Updated Platinum won't activate, stays in demo mode

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gustabo
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2015/01/21 20:47:51 (permalink)

Updated Platinum won't activate, stays in demo mode

I am an early adopter with a daw offline.

I installed activated build 252 through the offline activation method.

I installed build 254 and can't get it to activate after exporting the activation request and import the activation response from the store.

It stays in demo mode, even after a restart.


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
PreSonus Monitor Station v2 (controlling the mons)
https://www.facebook.com/groups/sonarusergroup/

#1

11 Replies Related Threads

    cowboydan
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 20:50:09 (permalink)
    Did you try in Admin mode?
    #2
    gustabo
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 20:52:37 (permalink)
    Yes, like I said, build 252 activation worked, build 254 activation isn't.


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
    M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
    Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
    Adam A7X - Behritone C50A
    PreSonus Monitor Station v2 (controlling the mons)
    https://www.facebook.com/groups/sonarusergroup/

    #3
    gustabo
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:14:42 (permalink)
    Aarghh! This is frustrating!


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
    M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
    Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
    Adam A7X - Behritone C50A
    PreSonus Monitor Station v2 (controlling the mons)
    https://www.facebook.com/groups/sonarusergroup/

    #4
    Ryan Munnis [Cakewalk]
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:29:29 (permalink)
    Hi Gustabo,
     
    Sorry for the trouble with this. 
     
    We'd like to rule out if this is indeed specific to build 254 or if it is present if you role back to build 252. I understand that your computer is offline, and therefore you will need to obtain a direct installer to build 252. Do you have it archived? If not I can send you a direct link over PM.
     
    Can you try uninstalling build 254 and installing build 252, then trying the offline activation?
     
    In addition, can you send us your .crq file that is generated from SONAR? Instructions are here: http://www.cakewalk.com/Documentation?product=SONAR&language=3&help=Introduction.28.html#1445928
     
    Please send me your file over a private message. If you need a file hosting service please let me know and I can send you details to our dropbox.

    Ryan Munnis
    Cakewalk
    #5
    Tom Riggs
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:41:43 (permalink)
    I updated to 254 just now. I installed it over the 252 installation and it did not need to activate again.
     
    Hope you get it sorted. 

    i7-3770k OC at 4.5Ghz, asus p8z77-m, 16g g.skill aries 1600 c9 ram, Noctua d-14 cooler, RME HDSPe Raydat, Motu FastLane, Nvidea GTX 980 ti 6G, windows 7 and 8.1 pro x64. Sonar Platinum and x3e currently installed

    My Music 
    My YouTube
     
    #6
    gustabo
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:44:13 (permalink)
    I was able to install build 252 (early adopter) with a dl from the store and activate it offline using an activation request file and activation response file.

    Followed the same procedure for build 254 and it won't activate whereas build 252 did.

    Yes, I did create a new activation request file and used the new activation response file for build 254.


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
    M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
    Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
    Adam A7X - Behritone C50A
    PreSonus Monitor Station v2 (controlling the mons)
    https://www.facebook.com/groups/sonarusergroup/

    #7
    Ryan Munnis [Cakewalk]
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:46:27 (permalink)
    Thanks. I definitely understand your explanation. To diagnose though, I'll need to rule out the build as well as obtain your .crq file. If you need to send any private details please send me a private message so we can follow up.

    Ryan Munnis
    Cakewalk
    #8
    Keith Albright [Cakewalk]
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:46:35 (permalink)
    If you are seeing demo mode unexpectedly, please look at help about and report any code that appears after the Build number in parens (nnnn,n)

    Keith
    #9
    Tom Riggs
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 21:58:44 (permalink)
    Come to think if it my normally offline computer was connected to the net when I ran the update. Perhaps that is why it did not ask to activate.
     
    If the computer is offline will each update need to the activated?

    i7-3770k OC at 4.5Ghz, asus p8z77-m, 16g g.skill aries 1600 c9 ram, Noctua d-14 cooler, RME HDSPe Raydat, Motu FastLane, Nvidea GTX 980 ti 6G, windows 7 and 8.1 pro x64. Sonar Platinum and x3e currently installed

    My Music 
    My YouTube
     
    #10
    gustabo
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 22:01:39 (permalink)
    Had a project to work on so I went ahead and took the daw online to do the offline activation and it activated.
    Sent a pm to Ryan but can't attach the .crq file there...


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
    M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
    Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
    Adam A7X - Behritone C50A
    PreSonus Monitor Station v2 (controlling the mons)
    https://www.facebook.com/groups/sonarusergroup/

    #11
    gustabo
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    Re: Updated Platinum won't activate, stays in demo mode 2015/01/21 22:22:39 (permalink)
    Email sent...
    Thanks Ryan!


    Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
    M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
    Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
    Adam A7X - Behritone C50A
    PreSonus Monitor Station v2 (controlling the mons)
    https://www.facebook.com/groups/sonarusergroup/

    #12
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