Unable To Update Rapture - 'Page Not Found'

Author
jimusic
Max Output Level: -64 dBFS
  • Total Posts : 1325
  • Joined: 2008/05/21 18:59:52
  • Location: Near Vancouver, British Columbia, Canada
  • Status: offline
2014/08/03 13:58:20 (permalink)

Unable To Update Rapture - 'Page Not Found'

Hey Buds,
 
I've searched under the forum section 'Cakewalk Instruments', but nothing came up.
 
I thought I'd try here - since most seem to chime in here. Also, I believe I saw something similar here about this a year ago or so.
 
 
Ok, so I have the original disk copies that I bought ions ago of both Rapture & Dim Pro.
 
I go to the 'Support By Product' areas, and the Rapture 1.1 Update link & some Dim Pro ones go to '404 Page Not Found', [and even suggests that I may be 'extremely lost' - which seems a bit passive-aggressive on Cake's part, considering that they're their f 'n pages and updates & not mine] -
 
but...anyway...
 
To go to the higher updates it says, you must have this update 'xx' installed first for both Rapture & Dim Pro. 
 
So what then, if Cake doesn't even have them available?
 
I'm stuck right there.
 
Anyone else work around this?
...........................................
EDIT:
There isn't even anything in their Knowledge Base or FAQs about Rapture, and yet they still continue to sell it.
 
wtf?
 
...'Page Not Found...It looks like the page you were looking for no longer exists, we couldn't find it or you are just extremely lost'...
 
You 'couldn't find' the updates for your own f 'n products Cake?
 
And I'm the one who's 'extremely lost' am I???
 
Considering I've dropped about $1900 here over the years, is this anyway to show 'support' for your long time paying customers & run your company?
 
Embarrassing!
post edited by jimusic - 2014/08/03 22:38:27



 
 
#1

4 Replies Related Threads

    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: Unable To Update Rapture & Dimension Pro - Pages Not found 2014/08/03 14:28:51 (permalink)
    Had no problem getting the DimPro 1.2 update. I reported the missing Rapture 1.2 download link. Report broken links here http://www.cakewalk.com/About/Email/1, they do get fixed.
    #2
    jimusic
    Max Output Level: -64 dBFS
    • Total Posts : 1325
    • Joined: 2008/05/21 18:59:52
    • Location: Near Vancouver, British Columbia, Canada
    • Status: offline
    Re: Unable To Update Rapture & Dimension Pro - Pages Not found 2014/08/03 15:04:51 (permalink)
    Ok, thanks scook. I'll do that. 
     
    Hopefully they'll fix it [them] sometime next week.



     
     
    #3
    jimusic
    Max Output Level: -64 dBFS
    • Total Posts : 1325
    • Joined: 2008/05/21 18:59:52
    • Location: Near Vancouver, British Columbia, Canada
    • Status: offline
    Re: Unable To Update Rapture & Dimension Pro - Pages Not found 2014/08/03 16:29:15 (permalink)
    Update: Seems like Dim Pro might be alright, but I have yet to fire it up and check it.
     



     
     
    #4
    jimusic
    Max Output Level: -64 dBFS
    • Total Posts : 1325
    • Joined: 2008/05/21 18:59:52
    • Location: Near Vancouver, British Columbia, Canada
    • Status: offline
    Re: Unable To Update Rapture & Dimension Pro - Pages Not found 2014/08/05 00:14:51 (permalink)
    Well I must say I'm impressed.
    When I submitted the tech support request, it said it could take up to 5 business days, and yet I was sent a link for the Rapture 1.1 update today already [Monday].
     
    Thanks - that was fast.
     
    Let's hope that does it.



     
     
    #5
    Jump to:
    © 2024 APG vNext Commercial Version 5.1