Helpful ReplyWaves plugin issues - SOLVED

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greg54
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2018/06/18 18:49:26 (permalink)

Waves plugin issues - SOLVED

I bought another Waves plugin and went to install it.  But Waves said I had to upgrade to v10 with their Waves Central.  And I did.
But when I opened Sonar, none of my Waves plugins work now.   And several Waves plugins can't be found.   They are all in Waves Central, but not in Sonar.
 
I did a VST scan of existing and failed plugins, but that didn't help.   I would appreciate any help.
 
Thanks,
Greg
post edited by greg54 - 2018/06/19 16:46:35

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#1
Blogospherianman
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Re: Waves plugin issues 2018/06/18 21:04:45 (permalink)
Same thing happened to me. All plugins installed but only A's through G's showed up. I had to delete the waves audio cache data. (hold down windows key and press R (that brings up RUN), type %localappdata% and press OK, Click on Waves Audio folder, then click on Instl folder and delete the Cache folder. After that, re-install all waves plugins. (I think they actually already updated them to 10.0.15) Then, in Sonar's plugin manager, RESET ALL in the VST configuration options. Finally, Re-scan VST plugins. That is what worked for me. I was in a tracking session when I realized over half of my plugins were gone! 😳
#2
greg54
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Re: Waves plugin issues 2018/06/18 21:12:59 (permalink)
It's actually happened to me twice.  Not sure why Waves does this when updating.   
Thank you!
Greg

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#3
msmcleod
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Re: Waves plugin issues 2018/06/18 21:19:28 (permalink)
I had no issues with upgrading Waves from v9 to v10.
 
I suspect in your case it's one particular Waves plugin that is failing the first time around, which either succeeds on the second scan, or is marked as "failed" allowing the rest of the plugins to be scanned.
 

Mark McLeod
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#4
greg54
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Re: Waves plugin issues 2018/06/18 22:01:30 (permalink)
That could be.  I emailed Waves and asked them to see if they had any solutions.  Still have not heard back from them.   If I don't - or if they don't have a solution - I'll use Blogospherianman's suggestion.
 
Thanks!
Greg

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#5
Brian Walton
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Re: Waves plugin issues 2018/06/19 01:00:38 (permalink) ☄ Helpfulby marled 2018/06/19 07:53:37
greg54
That could be.  I emailed Waves and asked them to see if they had any solutions.  Still have not heard back from them.   If I don't - or if they don't have a solution - I'll use Blogospherianman's suggestion.
 
Thanks!
Greg


I sent them an email with my same basic problem 5 days ago...no reply.  
 
I'll say it again, I've never encountered more install/update issues than I have with Waves.  It is unfortunate that they make some of my favorite plugins (once working), otherwise I wouldn't give them a dime.  
#6
Johnbee58
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Re: Waves plugin issues 2018/06/19 01:35:59 (permalink)
I almost hate buying Waves plugins for issues like this.  I do buy the ones that I feel will do me the most good but I hold my breath every time I install them.  They also have a lot of gall expecting you to pay for tech support (IIRC, it's something like $8.00 per plugin per year after the first year.  That kinda sucks!).  One thing I've been doing that might be helping me (and you might want to try) is disabling my anti virus and security program temporarily during the install.  I use Webroot which can easily be disabled and re enabled by choice.
 
John B.

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#7
Johnbee58
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Re: Waves plugin issues 2018/06/19 01:46:34 (permalink)
Also, have you tried calling them by phone?  If you have your plugins covered under their Update Plan you can call them and they will repair your situation via live Team Viewer software (they actually get into your computer remotely and fix the problem).  I tried this and it works very well (if you're not squeamish about having somebody else inside your computer).  Just another suggestion.
 
JB

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#8
Billy86
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Re: Waves plugin issues 2018/06/19 04:18:43 (permalink)
Went through this V9 to V10 upgrade with a glitch that I solved. After I upgraded my qualifying plug-ins to version 10, I mistakenly made the choice to remove all my version nine plug-ins. What I didn’t realize was that not all my version nine plug-ins qualified to be upgraded to version 10 plug-ins. Therefore, all my version nine plug-ins disappeared. The V10 plugs installed and are working fine.

I reinstalled my missing V9 plugs with the offline installer I downloaded here https://www.waves.com/downloads/v9. It has every legacy plug; you just need the license to activate it on your machine. I suppose I could’ve done it through Waves Central...

Had to re-grab my licenses via Waves Central. Now all is well. Hope that helps.

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#9
JonD
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Re: Waves plugin issues 2018/06/19 04:50:07 (permalink)
No problems here updating a mix of v9 and 10 plugins (I have about 20 total, six of which updated to v10). 
 
When I ran Waves Central, I was prompted to DL the latest version of WC, which I did... Ran it, and let it update the plugins.  I had to check a few boxes (I don't recall the exact steps, but it seemed intuitive enough).  It took about ten minutes to finish, then after moving all my plugs from the cloud back to my PC, everything was there.
 
Bottom line, I'm using the latest Waves Central and it is managing both v9 and 10 plugins together.  I've tested loading a few v9 and 10 plugs and am not seeing any problems.  I have no idea why my update went without a hitch, but I thought I'd mention it to show that not everyone is experiencing problems.

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#10
greg54
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Re: Waves plugin issues 2018/06/19 14:37:23 (permalink)
I'm still waiting for Waves to get back to me.  Half of my plugins won't upgrade to v10.  And I don't understand about having to pay to upgrade.  If you pay for the plugin, upgrading them should be free, right?
 
Johnbee58:  Was going to call them today.
 
Billy86:  I did the exact same thing.  I clicked the box that said to remove v9 plugins.  I tried the link you supplied, but it doesn't work.  
 
Anyway, very frustrated.  No more Waves plugins for me.   
 
Thanks, everyone!
Greg

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#11
Brian Walton
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Re: Waves plugin issues 2018/06/19 14:45:38 (permalink)
Billy86
Went through this V9 to V10 upgrade with a glitch that I solved. After I upgraded my qualifying plug-ins to version 10, I mistakenly made the choice to remove all my version nine plug-ins. What I didn’t realize was that not all my version nine plug-ins qualified to be upgraded to version 10 plug-ins. Therefore, all my version nine plug-ins disappeared. The V10 plugs installed and are working fine.

I reinstalled my missing V9 plugs with the offline installer I downloaded here https://www.waves.com/downloads/v9. It has every legacy plug; you just need the license to activate it on your machine. I suppose I could’ve done it through Waves Central...

Had to re-grab my licenses via Waves Central. Now all is well. Hope that helps.

 
Having to download a 3GIG file to load a few megs worth of files is absurd.  I tried that method previously but also didn't work for me personally.

greg54
I'm still waiting for Waves to get back to me.  Half of my plugins won't upgrade to v10.  And I don't understand about having to pay to upgrade.  If you pay for the plugin, upgrading them should be free, right?
 
 

Not with the current model, which is crazy.  Basically upgrading half my plugins to 10 meant that half of my plugins on V9 will no longer work.  


 
If the problem is related to v9, I think it is safe to assume they are not going to support us.  
#12
greg54
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Re: Waves plugin issues 2018/06/19 16:46:12 (permalink)
I ended up calling Waves.   And the guy did the TeamViewer with me and went through it all.   But I had to pay $200 for half of my plugins that would not upgrade to v10.   That just doesn't seem right.
 
Anyway, while he was doing whatever he was doing, I asked him if my old v9 plugins would work now.  He said Yes.  They are supposed to upgrade along with everything else IF you have the upgrade plan.   If you don't have it, then they won't upgrade.   They force you to pay; otherwise, what you initially paid for the plugins is just a waste of money.  That's why I went ahead and paid.
 
So everything works now . . .but at a price.  
 
Thanks for everyone's input!
Greg
 
-- and I'm not buying any more Waves plugins.

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#13
abacab
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Re: Waves plugin issues 2018/06/19 17:03:52 (permalink)
Download Waves version 9 here: https://www.waves.com/downloads/v9
 
How to Install Waves V9.92 (offline installation)
https://www.waves.com/sup...to-install-waves-v9-92
 
Waves V10 — Frequently Asked Questions
https://www.waves.com/sup...uently-asked-questions
 

V9 and V10 can run on the same system, as long as you don't install two versions (V9 and V10) of the same plugin. Each plugin should only be installed in either V9 or V10.
For example: Version 9 of J37 Tape and version 10 of Torque can run on the same system. Version 9 of H-Reverb and version 10 of H-Reverb can't.

 

You can manage both your V9 and V10 licenses on the Manage Licenses screen in Waves Central.
To learn about managing your Waves licenses, read the Move Licenses article.


DAW: CbB; Sonar Platinum, and others ... 
#14
marled
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Re: Waves plugin issues 2018/06/19 20:09:18 (permalink)
Today I decided to remove all my Waves plugins from my laptop. Even for this I was obliged to upgrade Waves Central (what a pain)! First I was irritated whether I could update Waves Central to the new version to do so, because I only have V9 plugins. But an attempt did confirm that the new WC could remove the V9 plugins and so finally I uninstalled that WC, too. Now I am ultimately Waves-free. Fortune favors the brave!
 
Marc

... many years before ...
#15
tlw
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Re: Waves plugin issues 2018/06/19 20:18:57 (permalink)
greg54
If you pay for the plugin, upgrading them should be free, right?


The first version of Sonar I bought was v.4. Should I have expected to receive v.5 through to Platinum for nothing because I bought v.4?

Or to get MS Office free because I bought it back in the 90s when Word was still on v.6?

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#16
JonD
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Re: Waves plugin issues 2018/06/19 21:15:14 (permalink)
marled
 First I was irritated whether I could update Waves Central to the new version to do so, because I only have V9 plugins. But an attempt did confirm that the new WC could remove the V9 plugins and so finally I uninstalled that WC, too.



Wrong.  Read my post above.  I updated my v9 and 10 plugins in one go.  No problems.
 

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#17
Brian Walton
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Re: Waves plugin issues 2018/06/20 13:43:15 (permalink)
tlw
greg54
If you pay for the plugin, upgrading them should be free, right?


The first version of Sonar I bought was v.4. Should I have expected to receive v.5 through to Platinum for nothing because I bought v.4?

Or to get MS Office free because I bought it back in the 90s when Word was still on v.6?

Perhaps you don't understand the fact that 99% of the v9 to v10 Waves updates did absolutely nothing, no changes at all.  
 
Yes, those "updates" should be free if updating other plugins will cause the previous versions to cease working.  
 
They just charged the OP $200 to get his paid for plugins to work again.
#18
Billy86
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Re: Waves plugin issues 2018/06/20 13:59:45 (permalink)
For me, when all is said and done, I got my V9s that were still in their free update window updated to V10, and my V9s that didn’t qualify are working fine. I just deleted the offline installer and moved on.

I followed the exact route abacab posted links to, above.

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#19
Brian Walton
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Re: Waves plugin issues 2018/06/20 15:21:35 (permalink)
Billy86
For me, when all is said and done, I got my V9s that were still in their free update window updated to V10, and my V9s that didn’t qualify are working fine. I just deleted the offline installer and moved on.

I followed the exact route abacab posted links to, above.

Glad it worked for you, doesn't work for everyone, and if it doesn't work the business model is the V9s are not longer supported so they won't help if you don't pay.  
#20
tenlbham
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Re: Waves plugin issues 2018/06/21 02:42:04 (permalink)
I'm in the same boat.  One of my V9 plugins was no longer covered under the update plan, so when Waves Central prompted me to update to V10, it simply removed the V9 plug and now I'm trying to download the 3.3GB offline installer... their server is going reallly slowww so the download status says 23 hours.  So much for getting any mixing done this week 

Ben C
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#21
SmilingCrow
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Re: Waves plugin issues - SOLVED 2018/06/21 11:46:28 (permalink)
If you have version 9 plugins can you just continue to use those indefinitely provided they are supported by your Operating System version?
If so, can you also transfer them to a different computer provided it runs a supported O/S?
I wonder how they handle Windows 10 in terms of supported Operating Systems as it changes every 6 months!
It all sounds rather a pain and seemingly that is deliberate.
#22
Brian Walton
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Re: Waves plugin issues - SOLVED 2018/06/21 15:51:24 (permalink)
SmilingCrow
If you have version 9 plugins can you just continue to use those indefinitely provided they are supported by your Operating System version?
If so, can you also transfer them to a different computer provided it runs a supported O/S?
I wonder how they handle Windows 10 in terms of supported Operating Systems as it changes every 6 months!
It all sounds rather a pain and seemingly that is deliberate.

It isn't that simple.  Waves v9 worked on my machine until I upgraded the others to v10.  
 
Theoretically v9 should work as you suggest, but that has not be the case for some of us.  
 
If you don't want to pay an insane WUP rate, proceed with caution if you own plugs in and out of the plan.  
#23
SmilingCrow
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Re: Waves plugin issues - SOLVED 2018/06/21 17:28:39 (permalink)
Brian WaltonWaves v9 worked on my machine until I upgraded the others to v10.  
Theoretically v9 should work as you suggest, but that has not be the case for some of us.

From I've seen some people don't understand how the process works so wrongly removed V9 VSTs that they didn't want to pay to upgrade but there seemingly is a way to reinstall them.
It all sounds a mess and I'm glad I have never drunk their cool aid.
 
#24
tenlbham
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Re: Waves plugin issues - SOLVED 2018/06/22 00:52:26 (permalink)
Well this was actually easier to fix than I thought.  After the V9 installer downloaded overnight, I just followed the instructions on their page and my plugs were back in my Cakewalk projects.

Ben C
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#25
Jesse G
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Re: Waves plugin issues - SOLVED 2018/06/22 02:03:09 (permalink)
No problem with all of my Waves plugins switching over to Version 10.  I just let Central Station take care of it for me. I just installed the new version of Central Station, and logged in. Waves Central Station told me there was an update to Version 10 and installed all of my Waves 10 plugins and removed all of my Waves Version 9 plugins. 
The only thing I have left for Version 9 is Waves Studio Rack.
 
I re-opened Sonar Platinum and all plugins were fine.  I use CBB also, but I don't mix in CBB, I just create in it on another computer and then transfer the session to Sonar Platinum.

Peace,
Jesse G. A fisher of men  <><
==============================
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#26
greg54
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Re: Waves plugin issues - SOLVED 2018/06/22 14:47:30 (permalink)
If you didn't have any issues updating from v9 to v10 it's probably because you are still covered under the upgrade plan.   If you weren't, it would not upgrade your plugins.

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#27
Sir Les
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Re: Waves plugin issues 2018/06/22 19:22:03 (permalink)
greg54
I ended up calling Waves.   And the guy did the TeamViewer with me and went through it all.   But I had to pay $200 for half of my plugins that would not upgrade to v10.   That just doesn't seem right.
 
Anyway, while he was doing whatever he was doing, I asked him if my old v9 plugins would work now.  He said Yes.  They are supposed to upgrade along with everything else IF you have the upgrade plan.   If you don't have it, then they won't upgrade.   They force you to pay; otherwise, what you initially paid for the plugins is just a waste of money.  That's why I went ahead and paid.
 
So everything works now . . .but at a price.  
 
Thanks for everyone's input!
Greg
 
-- and I'm not buying any more Waves plugins.


 

Yah...I got that feeling along time ago with software, MS windows, and apps...((THE CASH COW GAME))...And then the shell game....lol.
 
Nice to see some are waking up to the simulated virtues of scam the scan, and blind the code of conduct....Licence agreements eh?...You have the licence to use....Is also for you to read, and push back with...if paid...read it..So, You have v9, you paid for, and agreed to use, on MS os, and DAWS of your choice if supported....You push for what you paid for...to use in agreement...Right?..((How does one use what does not work?)).what else does the agreement state?...if it does not work, you have to pay more?...Well that is how they set up their camp games, ...Not sure when it started....I believe it was always in play since MS WINDOWS....Wink wink, nudge nudge, KNow what I mean?..Say no more!...lol...Onwards and outwards, and all around...Updates, Upgrade, and spin the dial, win a Prise reprise...Ah Rapture!...Plus out of Exile...Shhhhh....Let us not start leading me into become banded again.....lol
 
 
UAD might be some what the same/expensive, ...So, good to have hardware mutli effects units to send to , and return, Just in case...
 
And always run a tape deck backup...if tracking magic People playing...just to make sure you capture some of the jam!
 
Well all sorts of solutions...which one works all the time?....People!
 
Cheers

1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II,   G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive,  2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT.
2.  USING MAC PRO, as win 10 has damaged 2 x99 systems 8.1 is also to blame for the final burnout trying to roll back!
 
3.  Something Wonderful: https://1drv.ms/f/s!AlHkRy9cXBbYpQNvVBCt8r7fQ5PS
#28
shawker
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Re: Waves plugin issues - SOLVED 2018/06/22 20:04:12 (permalink)
greg54
If you didn't have any issues updating from v9 to v10 it's probably because you are still covered under the upgrade plan.   If you weren't, it would not upgrade your plugins.


As long as you don't uninstall v9 plugins when updating to v10, then everything should work fine.  When I got the delete v9 prompt, and it said all v9 plugins (which would included WUP'd and non WUP'D), I didn't delete v9.  I think people assumed it meant delete v9 plugins that were being updated to v10 and said yes (that was my 1st thought as well).
#29
Jesse G
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Re: Waves plugin issues - SOLVED 2018/06/23 11:58:59 (permalink)
greg54
If you didn't have any issues updating from v9 to v10 it's probably because you are still covered under the upgrade plan.   If you weren't, it would not upgrade your plugins.




True greg54,
 
I keep all of my plugins updated.  If I update my plugins when hey expire, then it's a few dollars here and there.  If I wait until a bunch expire, then its hundreds $$$$  MOOOOLLLLLAAAA.

Peace,
Jesse G. A fisher of men  <><
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Cakewalk and I are going places together!

Cakewalk By Bandlab, Windows 10 Pro- 64 bit, Gigabyte GA-Z97X-SLI, Intel Core i5-4460 Haswell Processor, Crucial Ballistix 32 GB Ram, PNY GeForce GTX 750, Roland Octa-Capture, Mackie Big Knob, Mackie Universal Controller (MCU), KRK V4's, KRK Rockit 6, Korg TR-61 Workstation, M-Audio Code 49 MIDI keyboard controller.[/
#30
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