UPDATE AGAIN AGAIN - Cakewalk now supporting EUCON in 64 bit

Hi noiseboy,

is there some problem with the 64bit version ?.

Just curious - looking quickly at the AVID and Cakewalk sites, you'd cetainly think it's supported under Sonar 8.5.
Is it the 'special EUCON software/features' stuff where it's not playing nice ?.

Does it work as a Mackie ?.
Hope there's a solution to get it running.

Cheers - Cliff

The thing to remember with Euphonix (now Avid) and the MC series of controllers is that they are way late to the Windoze support party. It's only in the last few months that support outside the Mac world has been available for these controllers. That being said I'd not hold my breath waiting for 64 bit support in ANY version of Windoze.

Sonar 7 supported (and touted) Eucon compatibility. Up to about version 8.31 all was good -  but it was all downhill from there. (and you needed a Mac to host the control software)

Avid did finally release Windows drivers - both 32 and 64 bit. So if your DAW supports it you're good on Windows now. Unfortunately the (quite old) Sonar plugin is 32-bit only.
BTW, the 32 bit versions of sonar and the Eucon plugin do work with Win7 32bit and Eucon 2.57 or higher.


-Dan

Fog
I'm trying to be objective as I use a number of things by rival companies. it's tricky when more than 1 company is involved though, as I've found out a number of times myself.

Yes it certainly can be tricky.

I can see how the OP would have looked at the Avid and Cakewalk sites, with a crystal clear impression that the Euphonix was/is
supported in Sonar 8.5

The Cake KB page he pointed to (last updated 2/15/2011) says this about Sonar 8.5 ...
The EuCon Control Surface plug-in essentially enables SONAR and Project5 users to use any Euphonix Control Surface, including the MC, the System 5-MC and more.


There's no mention about 32/64 bit compatibility, but I think most people (who haven't been bitten before) reading that
page would automatically and quite justifyably think they were all good to go with "any Euphonix Control Surface".

The "Software compatibility" page on the Avid site points to the Cakewalk KB page, and again no mention of 32/64 bit compatibility.


Really, I think Cakewalk and Avid should update their web pages to more accurately reflect the current state.

If I purchased both of the products in New Zealand and found they did not work together, I would be able to get a
full refund on both products under the New Zealand consumer protection laws.

And further to that, if Avid and Cakwalk were New Zealand companies, they would have to change all their advertising and
web pages to accurately reflect the truth.

I can certainly empathize with the OP and the situation he's found himself in here.

VERY late to Windows to be sure.  But seriously - if you advertise on your website for 5 months that something works with your product so people buy on this basis, and it doesn't and you show no intention of correcting it, that's a pretty serious situation.  If Cakewalk were a UK company, that would almost certainly be illegal under the Trades Descriptions Act, not sure if there is an equivalent US law.

Cakewalk can't even use a defense of oversight - they admit they've known this was the case, but continue to spread the misinformation while suckers like me spend nearly £1k on their duff advice and no prospect of a fix.  The more I've thought about this, the angrier I've got.  Can you tell?!!!

I really do think it sucks that the consumer has to do so much reading through sales blurbs, specifications, then further research,
and can still end up without a satisfactory result.


Hey Noiseboy, can you get a refund on the Euphonix and get something else instead ?.
Of course you may not want to do that, but just wondered if it's an option.


Best wishes to you anyway,  I hope you can get something satisfactory in place without more frustrations.
Maybe you should fill in the feature request ?.

Take care :-)


Cheers - Cliff

OK, some more positive news.  I had a response to my response, which I think I'll post here so nothing gets lost in translation:

We do sincerely apologize for the confusion here. The feature request has already been entered and our developers are aware of the issue. I’ve sent out another reminder on the request to try and help further along production. A feature request from you may help add severity to the production. However, I will make sure the request is red flagged.

Now, that is a lot more constructive - talk of red flagging requests is more like it.  I hope this will get results sooner rather than later, and based on this reply I'm much happier to add my own voice in via the feature request.

Sorry, should have said, that's from Cakewalk.

Soap opera Episode #5.  From Euphonix:

As far as I am aware, both programs are compatible when running in 32 bit mode.



With regards to 64 bit compatibility, this sounds to me to be very much down to Cakewalk, but I have informed our development team that customers are being told by Cakewalk that the whole process was on hold because of us. 

I personally cannot comment on the substance of such a statement.

Absolutely hopeless.  Both companies not only blaming the other, but seemingly unwilling to pick up a phone and actually talk.  I feel like a marriage guidance counselor, not a customer.  SORT IT OUT, PEOPLE!!!!!

Just to report some more hopeful news - it looks like the two companies have finally been talking.  Lauren at Cakewalk sent me a beta 64 bit dll today - I don't seem to be able to install it at this point, but clearly this is progress.

BUMP - any word on this at all? 
I've got Sonar 8.5 Pro/X1 Pro and PT9 on a 64bit Windows 7 machine. Just got my Artist control and my MC Mix is coming in tomorrow....Works like a dream in PT9 but I'm frothing at the mouth to integrate this into some of my projects that are in Sonar...

PLEASE Cakewalk...bestow upon us the golden nugget that is the 64bit EuCon for Sonar...I started my studio with Sonar 6 Pro and never looked back until now

Hi folks,
 
Just a very brief note to let you know we are working on an update for EUCON/SONAR support that will include 64-bit support. We don't have an ETA on when it will be released however it is likely sooner than later. We will let you know more information when it becomes available.
 
Thanks for your patience and continued support.
 
Cheers,

For those that haven't seen it (I read it over on the DUC) apparently Avid has worked with Cakewalk and they now have Eucon drivers for Sonar X1 32 & 64 bit. Unfortunately nothing for earlier version of Sonar. See this:

Cakewalk announces updated 32 & 64 bit Eucon Sonar X1 support

It links back to a link on Cake's site for the download. You don't have to be a member of the DUC to read the post.

Thanks for the heads up JT - and the even better news (for me) is that it installed perfectly first time in Sonar Producer 8.5.3 64 bit.  Finally!

Thanks to Cakewalk - better late than never.  I suppose 8.5.3 won't be "officially" supported, but as long as it works, that's the main thing!