Helpful ReplyUPDATED 16/07/2018 Email from Cakewalk. Invitation to renew subscription...is this legit?

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MMontgomery
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2018/07/08 23:36:44 (permalink)

UPDATED 16/07/2018 Email from Cakewalk. Invitation to renew subscription...is this legit?

Concerned to receive and email from Cakewalk. Is this legitimate or a scam? The website to renew the subscription isn't even Cakewalk, its a company called Digital River. I've copied the text below, if anyone from Bandlab requires me to forward the email, please let me know. 

 
 
 
 
The subscription shown below will expire 6 days from today. Because you are a valued subscriber with us, we wanted to let you know of this and invite you to renew your service today.

Product Name                        Subscription Date  Expiration Date  Amount
------------------------------------------------------------------------------
SONAR Professional (Annual          07/15/2017           07/15/2018           $238.80


To renew your subscription, please place a new subscription order at http://drh.digitalriver.com/servlet/ControllerServlet?Action=DisplayHomePage&SiteID=cakewalk or contact us at noreply@cakewalk.com and have a service agent assist you with your renewal. Thanks for being such a valued customer and we look forward to serving you in the future!

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely, 
Cakewalk, Inc. Customer Service 
post edited by MMontgomery - 2018/07/16 20:48:11
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GjB
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/08 23:49:35 (permalink)
I received it too and assumed it was the real deal from the old Sonar payment system.
Of course, you needn't pay anything as that's for the old Sonar, which was replaced by Cakewalk by BandLab which is now free.
Delete the email.

Grateful Grant (web)
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scook
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/08 23:52:23 (permalink) ☄ Helpfulby tlw 2018/07/09 20:27:09
I believe Digital River was the last company Cakewalk used for its store. Cakewalk stopped selling their products last year when Gibson shut down Cakewalk operations. The email should not have been sent.
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MMontgomery
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/09 00:30:09 (permalink)
Thanks for the replies. Looks like it may be an automated email from Cakewalk of old. Probably worth someone at Bandlab taking a look.  It's not ideal that there is activity from the old company system firing out emails like this. 
 
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ronniejames
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/09 02:12:18 (permalink) ☄ Helpfulby tlw 2018/07/09 20:25:55
It's Digital River who made the mistake of sending this out not the "old" cakewalk which doesn't exist anymore.
 
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SandlinJohn
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/09 18:25:45 (permalink)
MMontgomery
Thanks for the replies. Looks like it may be an automated email from Cakewalk of old. Probably worth someone at Bandlab taking a look.  It's not ideal that there is activity from the old company system firing out emails like this. 

 
It probably is worth someone at BandLab looking at it. It should not affect your installed SONAR but it might and BandLab owns the keys to the activation servers so they can make sure your license continues. Even if you switched over to CbB you want them to check because you might have plugins that are potentially affected.

But that's on the remote chance not renewing would result in your license expiring. Digital River is not supposed to require any further renewals, but things slip through. Best to make sure you are covered, regardless.

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Euthymia
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/11 13:52:48 (permalink)
MMontgomery
Concerned to receive and email from Cakewalk. Is this legitimate or a scam?

 
It would seem, oddly enough, that it is indeed both.

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Noel Borthwick [Cakewalk]
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/12 13:15:49 (permalink) ☄ Helpfulby siordanescu 2018/07/13 06:42:01
ronniejames
It's Digital River who made the mistake of sending this out not the "old" cakewalk which doesn't exist anymore.
 



Did you contact them? They had been informed to shut down the service a long time ago so its definitely some left over automated email on their end. Please don't respond to any renewal emails since that is obsolete now.

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GregGraves
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/13 20:19:48 (permalink)
If you click the links, you can enter all your info and credit card!!! 

I am "Five Foot Wall" on Spotify, Deezer, etc.  Platinum, Windows 7 64bit, AMD FX-6100 hex-core @3.8ghz, 8 gig ram (never use more than 5 gigs), Delta 44, UM-2
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MMontgomery
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Re: Email from Cakewalk. Invitation to renew subscription...is this legit? 2018/07/16 20:46:43 (permalink)
Didn't contact them, I just ignored the email. I did however receive another email today informing me that my subscription has now been cancelled as I didn't renew it in time. It's clearly coming from cakewalk.com so if anyone at Bandlab would like the email forwarded for further investigation, let me know! Definitely an attempt, be it automated or not, to try and encourage people to make a purchase. The link is directed to findmyorder.com and it's operated by Digital River. 
 
Noel Borthwick [Cakewalk]
ronniejames
It's Digital River who made the mistake of sending this out not the "old" cakewalk which doesn't exist anymore.
 



Did you contact them? They had been informed to shut down the service a long time ago so its definitely some left over automated email on their end. Please don't respond to any renewal emails since that is obsolete now.




#10
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