Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED)

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skitch_84
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2015/08/02 09:30:13 (permalink)

Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED)

Edit: Here's the exact message that comes up:

"There are no audio devices for the current driver model on your system. Please go to Edit - Preferences - Audio - Playback and Recording and choose a different driver model"

I do have the most recent drivers for my audio interface and they are compatible with Windows 10. My audio plays fine everywhere else (internet, iTunes, etc) but not when using Sonar. No devices appear in the window for input/output drivers.

I upgraded to Windows 10 and I have no audio when using Sonar Platinum. When I first started it, it told me to go to "Edit -> Preferences -> Audio -> Playback and Recording" to set my audio settings, but there's nothing there that lets me choose my external audio interface (PreSonus Audiobox USB).

Any help troubleshooting this would be greatly appreciated! Thank you!
post edited by skitch_84 - 2015/08/02 10:20:09

Chris Porter
www.cportermusic.com
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Sonar Platinum "2017.04", Windows 10 64-bit, ASUS Z170-A, i7 6700K (4.0GHz), 32GB DDR4 RAM, 250GB SSD 850 EVO (OS/Sonar/Plugins), 1TB SSD 850 EVO (Sample Libraries), 3TB WD Black HDD (projects/audio), Noctua NH-D14 Cooling Unit, PreSonus AudioBox USB Interface, M-AUDIO Oxygen49
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    musichoo
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 09:47:27 (permalink)
    You need to get a win 10 driver from presonus. It is not Sonar's fault for not able to find your audio device. The hardware manufacture are responssible for providing an updated driver for the latest os. If presonus don't have a win 10 driver yet, you can still revert back to win 7 or 8. It would only take about 12 minutes. Good luck.

    Sonar Platinum. Win7 64bit. i7 CPU 4770. 14 Gig RAM. Roland A500Pro controller keyboard. Korg Krome 88. M-audio Audiophile 2496 soundcard, Focusrite 18i8, Roland UA25EX. Ivory II, True Piano, Addictive Keys, Synthmaster, Harmor, Zeta +2, Lounge Lizard 4, Geist, Miroslav 2, Sample Tank 3. Kaiser grand piano. Shure KSM137 x2. Wave's Renaissance and Gold. Breeze. ST3. Pianoteq 5. AD2.Aether Reverb, Dune2 , Reason 10 and Komplete 10 Ultimate, Syntronik, O8N2 adv, Studio one 3.5 Pro.
     
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    #2
    musichoo
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 09:47:28 (permalink)
    You need to get a win 10 driver from presonus. It is not Sonar's fault for not able to find your audio device. The hardware manufacture are responssible for providing an updated driver for the latest os. If presonus don't have a win 10 driver yet, you can still revert back to win 7 or 8. It would only take about 12 minutes. Good luck.

    Sonar Platinum. Win7 64bit. i7 CPU 4770. 14 Gig RAM. Roland A500Pro controller keyboard. Korg Krome 88. M-audio Audiophile 2496 soundcard, Focusrite 18i8, Roland UA25EX. Ivory II, True Piano, Addictive Keys, Synthmaster, Harmor, Zeta +2, Lounge Lizard 4, Geist, Miroslav 2, Sample Tank 3. Kaiser grand piano. Shure KSM137 x2. Wave's Renaissance and Gold. Breeze. ST3. Pianoteq 5. AD2.Aether Reverb, Dune2 , Reason 10 and Komplete 10 Ultimate, Syntronik, O8N2 adv, Studio one 3.5 Pro.
     
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    #3
    skitch_84
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 09:49:07 (permalink)
    musichoo
    You need to get a win 10 driver from presonus. It is not Sonar's fault for not able to find your audio device. The hardware manufacture are responssible for providing an updated driver for the latest os. If presonus don't have a win 10 driver yet, you can still revert back to win 7 or 8. It would only take about 12 minutes. Good luck.


    I updated my original post to clarify that I do have the latest driver for my interface. It is compatible with Windows 10. My audio is working fine when using the internet, listening to iTunes, etc. It's just that Sonar can't find my interface for some reason.

    Chris Porter
    www.cportermusic.com
    Listen to my original work on Soundcloud and YouTube
    Get my original soundtracks on Bandcamp 
    Sonar Platinum "2017.04", Windows 10 64-bit, ASUS Z170-A, i7 6700K (4.0GHz), 32GB DDR4 RAM, 250GB SSD 850 EVO (OS/Sonar/Plugins), 1TB SSD 850 EVO (Sample Libraries), 3TB WD Black HDD (projects/audio), Noctua NH-D14 Cooling Unit, PreSonus AudioBox USB Interface, M-AUDIO Oxygen49
    #4
    Doktor Avalanche
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 10:18:11 (permalink)
    No audio interface firmware update available?
    Do you have an ASIO driver available in preferences? This is an issue at the operating system level...

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    #5
    skitch_84
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 10:19:26 (permalink)
    I figured it out! I just needed to reinstall the latest driver. I had installed the driver before upgrading to Windows 10, but for some reason it needed to be installed again. I'm up and running now! No problems any more :)

    Chris Porter
    www.cportermusic.com
    Listen to my original work on Soundcloud and YouTube
    Get my original soundtracks on Bandcamp 
    Sonar Platinum "2017.04", Windows 10 64-bit, ASUS Z170-A, i7 6700K (4.0GHz), 32GB DDR4 RAM, 250GB SSD 850 EVO (OS/Sonar/Plugins), 1TB SSD 850 EVO (Sample Libraries), 3TB WD Black HDD (projects/audio), Noctua NH-D14 Cooling Unit, PreSonus AudioBox USB Interface, M-AUDIO Oxygen49
    #6
    skitch_84
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 10:22:27 (permalink)
    Doktor Avalanche
    No audio interface firmware update available?
    Do you have an ASIO driver available in preferences? This is an issue at the operating system level...


    I posted an update just as you commented. I just had to reinstall the newest driver. See post below yours. Thanks!

    Chris Porter
    www.cportermusic.com
    Listen to my original work on Soundcloud and YouTube
    Get my original soundtracks on Bandcamp 
    Sonar Platinum "2017.04", Windows 10 64-bit, ASUS Z170-A, i7 6700K (4.0GHz), 32GB DDR4 RAM, 250GB SSD 850 EVO (OS/Sonar/Plugins), 1TB SSD 850 EVO (Sample Libraries), 3TB WD Black HDD (projects/audio), Noctua NH-D14 Cooling Unit, PreSonus AudioBox USB Interface, M-AUDIO Oxygen49
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    bapu
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 11:03:25 (permalink)
    skitch_84
    I figured it out! I just needed to reinstall the latest driver. I had installed the driver before upgrading to Windows 10, but for some reason it needed to be installed again. I'm up and running now! No problems any more :)


    So, musichoo was right. It wasn't SONAR's fault.
     
    Glad you got it sorted out.

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    #8
    skitch_84
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 18:27:32 (permalink)
    bapu
    skitch_84
    I figured it out! I just needed to reinstall the latest driver. I had installed the driver before upgrading to Windows 10, but for some reason it needed to be installed again. I'm up and running now! No problems any more :)


    So, musichoo was right. It wasn't SONAR's fault.
     
    Glad you got it sorted out.



    Sonar was not to blame at all :) It rarely is!

    Chris Porter
    www.cportermusic.com
    Listen to my original work on Soundcloud and YouTube
    Get my original soundtracks on Bandcamp 
    Sonar Platinum "2017.04", Windows 10 64-bit, ASUS Z170-A, i7 6700K (4.0GHz), 32GB DDR4 RAM, 250GB SSD 850 EVO (OS/Sonar/Plugins), 1TB SSD 850 EVO (Sample Libraries), 3TB WD Black HDD (projects/audio), Noctua NH-D14 Cooling Unit, PreSonus AudioBox USB Interface, M-AUDIO Oxygen49
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    djwayne
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (no audio) 2015/08/02 18:34:43 (permalink)
    I had a problem with my M-Track audio interface...the ASIO driver couldn't hook up to it for some reason...I switched drivers to the MME driver and that worked. I did have to adjust my buffer to 20, but after I did that it worked fine.
    #10
    cvc4169
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED) 2017/07/05 13:54:00 (permalink)
    I have Presonus Studio One prime up and running fine with the internal Windows Audio driver.  And my audio plays fine with Windows media player, Quicktime, iTunes, and Spotify premium.  Sonar Platinum can't seem to find that driver, so I'm not so sure that Sonar is without fault in this problem.  
    #11
    ...wicked
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED) 2017/07/05 14:04:07 (permalink)
    Plus, Win10 installs it's own drivers. I was very confused when I first upgraded because the only "driver" was the release notes. Then auto-magically, Windows just went "bleep!" and the interface was working.

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    #12
    karhide
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED) 2017/07/05 14:10:27 (permalink)
    I upgraded my machine to the Windows 10 Creators update and my RME UFX disappeared but a reinstall sorted it out. 
     
     

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    cvc4169
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    Re: Upgraded to Windows 10 - Sonar Platinum can't find my audio interface (SOLVED) 2017/07/06 19:45:17 (permalink)
    Update:  I tried selecting the WASAPI option and Sonar Platinum could suddenly find the IDT drivers and works fine with no glitches.
    #14
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