Uninstall - Reinstall

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Ruckman65
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2015/12/28 05:01:44 (permalink)

Uninstall - Reinstall

I have installed Sonar Platinum onto a new laptop and now want to uninstall it from the PC it was initially installed onto. The problems I have encountered so far -
1 When trying to run DPro, it does not recognize the Registration code. I first tried to register the Serial Number but that isn't recognized either.
2 No idea how to install Addictive Drums or the add on packs. I have installed the XLN online installer program but it does not recognize the product key for Addictive Drums which I can see on the Cakewalk/My-Accounts/Products page.
Do I need to 'de-activate' all of these products first before trying to re-register? If so, how? 

Win10 64bit Sonar Platinum
ASUS SSD 128gb
i7 Intel 2.8mhz
Toshiba Portable HD 2 gb x 3
16gb memory
Nvidia 960M
Komplete Kontrol S61 Mk II
Komplete Kontrol S49
Focusrite Sapphire 6i6
 
#1

2 Replies Related Threads
    Ruckman65
    Max Output Level: -88 dBFS
    • Total Posts : 148
    • Joined: 2015/02/12 09:25:03
    • Status: offline
    Re: Uninstall - Reinstall 2015/12/28 07:01:05 (permalink)
    I have solved the DPro issue. It needed to be run as administrator. The Addictive Drums issue still applies, unfortunately. 

    Win10 64bit Sonar Platinum
    ASUS SSD 128gb
    i7 Intel 2.8mhz
    Toshiba Portable HD 2 gb x 3
    16gb memory
    Nvidia 960M
    Komplete Kontrol S61 Mk II
    Komplete Kontrol S49
    Focusrite Sapphire 6i6
     
    #2
    Ruckman65
    Max Output Level: -88 dBFS
    • Total Posts : 148
    • Joined: 2015/02/12 09:25:03
    • Status: offline
    Re: Uninstall - Reinstall 2015/12/28 07:17:51 (permalink)
    Addictive drums issue now resolved, too. 

    Win10 64bit Sonar Platinum
    ASUS SSD 128gb
    i7 Intel 2.8mhz
    Toshiba Portable HD 2 gb x 3
    16gb memory
    Nvidia 960M
    Komplete Kontrol S61 Mk II
    Komplete Kontrol S49
    Focusrite Sapphire 6i6
     
    #3
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