    mudgel
    With the litigious nature evident in some first world countries i can see this leading to many of the smaller developers no longer being able to cover the new costs this type of law will naturally pass time n tthe developer. Sad days ahead me thinks for the little guy. That goes for companies like Cakewalk who in this industry is a little guy.


    May help him as all the customer gets back is a refund, not a refund plus damages. After 30 days it's going to be harder for the customer to complain. If he's offering a 30 day trial then no problems.
    post edited by Doktor Avalanche - 2015/10/03 10:31:48

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