Visited the Cakewalk Mothership in Boston...

Right on!

From the Mothership back to Earth.  Thanks Craig 

Excellent news!

bitflipper
You're certainly earning your new title, Craig. Evangelist, indeed - you've rallied the troops with a single two-paragraph post that contained no actual information. Impressive. 

Hahaha start lobbying now :)

I think we might send a feature request for the new Sonar to be called Craigwalk. 
 
I stopped in a music shop yesterday were I do a lot of business and got talking about recording. When they asked me which software I used and I told them , 3 salesmen gathered round and we started comparing notes. Like most retailers they push Pro Tools and Logic etc. They had no knowledge of Sonar, To them it's an obscure program. I see this is going to be the next challenge for Cakewalk is raising retailer awareness. You certainly need them on your side if you want to sell product. They were unaware that Cakewalk had changed hands and seemed very interested. They still had the retail box of X1 sitting there for $100. It never sold because no one new how to sell it.  
 
I'm glad you like your new job Craig, you deserve it. 

Pics or it didn't happen. 

In that case why don't we look for SONAR X3 C.A. 

Anderton
Read between the lines, that's where the information is

Exactly.

They have a coffee mug?!?

bitflipper
You're certainly earning your new title, Craig. Evangelist, indeed - you've rallied the troops with a single two-paragraph post that contained no actual information. Impressive. 

 
Shoulda been a politician !
 
Anderton for president !

Anderton
They have a coffee mug?!?

Now you've done it....

Somebody say coffee mug? I'm down for that... I'd love to be serving Cake and coffee!
 
Thanks for the uplift Craig... I believe your magic and theirs' will work well together... A "marriage" long in the making... As with Gibson too!
 
So we will finally be getting the HIT button that turns our work into perfection? ;-)
 
Keni
 

Cactus Music
I stopped in a music shop yesterday were I do a lot of business and got talking about recording. When they asked me which software I used and I told them , 3 salesmen gathered round and we started comparing notes. Like most retailers they push Pro Tools and Logic etc. They had no knowledge of Sonar, To them it's an obscure program. I see this is going to be the next challenge for Cakewalk is raising retailer awareness. You certainly need them on your side if you want to sell product. They were unaware that Cakewalk had changed hands and seemed very interested. They still had the retail box of X1 sitting there for $100. It never sold because no one new how to sell it.

Interesting.
 
I suggested to Cake a while ago to offer priority support of some kind to attract those that really depend on the products. That would at least look like they are meant for professionals as well.
 
How about $200 annual fee for 24 hours response, and $100 for weekly response.
It would help cover costs involved and make customers feel taken care of.
 
Last time I tried, was three weeks and no response.
After shouting and screeming a bit - I got response - but not a valid one.
 
We are in this together - why act like customers are enemies?
 
You US guys can make phonecalls at reasonable cost, but not from europe. It quickly make phonebill like annual fees above.

lfm

Cactus Music
I stopped in a music shop yesterday were I do a lot of business and got talking about recording. When they asked me which software I used and I told them , 3 salesmen gathered round and we started comparing notes. Like most retailers they push Pro Tools and Logic etc. They had no knowledge of Sonar, To them it's an obscure program. I see this is going to be the next challenge for Cakewalk is raising retailer awareness. You certainly need them on your side if you want to sell product. They were unaware that Cakewalk had changed hands and seemed very interested. They still had the retail box of X1 sitting there for $100. It never sold because no one new how to sell it.

Interesting.
 
I suggested to Cake a while ago to offer priority support of some kind to attract those that really depend on the products. That would at least look like they are meant for professionals as well.
 
How about $200 annual fee for 24 hours response, and $100 for weekly response.
It would help cover costs involved and make customers feel taken care of.
 
Last time I tried, was three weeks and no response.
After shouting and screeming a bit - I got response - but not a valid one.
 
We are in this together - why act like customers are enemies?
 
You US guys can make phonecalls at reasonable cost, but not from europe. It quickly make phonebill like annual fees above.

Thread here where Cakewalk responded:
http://forum.cakewalk.com/SONAR-Support-needs-help-and-longer-hours-for-phone-support-m2962276.aspx