[UPDATE] Crashing With BFD3

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Mojo3432
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2015/02/09 19:03:56 (permalink)

[UPDATE] Crashing With BFD3

Hey Everyone,
 
I'm using SONAR Platinum and I just installed BFD3 a few days ago.  I'm not having very much luck though.
I can insert BFD3 in the Synth Rack and it will open fine.  I can load a kit and it loads right up.  But when I try to either sound one of the kit pieces individually or play any groove from the library...I get the dreaded faded white screen with a pop up box that says..."SONARPLT.exe Has Stopped Working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."
 
 
Any thoughts as to what may be causing this?
post edited by Mojo3432 - 2015/02/17 09:50:25

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#1

18 Replies Related Threads

    twaddle
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    Re: Crashing With BFD3 2015/02/12 13:29:48 (permalink)
    Did BFD3 create a crash log the next time you opened it?
    If so you should send it to techsupport@fxpansion.com .
     
    Was BFD3 running fine in X3 (if you had X3 of course?)
    I don't think the problem is with BFD3 even if other vsti's are running fine because nothing has changed in BFD3 whereas platinum has changed.
    There have been some other posts from people having issues with platinum and BFD3 so maybe search those and see if they offer any solutions.
     
    Good luck
     
    Steve

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    #2
    noynekker
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    Re: Crashing With BFD3 2015/02/12 23:12:26 (permalink)
    I have BFD3 running in Sonar Platinum without any issues, use it every day flawlessly, though I installed my BFD3 when running Sonar X3. So we know it works in Platinum, and your computer specs are certainly up for running BFD3.
     
    I'm thinking something happened in the install or it's a configuration issue.
    Can you offer a bit  more information for troubleshooting ?
     
    How is BFD3 set up . . .
    Installed on OS drive with samples / grooves on another drive, or OS and samples all on the same drive ?
    You're sure you installed the 64 bit version ?
    How are you inserting it into Sonar, as a Simple Instrument track, or with Audio and Midi tracks separated ?
    Are you loading BDF3 onto your "Normal" start up template with other plugins loaded as well ?
    Do you have a certain preset loading on BFD3 start up, in Preferences - Data ? Have you tried setting it to "don't load anything" and then calling up a different preset after the plugin has loaded ?
    Are you able to browse the different Groove Pallettes before the crashing occurs ?
    What about running BFD3 in stand alone mode, outside of Sonar, does that work ?
     
     

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    #3
    ampfixer
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    Re: Crashing With BFD3 2015/02/12 23:47:57 (permalink)
    If it's crashing Sonar there will be a dump file. The smart guys look at those files to find the culprit. You may want to find that file and send it to tech support for a look. 
     
    Does it work in stand alone mode? Sounds like BFD is crashing Sonar when it tries to use the audio engine. Call the wizards.

    Regards, John 
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    #4
    Bristol_Jonesey
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    Re: Crashing With BFD3 2015/02/13 03:38:04 (permalink)
    BFD3 is working fine with Platinum here as well.

    CbB, Platinum, 64 bit throughout
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    #5
    Mojo3432
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    Re: Crashing With BFD3 2015/02/13 11:53:51 (permalink)
    twaddle
    Did BFD3 create a crash log the next time you opened it?
    If so you should send it to techsupport@fxpansion.com

     
    Hey Steve.  Yeah....BOY do I have crash logs!!! :)
    I have been trying to get some answers from the folks at Fxpansion, but WOW....talk about slow customer service.
    You may get one response from them today and then not here anything for 4 or 5 days after that.  I know I'm not their only customer and they must be busy as well, but it's a pretty painful process so far. 

    Thanks

    CUSTOM AUDIO PC:
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    #6
    Mojo3432
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    Re: Crashing With BFD3 2015/02/13 12:04:59 (permalink)
    noynekker
    I'm thinking something happened in the install or it's a configuration issue.  How is BFD3 set up . . .

     
    I've been using BFD2 for a few years now.  Even with X3e and all was good.  Then I upgraded to Platinum and a week later also upgraded to BFD3.  I foolishly never tested BFD2 in Platinum - I never had a concern that it wouldn't work.  
     
    And yes....I am using BFD the correct way....through the Synth Rack, etc, etc.  
    I too believe something is going wrong on the install.  I have completely uninstalled BFD2 and BFD3 (even deleting their folders from the registry) and did total reinstalls of both and I still have the same issue.
     
    I can insert BFD3....It opens right up.  I can load a kit....It loads the kit fast.  If I try to click on an individual kit piece or play a groove I get the infamous "faded white screen" with the pop-up that says "SONARPLT.exe has stopped working"!!!  And then Sonar just shuts right down.
     
    I know eventually it will get resolved, but until then - it's VERY frustrating. 
     

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    #7
    Bristol_Jonesey
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    Re: Crashing With BFD3 2015/02/13 12:10:37 (permalink)
    Does BFD3 work ok if you run it standalone?

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    #8
    Mojo3432
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    Re: Crashing With BFD3 2015/02/13 12:17:48 (permalink)
    Bristol_Jonesey
    Does BFD3 work ok if you run it standalone?

     
    Actually no.  It does the same thing in standalone.  
     
    That's why I believe something is going wrong during the install.
    I am installing from the USB.  That's what I purchased.  And the install seems "iffy" when I use it.  I don't really know how else to describe it.  I have even used it in a different port each time to make sure it wasn't my PC.
     
    Thanks
     

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    #9
    Leadfoot
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    Re: Crashing With BFD3 2015/02/13 13:06:14 (permalink)
    When you uninstalled BFD3, did you delete the BFD3 stuff in the registry before reinstalling? I installed from the USB drive, also. Works fine in Platinum here.
    #10
    Mojo3432
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    Re: Crashing With BFD3 2015/02/13 13:22:24 (permalink)
    Leadfootdid you delete the BFD3 stuff in the registry before reinstalling?



    Hey Leadfoot.  Yes I did, but thanks for the thought.  
     
    I'm going to try and take advantage of my 3 day weekend and take my time going through the whole process again step-by-step hoping it will finally take.
     
     That is...unless the wife has other plans for me.  Valentine's Day you know...Don't forget your flowers boys!! 

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    Leadfoot
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    Re: Crashing With BFD3 2015/02/13 16:27:36 (permalink)
    Best of luck Mojo! I just picked up my flowers too!
    #12
    Bristol_Jonesey
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    Re: Crashing With BFD3 2015/02/14 04:01:02 (permalink)
    I had problems installing BFD3 when it was first released using the supplied USB stick.
     
    FXpansion suggested instead of using the USB stick that I downloaded it all from their website and use this for the install.
     
    This worked

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    #13
    twaddle
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    Re: Crashing With BFD3 2015/02/14 07:40:27 (permalink)
    Mojo3432
    Bristol_Jonesey
    Does BFD3 work ok if you run it standalone?

     
    Actually no.  It does the same thing in standalone.  
     
    That's why I believe something is going wrong during the install.
    I am installing from the USB.  That's what I purchased.  And the install seems "iffy" when I use it.  I don't really know how else to describe it.  I have even used it in a different port each time to make sure it wasn't my PC.
     
    Thanks



     
    Hey Mojo
     
    If this is happening in standalone is BFD3 not producing crash logs the next time you open it?
    If it si you need to zip them up and send them to techsupport AT fxpansion.com also send the run time logs which you can find in, 'C:\Users\YOU\AppData\Roaming\FXpansion\BFD3\Run Time Logs.
     
    It's always best to get BFD3 up and running in stand alone before loading it into sonar or another sequencer.
    Other things you could try would be to make sure BFD3 is using asio in the options/audio, and make sure your asio drivers are up to date.
     
    Did you encounter any issues during the BFD3 install?
     
     
    Steve

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    #14
    Mojo3432
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    Re: Crashing With BFD3 2015/02/17 10:01:24 (permalink)
    So over the long weekend, I uninstalled any and all traces of BFD2, BFD3 and any BFD Expansion Packs from my machine.  I even deleted entries from my registry.  Now I am re-installing each element piece by piece and update by update.   
     
    However, this time I chose to download the core library for BFD3 instead of installing from the USB stick (as I believe the USB is the root of my issues).  It is INCREDIBLY slow.  After 24 hours of uninterrupted downloading I am only at 30%.  It's not hung up or anything...it IS progressing, but just very slow!!!
     
    Has anyone else who downloaded BFD3 experienced this?
     
    Thanks

    CUSTOM AUDIO PC:
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    • Windows 10 Pro 64-bit Edition Running Sonar Platinum
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    #15
    twaddle
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    Re: Crashing With BFD3 2015/02/17 10:09:58 (permalink)
    Mojo3432
    Has anyone else who downloaded BFD3 experienced this?



     
    Lots of people I'm afraid but thankfully I wasn't one of them.
    Bear in mind it is 37GB and that's a lot, I have a 60MB broadband speed, I started downloading about 11.30pm and it had completed when I got up the next morning so about 8 hours for me. What is you broadband speed?
     
    As for the usb being the cause I guess it's possible but I haven't heard of it before.
    Are you the administrator and do you have full user account control?
    If not you should make sure you do as I have know this to cause all kinds  of problems for people.
     
    Steve

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    #16
    Mojo3432
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    Re: Crashing With BFD3 2015/02/17 11:23:49 (permalink)
    Hey Steve,
     
    Yes, I am the administrator with full user control.  I'm at work right now so I can't check my speed, but I figure at this rate it will probably take the better part of 4 days and that is only if I stay off the internet for anything else so that I don't bog it down any more than it already is.
     
    I just hope that my connection doesn't time out or get interrupted in the meantime.  UGH...that would really suck.
     
    I initially tried two different times to install from the USB.  The first time, it got hung up and didn't do anything after being connected for over 30 minutes.  No progress what so ever.  I had to uninstall and re-install, and the next time I connected it to a different USB port and it immediately said that it was already installed.  This seemed to be erratic behavior.  Then when the program wouldn't work properly and kept crashing Sonar, I started thinking that it may be the source of the problem. 

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    #17
    jackson white
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    Re: Crashing With BFD3 2015/02/17 11:30:51 (permalink)
    Mojo, as I'm sure you know d/l speeds are usually server/traffic or maybe local disk capacity issues. I went with d/l for BFD3 and existing expansion packs for a new install, was 2-3 hours tops. 
     
    To your original issue, came across similar issues when attempting to load and run older projects done with BFD2. I installed BFD2 -after- BFD3 and it downgraded the license manager to an older version. Issues -seemed- to be related to the FXpansion license manager trying to run on project load when it didn't recognize the previously authorized content. After a bit of trial and error, was able to get things running with the latest license manager. But took several attempts. 
     
    FWIW, you shouldn't have to reload the audio to fix the problem. Just make sure you scan for content and confirm authorization before trying to use it. And a big +1 to twaddle's comments on running as administrator and confirming the audio engine BFD thinks it wants to use. Hope the latest go proves to be the charm, but noted a number of BFD2 crashes when running older projects in X3, almost always related to adjusting a kit piece parameter while the transport was running. Thinking I'd better work this out before a client asks to revisit an older project. 
     
    HTH. 
     
     
     

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    #18
    Mojo3432
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    Re: Crashing With BFD3 2015/02/17 12:05:12 (permalink)
    Hey Jackson and Twaddle...Thanks so much for the advice and input.
    I agree that my download progression seems highly suspect, but I guess I'll see it through at this point so that I can know for sure where I stand on this whole re-install process.
     
    If I do end up getting disconnected, I still have the USB plus all of the BFD3 audio and groove data installed and copied on a separate HD (from the initial install) that I can refer to.  It may very well come to that.  
     
    I will be sure to double check my admin status when I run and authorize my products in the License Manager. 
     
    Thanks again.  I'll let you know how I make out.

    CUSTOM AUDIO PC:
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    • Windows 10 Pro 64-bit Edition Running Sonar Platinum
    • Focusrite Saffire Pro 40 Interface, Focusrite ISA Two Premp and Blue Robbie - Mic Preamp
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