UVi & Motu superb customer Service

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Bajan Blue
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2012/05/03 14:46:18 (permalink)

UVi & Motu superb customer Service

Just thought I would let you all know about some GREAT customer service for once.
Brought the UVi String Machines package - had a problem in Mach5 - they let me know immediately String Machines had been  written in the very latest script which is part of MAch5 upgrade coming out soon - but in any event I could use the UVi Workstation which had already been upgraded.
So I downloaded this - worked fine Stand alone but would not work in Sonar X1.
I let them know (all this was yesterday by the way). Today I received a download link to a new download version of the UVi workstation.
Downloaded, installed all perfect.
Now this is the test of any company in any field of business in my book - we all get things wrong sometimes, but the test is in how you put them right. In this case superbly.
Anyone think I could have had this experience with Native Instruments!!!!!
Cheers
Nigel

Nigel
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    DW_Mike
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    Re:UVi & Motu superb customer Service 2012/05/03 15:13:58 (permalink)
    I'd like to add my +1 to Motu also.

    And believe it or not, in my experiences with our very own Cakewalk.
     I've had nothing but excellent service.
    Now, I live on the east coast so calling is an option for me, and since they finally got rid of that God awful 'wait muzak' they had in the past, the 3 minutes I actually had to wait for a rep was tolerable. 

    But Sweetwater's service, customer support and tech support is by far the best out there IMO.
    I wish all company's ran like that.

    Mike   

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    #2
    Bajan Blue
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    Re:UVi & Motu superb customer Service 2012/05/03 16:08:19 (permalink)
    Mike
    Never really had to use Cakewalk's but I can definitely concur re Sweetwater - I have been using them for years, they are one of the few companies that will ship to Barbados and I always get fabulous, friendly and cost competitive service.
    Nigel


    Nigel
    Check out the first single from our new Album, On Top of the World
    https://www.youtube.com/watch?v=PTLVCOeTcTc
     
    Check out our latest videos on
    http://www.youtube.com/user/DevineLie/videos
     
    Check out our website
    www.devinelie.com
     
    #3
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